# Tasks & work activities — insurance collector

Source: O*NET 30.3, occupation 43-3011.00 (Bill and Account Collectors).

## Task statements

- **[Core]** Answer customer questions regarding problems with their accounts.
- **[Core]** Receive payments and post amounts paid to customer accounts.
- **[Core]** Locate and monitor overdue accounts, using computers and a variety of automated systems.
- **[Core]** Record information about financial status of customers and status of collection efforts.
- **[Core]** Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
- **[Core]** Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
- **[Core]** Advise customers of necessary actions and strategies for debt repayment.
- **[Core]** Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.
- **[Core]** Sort and file correspondence and perform miscellaneous clerical duties, such as answering correspondence and writing reports.
- **[Core]** Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.
- **[Core]** Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
- **[Core]** Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.
- **[Core]** Notify credit departments, order merchandise repossession or service disconnection, and turn over account records to attorneys when customers fail to respond to collection attempts.
- **[Supplemental]** Contact insurance companies to check on status of claims payments and write appeal letters for denial on claims.
- **[Supplemental]** Negotiate credit extensions when necessary.

## Detailed work activities

- Collect deposits, payments or fees.
- Discuss account status or activity with customers or patrons.
- File documents or records.
- Interview employees, customers, or others to collect information.
- Maintain financial or account records.
- Maintain medical records.
- Monitor financial information.
- Negotiate financial arrangements.
- Obtain personal or financial information about customers or applicants.
- Provide information to coworkers.
- Provide notifications to customers or patrons.
- Respond to customer problems or complaints.
- Sort mail.