# Tools & technology — insurance clerk

Source: O*NET 30.3 'Software Skills' for 43-9041.00.

| Software | Category | Hot technology |
|---|---|---|
| Microsoft Access | Data base user interface and query software | yes |
| Microsoft Outlook | Electronic mail software | yes |
| Microsoft Office software | Office suite software | yes |
| Microsoft Windows | Operating system software | yes |
| Microsoft PowerPoint | Presentation software | yes |
| Microsoft Excel | Spreadsheet software | yes |
| Microsoft Word | Word processing software | yes |
| Account management software | Accounting software |  |
| Billing software | Billing and invoicing software |  |
| Alpha Software Alpha Five | Data base user interface and query software |  |
| Automated information system software | Data base user interface and query software |  |
| Claim processing system software | Data base user interface and query software |  |
| Database software | Data base user interface and query software |  |
| IBM Check Processing Control System CPSC | Data base user interface and query software |  |
| Policy issuance system software | Data base user interface and query software |  |
| St. Paul Travelers e-CARMA | Data base user interface and query software |  |
| Xactware Xactimate | Data base user interface and query software |  |
| InSystems Calligo Enterprise | Document management software |  |
| IBM Lotus Notes | Electronic mail software |  |
| MicroFocus GroupWise | Electronic mail software |  |
| Insurance rating software | Financial analysis software |  |
| GroupMe | Instant messaging software |  |
| Microsoft Internet Explorer | Internet browser software |  |
| Web browser software | Internet browser software |  |
| Healthcare common procedure coding system HCPCS | Medical software |  |
| Medical condition coding software | Medical software |  |
| Medical procedure coding software | Medical software |  |

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## Market evidence (job-ad analysis, 9 ads, as of 2026-07-14)

Share of analyzed job ads mentioning the item (threshold ≥ 20 %). Source: JSearch/Adzuna APIs.

### Tools

- Microsoft Word — **33 %**
- Microsoft Excel — **33 %**
- Microsoft PowerPoint — **11 %**
- Microsoft Publisher — **11 %**
- One America — **11 %**
- Hartford TREO — **11 %**
- HBCBSNJ — **11 %**
- AIG Intellirisk — **11 %**
- AON Marine Net — **11 %**
- CIGNA Portal — **11 %**
- Bravo Wellness Portal — **11 %**
- CRM — **11 %**

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