# Tasks & work activities — insurance clerk

Source: O*NET 30.3, occupation 43-9041.00 (Insurance Claims and Policy Processing Clerks).

## Task statements

- **[Core]** Prepare insurance claim forms or related documents, and review them for completeness.
- **[Core]** Calculate amount of claim.
- **[Core]** Post or attach information to claim file.
- **[Core]** Transmit claims for payment or further investigation.
- **[Core]** Contact insured or other involved persons to obtain missing information.
- **[Core]** Review insurance policy to determine coverage.
- **[Core]** Process and record new insurance policies and claims.
- **[Core]** Organize or work with detailed office or warehouse records, using computers to enter, access, search or retrieve data.
- **[Core]** Provide customer service, such as limited instructions on proceeding with claims or referrals to auto repair facilities or local contractors.
- **[Core]** Correspond with insured or agent to obtain information or to inform them of account status or changes.
- **[Core]** Review and verify data, such as age, name, address, and principal sum and value of property, on insurance applications and policies.
- **[Core]** Compare information from application to criteria for policy reinstatement, and approve reinstatement when criteria are met.
- **[Core]** Examine letters from policyholders or agents, original insurance applications, and other company documents to determine if changes are needed and effects of changes.
- **[Core]** Transcribe data to worksheets, and enter data into computer for use in preparing documents and adjusting accounts.
- **[Core]** Notify insurance agent and accounting department of policy cancellation.
- **[Supplemental]** Pay small claims.
- **[Supplemental]** Process, prepare, and submit business or government forms, such as submitting applications for coverage to insurance carriers.
- **[Supplemental]** Collect initial premiums and issue receipts.
- **[Supplemental]** Interview clients and take their calls to provide customer service and obtain information on claims.
- **[Supplemental]** Obtain computer printout of policy cancellations, or retrieve cancellation cards from file.
- **[Supplemental]** Compose business correspondence for supervisors, managers, and professionals.
- **[nan]** Calculate premiums, refunds, commissions, adjustments, or new reserve requirements, using insurance rate standards.
- **[nan]** Enter insurance- and claims-related information into database systems.
- **[nan]** Modify, update, or process existing policies and claims to reflect any change in beneficiary, amount of coverage, or type of insurance.
- **[nan]** Organize or work with detailed office or warehouse records, maintaining files for each policyholder, including policies that are to be reinstated or cancelled.

## Detailed work activities

- Answer telephones to direct calls or provide information.
- Calculate costs of goods or services.
- Calculate financial data.
- Check data for recording errors.
- Collect deposits, payments or fees.
- Compile data or documentation.
- Discuss account status or activity with customers or patrons.
- Enter information into databases or software programs.
- Execute sales or other financial transactions.
- Explain regulations, policies, or procedures.
- Interview employees, customers, or others to collect information.
- Maintain financial or account records.
- Maintain operational records.
- Obtain personal or financial information about customers or applicants.
- Prepare business correspondence.
- Prepare documentation for contracts, transactions, or regulatory compliance.
- Provide information to coworkers.
- Provide notifications to customers or patrons.
- Review customer insurance information.
- Send information, materials or documentation.
- Verify accuracy of financial or transactional data.