From 5d678e7d376c2343b83b2e678829b8805a15ea23 Mon Sep 17 00:00:00 2001 From: skillfactor-pipeline Date: Fri, 14 Aug 2026 19:14:06 +0200 Subject: [PATCH] feat: live-chat-operator skill package v0.1.0 --- PROVENANCE.md | 31 ++++ SKILL.md | 60 +++++++ manifest.json | 250 +++++++++++++++++++++++++++++ references/ai-skills.md | 338 ++++++++++++++++++++++++++++++++++++++++ references/market.md | 75 +++++++++ references/profile.md | 23 +++ references/skills.md | 72 +++++++++ references/tasks.md | 36 +++++ references/tools.md | 118 ++++++++++++++ 9 files changed, 1003 insertions(+) create mode 100644 PROVENANCE.md create mode 100644 SKILL.md create mode 100644 manifest.json create mode 100644 references/ai-skills.md create mode 100644 references/market.md create mode 100644 references/profile.md create mode 100644 references/skills.md create mode 100644 references/tasks.md create mode 100644 references/tools.md diff --git a/PROVENANCE.md b/PROVENANCE.md new file mode 100644 index 0000000..9e54a7a --- /dev/null +++ b/PROVENANCE.md @@ -0,0 +1,31 @@ +# Data provenance — live-chat-operator + +Where the content of this skill package comes from, counted by +content items (tasks, competences, tools, evidence entries, curated +knowledge). Rendered live by Gitea: + +```mermaid +%%{init: {'theme':'base','themeVariables':{'pie1':'#f9a825','pie2':'#1e88e5','pie3':'#ff355e','pie4':'#d97757','pie5':'#8e24aa','pieOuterStrokeWidth':'0px','pieSectionTextColor':'#fff'}}}%% +pie showData + title Content sources — live-chat-operator + "ESCO (occupation & competences)" : 36 + "O*NET (tasks & tools)" : 140 + "Job boards (market evidence)" : 41 + "Anthropic official Claude skills" : 5 + "External AI skill packs (mapped)" : 165 +``` + +| Source | Items | Share | Files | +|---|---|---|---| +| ESCO (occupation & competences) | 36 | 9.3 % | references/profile.md, references/skills.md | +| O*NET (tasks & tools) | 140 | 36.2 % | references/tasks.md, references/tools.md | +| Job boards (market evidence) | 41 | 10.6 % | references/market.md (full report) + "Market evidence" headline sections | +| Wikipedia & AI expert curation | 0 | 0.0 % | glossary, literature, usecases, intake, quality, evals/ | +| Anthropic official Claude skills | 5 | 1.3 % | references/ai-skills.md, section "anthropics/skills" (official Claude Code skills) | +| External AI skill packs (mapped) | 165 | 42.6 % | references/ai-skills.md (per-source attribution inside) | +| Stack Exchange practitioner Q&A (CC-BY-SA) | 0 | 0.0 % | references/practitioner-qa.md (per-entry attribution inside) | + +Licensing: O*NET (USDOL/ETA, CC BY 4.0) · ESCO (© European Union) · +job-ad evidence via official APIs (JSearch/Adzuna) · Wikipedia content +paraphrased with source URLs — never copied · external AI skills are +linked, not copied (Apache-2.0/MIT/source-available, see ai-skills.md). diff --git a/SKILL.md b/SKILL.md new file mode 100644 index 0000000..642c7f1 --- /dev/null +++ b/SKILL.md @@ -0,0 +1,60 @@ +--- +name: live-chat-operator +description: "Occupational skill for the role 'live chat operator' (also: virtual chat operator, virtual chat agent, online chat agent, live chat agent, real time chat operator, online chat operator). Use when the user asks for typical live chat operator work such as: Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.; Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.; Check to ensure that appropriate changes were made to resolve customers' problems." +--- + +# Live Chat Operator + +Live chat operators respond to answers and requests posed by customers of all nature through online platforms in websites and online assistance services in real time. They are available to provide service through chat platforms and have the ability to solve inquiries of clients via written communication merely. + +## Core workflow + +1. Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. +2. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. +3. Check to ensure that appropriate changes were made to resolve customers' problems. +4. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. +5. Refer unresolved customer grievances to designated departments for further investigation. +6. Determine charges for services requested, collect deposits or payments, or arrange for billing. +7. Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers. + +## How to use this skill + +- Read [references/profile.md](references/profile.md) for the occupation profile and scope. +- Consult [references/tasks.md](references/tasks.md) for the full task and activity inventory. +- Check [references/skills.md](references/skills.md) for essential vs. optional competences. +- Check [references/tools.md](references/tools.md) for the software commonly used in this role. +- See [references/ai-skills.md](references/ai-skills.md) — matched external AI agent skills (per-source attribution). + +## Key competences (essential) + +- adapt to changing situations +- characteristics of products +- characteristics of services +- create solutions to problems +- discern written communication +- guarantee customer satisfaction +- handle tasks independently +- have computer literacy +- information confidentiality +- keep task records +- perform multiple tasks at the same time +- persuade clients with alternatives +- process data +- respond to inquiries in written form +- type at speed + +## Hot technologies + +- Intuit QuickBooks +- Slack +- Salesforce software +- Microsoft Access +- Oracle Database +- Yardi software +- Adobe Acrobat +- Microsoft SharePoint +- Microsoft Outlook +- Oracle PeopleSoft + +--- +*Sources: ESCO v1.2.1 (http://data.europa.eu/esco/occupation/fde97584-d8e3-413e-a662-511c9055357e), O*NET 30.3 (43-4051.00). See manifest.json for licensing/attribution.* diff --git a/manifest.json b/manifest.json new file mode 100644 index 0000000..f587dad --- /dev/null +++ b/manifest.json @@ -0,0 +1,250 @@ +{ + "name": "live-chat-operator", + "title": "live chat operator", + "version": "0.1.0", + "layer": "core", + "language": "en", + "generated": "2026-07-07", + "ids": { + "esco_uri": "http://data.europa.eu/esco/occupation/fde97584-d8e3-413e-a662-511c9055357e", + "esco_code": "4222.1.1", + "isco_group": "4222", + "onet_soc": "43-4051.00", + "crosswalk_match": "closeMatch" + }, + "sources": [ + { + "name": "ESCO", + "version": "1.2.1", + "url": "https://esco.ec.europa.eu/" + }, + { + "name": "O*NET", + "version": "30.3", + "url": "https://www.onetcenter.org/", + "license": "CC BY 4.0" + } + ], + "attribution": "This package includes information from the O*NET Database (v30.3) by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), CC BY 4.0. skillfactor is not endorsed by USDOL/ETA. ESCO data (v1.2.1) (c) European Union, used per the ESCO download conditions: https://esco.ec.europa.eu/en/use-esco/download", + "counts": { + "tasks": 13, + "dwas": 14, + "skills_essential": 17, + "skills_optional": 18, + "software": 112 + }, + "enrichment_ai_skills": { + "generated": "2026-07-14", + "method": "deterministic mapping (ISCO prefix + title/competence keywords)", + "sources": { + "anthropics/skills": { + "repo": "https://github.com/anthropics/skills", + "commit": "f6656c1", + "license": "Apache-2.0; the document skills (docx/pdf/pptx/xlsx) are source-available \u2014 see the LICENSE.txt in the upstream skill folder", + "skills": 2 + }, + "wshobson/agents": { + "repo": "https://github.com/wshobson/agents", + "commit": "6fd3247", + "license": "MIT (c) Seth Hobson", + "skills": 1 + }, + "gooseworks-ai/goose-skills": { + "repo": "https://github.com/gooseworks-ai/goose-skills", + "commit": "94ec916", + "license": "no explicit license \u2014 referenced by link only", + "skills": 4 + }, + "mohitagw15856/pm-claude-skills": { + "repo": "https://github.com/mohitagw15856/pm-claude-skills", + "commit": "876fa30", + "license": "MIT", + "skills": 6 + }, + "nexscope-ai/eCommerce-Skills": { + "repo": "https://github.com/nexscope-ai/eCommerce-Skills", + "commit": "56f3288", + "license": "MIT", + "skills": 2 + }, + "mukul975/Anthropic-Cybersecurity-Skills": { + "repo": "https://github.com/mukul975/Anthropic-Cybersecurity-Skills", + "commit": "673da1f", + "license": "Apache-2.0", + "skills": 12 + }, + "affaan-m/everything-claude-code": { + "repo": "https://github.com/affaan-m/everything-claude-code", + "commit": "ed38744", + "license": "MIT", + "skills": 2 + }, + "rampstackco/claude-skills": { + "repo": "https://github.com/rampstackco/claude-skills", + "commit": "bc6d961", + "license": "MIT", + "skills": 2 + }, + "K-Dense-AI/claude-scientific-skills": { + "repo": "https://github.com/K-Dense-AI/claude-scientific-skills", + "commit": "4d97e29", + "license": "MIT", + "skills": 1 + }, + "K-Dense-AI/scientific-agent-skills": { + "repo": "https://github.com/K-Dense-AI/scientific-agent-skills", + "commit": "4d97e29", + "license": "MIT", + "skills": 1 + }, + "davila7/claude-code-templates": { + "repo": "https://github.com/davila7/claude-code-templates", + "commit": "fa79251", + "license": "MIT", + "skills": 4 + }, + "a5c-ai/babysitter": { + "repo": "https://github.com/a5c-ai/babysitter", + "commit": "44a5d58b", + "license": "MIT", + "skills": 6 + }, + "jeremylongshore/claude-code-plugins-plus-skills": { + "repo": "https://github.com/jeremylongshore/claude-code-plugins-plus-skills", + "commit": "e112938a", + "license": "MIT", + "skills": 12 + }, + "infrasity-labs/dev-gtm-claude-skills": { + "repo": "https://github.com/infrasity-labs/dev-gtm-claude-skills", + "commit": "02cfefb", + "license": "MIT", + "skills": 1 + }, + "jabrena/plinth": { + "repo": "https://github.com/jabrena/plinth", + "commit": "065eae8", + "license": "Apache-2.0", + "skills": 1 + }, + "davepoon/buildwithclaude": { + "repo": "https://github.com/davepoon/buildwithclaude", + "commit": "3c94e0c", + "license": "MIT", + "skills": 5 + }, + "bitwize-music-studio/claude-ai-music-skills": { + "repo": "https://github.com/bitwize-music-studio/claude-ai-music-skills", + "commit": "96446de", + "license": "custom (see upstream LICENSE)", + "skills": 1 + }, + "elementalsouls/Claude-BugHunter": { + "repo": "https://github.com/elementalsouls/Claude-BugHunter", + "commit": "05098fc", + "license": "MIT", + "skills": 1 + }, + "inkline/inkline": { + "repo": "https://github.com/inkline/inkline", + "commit": "fcc2bf4", + "license": "no explicit license \u2014 referenced by link only", + "skills": 1 + }, + "nexu-io/open-design": { + "repo": "https://github.com/nexu-io/open-design", + "commit": "4b66023", + "license": "Apache-2.0", + "skills": 2 + }, + "ljagiello/ctf-skills": { + "repo": "https://github.com/ljagiello/ctf-skills", + "commit": "d19f35f", + "license": "MIT", + "skills": 1 + }, + "eduardo-sl/go-agent-skills": { + "repo": "https://github.com/eduardo-sl/go-agent-skills", + "commit": "3c45d7f", + "license": "MIT", + "skills": 1 + }, + "rohitg00/skillkit": { + "repo": "https://github.com/rohitg00/skillkit", + "commit": "d2e5c34", + "license": "Apache-2.0", + "skills": 1 + }, + "glacierphonk/naming": { + "repo": "https://github.com/glacierphonk/naming", + "commit": "e7af8a5", + "license": "MIT", + "skills": 1 + }, + "brycewang-stanford/Auto-Empirical-Research-Skills": { + "repo": "https://github.com/brycewang-stanford/Auto-Empirical-Research-Skills", + "commit": "85bf545", + "license": "CC-BY-4.0", + "skills": 2 + }, + "ruvnet/claude-code-flow": { + "repo": "https://github.com/ruvnet/claude-code-flow", + "commit": "73914bd", + "license": "MIT", + "skills": 2 + }, + "ruvnet/ruflo": { + "repo": "https://github.com/ruvnet/ruflo", + "commit": "73914bd", + "license": "MIT", + "skills": 2 + }, + "basicmachines-co/basic-memory": { + "repo": "https://github.com/basicmachines-co/basic-memory", + "commit": "53da71c", + "license": "custom (see upstream LICENSE)", + "skills": 1 + }, + "snyk/agent-scan": { + "repo": "https://github.com/snyk/agent-scan", + "commit": "f3a4621", + "license": "Apache-2.0", + "skills": 1 + }, + "ThinkInAIXYZ/deepchat": { + "repo": "https://github.com/ThinkInAIXYZ/deepchat", + "commit": "f275c92", + "license": "Apache-2.0", + "skills": 1 + } + }, + "total_skills": 80, + "tiers": { + "core": 77, + "adjacent": 3 + } + }, + "provenance": { + "items": { + "esco": 36, + "onet": 140, + "jobads": 41, + "wiki_ai": 0, + "anthropic": 5, + "ai_skills": 165, + "stackx": 0 + }, + "share_percent": { + "esco": 9.3, + "onet": 36.2, + "jobads": 10.6, + "wiki_ai": 0.0, + "anthropic": 1.3, + "ai_skills": 42.6, + "stackx": 0.0 + }, + "method": "content items per source category" + }, + "collar": "white", + "computer_work": true +} \ No newline at end of file diff --git a/references/ai-skills.md b/references/ai-skills.md new file mode 100644 index 0000000..d6eae60 --- /dev/null +++ b/references/ai-skills.md @@ -0,0 +1,338 @@ +# External AI agent skills — live-chat-operator + +Proven, publicly available AI agent skills mapped to this occupation. +Nothing is copied from the sources: every entry is a name, a one-line +summary and a link to the upstream skill package. Each section names +its source repository, commit, license and retrieval date. + +**Tiers:** `core` = the skill directly exercises a top market hard +skill, tool or method (from gated job-ad evidence) or an essential +ESCO competence of this occupation; `adjacent` = +plausibly useful, secondary. Entries are capped at 12 per source +and 80 in total per occupation (core first, +strongest matches survive); everything beyond the caps is excluded +and logged in the pipeline audit trail, not in this package. + +_Matched deterministically (ISCO group + title/competence keywords, +tiered against market evidence + ESCO essentials) by +`pipeline/p5_enrich_ai_skills.py` on 2026-07-14._ + +## Source: anthropics/skills + +- Repository: [https://github.com/anthropics/skills](https://github.com/anthropics/skills) (commit `f6656c1`, retrieved 2026-07-14) +- License: Apache-2.0; the document skills (docx/pdf/pptx/xlsx) are source-available — see the LICENSE.txt in the upstream skill folder + +| Skill | Tier | What it adds | Upstream | +|---|---|---|---| +| `docx` | adjacent | Use this skill whenever the user wants to create, read, edit, or manipulate Word documents (.docx files) or Word templates (.dotx files). Triggers include: any mention of 'Word doc', 'word document', '.docx', '.dotx', or requests to … | [source](https://github.com/anthropics/skills/tree/main/skills/docx) | +| `pdf` | adjacent | Use this skill whenever the user wants to do anything with PDF files. This includes reading or extracting text/tables from PDFs, combining or merging multiple PDFs into one, splitting PDFs apart, rotating pages, adding watermarks, creating … | [source](https://github.com/anthropics/skills/tree/main/skills/pdf) | + +## Source: wshobson/agents + +- Repository: [https://github.com/wshobson/agents](https://github.com/wshobson/agents) (commit `6fd3247`, retrieved 2026-07-14) +- License: MIT (c) Seth Hobson + +| Skill | Tier | What it adds | Upstream | +|---|---|---|---| +| `file-conversion` | adjacent | Convert files between formats — PDF to Word, HEIC to JPG, MP4 to MP3, CSV to JSON, EPUB to MOBI, and 999 total routes across images, video, audio, documents, data, fonts, ebooks, and archives. Free via changethisfile.com, no API key or … | [source](https://github.com/wshobson/agents/tree/main/plugins/file-conversion/skills/file-conversion) | + +## Source: a5c-ai/babysitter + +- Repository: [https://github.com/a5c-ai/babysitter](https://github.com/a5c-ai/babysitter) (commit `44a5d58b`, retrieved 2026-07-14) +- License: MIT + +| Skill | Tier | What it adds | Upstream | +|---|---|---|---| +| `Stakeholder Communication` | core | Generate stakeholder-specific communications and presentations for product updates | [source](https://github.com/a5c-ai/babysitter/tree/44a5d58b/library/specializations/product-management/skills/stakeholder-comms) | +| `policy-communication` | core | Translate research findings into accessible policy briefs, presentations, and stakeholder communications | [source](https://github.com/a5c-ai/babysitter/tree/44a5d58b/library/specializations/domains/social-sciences-humanities/social-sciences/skills/policy-communication) | +| `issue-tracker` | core | Track and manage project issues with escalation and resolution workflows | [source](https://github.com/a5c-ai/babysitter/tree/44a5d58b/library/specializations/domains/business/project-management/skills/issue-tracker) | +| `embedded-docs` | core | Embedded firmware documentation generation and maintenance using Doxygen and related tools. Expert skill for API documentation, hardware interface documentation, memory maps, and integration with documentation systems. | [source](https://github.com/a5c-ai/babysitter/tree/44a5d58b/library/specializations/embedded-systems/skills/embedded-docs) | +| `knowledge-extractor` | core | Extract tribal knowledge from code, documentation, and commit history to preserve institutional memory | [source](https://github.com/a5c-ai/babysitter/tree/44a5d58b/library/specializations/code-migration-modernization/skills/knowledge-extractor) | +| `memlab-analysis` | core | Expert skill for JavaScript memory leak detection using Facebook MemLab. Configure MemLab scenarios, execute memory leak detection runs, analyze heap snapshots, identify detached DOM elements, find event listener leaks, and integrate with … | [source](https://github.com/a5c-ai/babysitter/tree/44a5d58b/library/specializations/performance-optimization/skills/memlab-analysis) | + +## Source: affaan-m/everything-claude-code + +- Repository: [https://github.com/affaan-m/everything-claude-code](https://github.com/affaan-m/everything-claude-code) (commit `ed38744`, retrieved 2026-07-14) +- License: MIT + +| Skill | Tier | What it adds | Upstream | +|---|---|---|---| +| `unified-notifications-ops` | core | Operate notifications as one ECC-native workflow across GitHub, Linear, desktop alerts, hooks, and connected communication surfaces. Use when the real problem is alert routing, deduplication, escalation, or inbox collapse. | [source](https://github.com/affaan-m/everything-claude-code/tree/ed38744/skills/unified-notifications-ops) | +| `logistics-exception-management` | core | Codified expertise for handling freight exceptions, shipment delays, damages, losses, and carrier disputes. Informed by logistics professionals with 15+ years operational experience. Includes escalation protocols, carrier-specific … | [source](https://github.com/affaan-m/everything-claude-code/tree/ed38744/skills/logistics-exception-management) | + +## Source: basicmachines-co/basic-memory + +- Repository: [https://github.com/basicmachines-co/basic-memory](https://github.com/basicmachines-co/basic-memory) (commit `53da71c`, retrieved 2026-07-14) +- License: custom (see upstream LICENSE) + +| Skill | Tier | What it adds | Upstream | +|---|---|---|---| +| `memory-ingest` | core | Process unstructured external input (meeting transcripts, conversation logs, pasted documents) into structured Basic Memory entities. Extracts entities, searches for existing matches, proposes new entities with approval, creates notes with … | [source](https://github.com/basicmachines-co/basic-memory/tree/53da71c/skills/memory-ingest) | + +## Source: bitwize-music-studio/claude-ai-music-skills + +- Repository: [https://github.com/bitwize-music-studio/claude-ai-music-skills](https://github.com/bitwize-music-studio/claude-ai-music-skills) (commit `96446de`, retrieved 2026-07-14) +- License: custom (see upstream LICENSE) + +| Skill | Tier | What it adds | Upstream | +|---|---|---|---| +| `voice-checker` | core | Reviews lyrics and prose for AI-written patterns (abstract noun stacking, over-explained metaphors, cliche escalation, missing idiosyncrasy, prose AI tells). Advisory Warning/Info severity — flags issues, does not block or rewrite. Use … | [source](https://github.com/bitwize-music-studio/claude-ai-music-skills/tree/96446de/skills/voice-checker) | + +## Source: brycewang-stanford/Auto-Empirical-Research-Skills + +- Repository: [https://github.com/brycewang-stanford/Auto-Empirical-Research-Skills](https://github.com/brycewang-stanford/Auto-Empirical-Research-Skills) (commit `85bf545`, retrieved 2026-07-14) +- License: CC-BY-4.0 + +| Skill | Tier | What it adds | Upstream | +|---|---|---|---| +| `a1` | core | VS-Enhanced Research Question Refiner - Prevents Mode Collapse and derives differentiated research questions Enhanced VS 3-Phase process: Modal question avoidance, alternatives presentation, differentiated RQ recommendation Use when: … | [source](https://github.com/brycewang-stanford/Auto-Empirical-Research-Skills/tree/85bf545/skills/25-HosungYou-Diverga/skills/a1) | +| `post-acceptance` | core | This skill should be used when the user asks to "prepare conference presentation", "create presentation slides", "design poster", "make academic poster", "write promotion content", "create Twitter thread", or mentions post-acceptance … | [source](https://github.com/brycewang-stanford/Auto-Empirical-Research-Skills/tree/85bf545/skills/33-Galaxy-Dawn-claude-scholar/skills/post-acceptance) | + +## Source: davepoon/buildwithclaude + +- Repository: [https://github.com/davepoon/buildwithclaude](https://github.com/davepoon/buildwithclaude) (commit `3c94e0c`, retrieved 2026-07-14) +- License: MIT + +| Skill | Tier | What it adds | Upstream | +|---|---|---|---| +| `pagerduty-automation` | core | Automate PagerDuty tasks via Rube MCP (Composio): manage incidents, services, schedules, escalation policies, and on-call rotations. Always search tools first for current schemas. | [source](https://github.com/davepoon/buildwithclaude/tree/3c94e0c/plugins/all-skills/skills/pagerduty-automation) | +| `outlook-calendar-automation` | core | Automate Outlook Calendar tasks via Rube MCP (Composio): create events, manage attendees, find meeting times, and handle invitations. Always search tools first for current schemas. | [source](https://github.com/davepoon/buildwithclaude/tree/3c94e0c/plugins/all-skills/skills/outlook-calendar-automation) | +| `image-enhancer` | core | Improves the quality of images, especially screenshots, by enhancing resolution, sharpness, and clarity. Perfect for preparing images for presentations, documentation, or social media posts. | [source](https://github.com/davepoon/buildwithclaude/tree/3c94e0c/plugins/all-skills/skills/image-enhancer) | +| `zendesk-automation` | core | Automate Zendesk tasks via Rube MCP (Composio): tickets, users, organizations, replies. Always search tools first for current schemas. | [source](https://github.com/davepoon/buildwithclaude/tree/3c94e0c/plugins/all-skills/skills/zendesk-automation) | +| `pdf` | core | Comprehensive PDF manipulation toolkit for extracting text and tables, creating new PDFs, merging/splitting documents, and handling forms. When Claude needs to fill in a PDF form or programmatically process, generate, or analyze PDF … | [source](https://github.com/davepoon/buildwithclaude/tree/3c94e0c/plugins/all-skills/skills/pdf) | + +## Source: davila7/claude-code-templates + +- Repository: [https://github.com/davila7/claude-code-templates](https://github.com/davila7/claude-code-templates) (commit `fa79251`, retrieved 2026-07-14) +- License: MIT + +| Skill | Tier | What it adds | Upstream | +|---|---|---|---| +| `latex-posters` | core | Create professional research posters in LaTeX using beamerposter, tikzposter, or baposter. Support for conference presentations, academic posters, and scientific communication. Includes layout design, color schemes, multi-column formats, … | [source](https://github.com/davila7/claude-code-templates/tree/fa79251/cli-tool/components/skills/scientific/latex-posters) | +| `image-enhancer` | core | Improves the quality of images, especially screenshots, by enhancing resolution, sharpness, and clarity. Perfect for preparing images for presentations, documentation, or social media posts. | [source](https://github.com/davila7/claude-code-templates/tree/fa79251/cli-tool/components/skills/media/image-enhancer) | +| `Windows Privilege Escalation` | core | This skill should be used when the user asks to "escalate privileges on Windows," "find Windows privesc vectors," "enumerate Windows for privilege escalation," "exploit Windows misconfigurations," or "perform post-exploitation privilege … | [source](https://github.com/davila7/claude-code-templates/tree/fa79251/cli-tool/components/skills/security/windows-privilege-escalation) | +| `crewai` | core | Expert in CrewAI - the leading role-based multi-agent framework used by 60% of Fortune 500 companies. Covers agent design with roles and goals, task definition, crew orchestration, process types (sequential, hierarchical, parallel), memory … | [source](https://github.com/davila7/claude-code-templates/tree/fa79251/cli-tool/components/skills/ai-research/crewai) | + +## Source: eduardo-sl/go-agent-skills + +- Repository: [https://github.com/eduardo-sl/go-agent-skills](https://github.com/eduardo-sl/go-agent-skills) (commit `3c45d7f`, retrieved 2026-07-14) +- License: MIT + +| Skill | Tier | What it adds | Upstream | +|---|---|---|---| +| `go-troubleshooting` | core | Diagnose runtime problems in Go programs: panics and stack traces, deadlocks, goroutine leaks, memory leaks, OOM kills, race reports, and debugging with delve and pprof. Use when: "debug this panic", "read this stack trace", "deadlock", … | [source](https://github.com/eduardo-sl/go-agent-skills/tree/3c45d7f/skills/(safety)/go-troubleshooting) | + +## Source: elementalsouls/Claude-BugHunter + +- Repository: [https://github.com/elementalsouls/Claude-BugHunter](https://github.com/elementalsouls/Claude-BugHunter) (commit `05098fc`, retrieved 2026-07-14) +- License: MIT + +| Skill | Tier | What it adds | Upstream | +|---|---|---|---| +| `hunt-subdomain` | core | Hunting skill for subdomain takeover vulnerabilities. Includes modern provider fingerprints — Microsoft Azure DevOps `cloudapp.azure.com` regional-pool re-issue (1-click OAuth ATO via wildcard `reply_to`, Binary Security), Zendesk … | [source](https://github.com/elementalsouls/Claude-BugHunter/tree/05098fc/skills/hunt-subdomain) | + +## Source: glacierphonk/naming + +- Repository: [https://github.com/glacierphonk/naming](https://github.com/glacierphonk/naming) (commit `e7af8a5`, retrieved 2026-07-14) +- License: MIT + +| Skill | Tier | What it adds | Upstream | +|---|---|---|---| +| `naming` | core | Name products, SaaS, brands, open source projects, bots, and apps. Use when the user needs to name something, find a brand name, or pick a product name. Metaphor-driven process that produces memorable, meaningful names and avoids AI slop. | [source](https://github.com/glacierphonk/naming/tree/e7af8a5) | + +## Source: gooseworks-ai/goose-skills + +- Repository: [https://github.com/gooseworks-ai/goose-skills](https://github.com/gooseworks-ai/goose-skills) (commit `94ec916`, retrieved 2026-07-14) +- License: no explicit license — referenced by link only + +| Skill | Tier | What it adds | Upstream | +|---|---|---|---| +| `customer-story-builder` | core | Take raw customer inputs — interview transcripts, survey responses, Slack quotes, support tickets, review excerpts — and generate a structured case study draft with problem/solution/result narrative, pull-quotes, metric callouts, and … | [source](https://github.com/gooseworks-ai/goose-skills/tree/94ec916/skills/content/composites/customer-story-builder) | +| `help-center-article-generator` | core | Take support ticket clusters, FAQ patterns, product documentation, or feature specs and generate structured help center articles with step-by-step instructions, screenshot placeholders, troubleshooting sections, and related article links. … | [source](https://github.com/gooseworks-ai/goose-skills/tree/94ec916/skills/content/composites/help-center-article-generator) | +| `voice-of-customer-synthesizer` | core | Aggregate customer feedback from multiple sources — support tickets, NPS comments, Slack messages, G2 reviews, call transcripts, survey responses — into a unified VoC report with theme clustering, sentiment analysis, trend detection, and … | [source](https://github.com/gooseworks-ai/goose-skills/tree/94ec916/skills/research/composites/voice-of-customer-synthesizer) | +| `ad-angle-miner` | core | Mine the highest-converting ad angles from customer reviews, Reddit complaints, support tickets, and competitor ads. Extracts actual pain language, competitor weaknesses, and outcome phrases that real buyers use. Outputs a ranked angle … | [source](https://github.com/gooseworks-ai/goose-skills/tree/94ec916/skills/ads/composites/ad-angle-miner) | + +## Source: infrasity-labs/dev-gtm-claude-skills + +- Repository: [https://github.com/infrasity-labs/dev-gtm-claude-skills](https://github.com/infrasity-labs/dev-gtm-claude-skills) (commit `02cfefb`, retrieved 2026-07-14) +- License: MIT + +| Skill | Tier | What it adds | Upstream | +|---|---|---|---| +| `customer-research` | core | When the user wants to conduct, analyze, or synthesize customer research. Use when the user mentions "customer research," "ICP research," "talk to customers," "analyze transcripts," "customer interviews," "survey analysis," "support ticket … | [source](https://github.com/infrasity-labs/dev-gtm-claude-skills/tree/02cfefb/.claude/skills/customer-research) | + +## Source: inkline/inkline + +- Repository: [https://github.com/inkline/inkline](https://github.com/inkline/inkline) (commit `fcc2bf4`, retrieved 2026-07-14) +- License: no explicit license — referenced by link only + +| Skill | Tier | What it adds | Upstream | +|---|---|---|---| +| `multica-teamwork` | core | How the Inkline Guild works an issue in Multica — lifecycle, comment etiquette, mention routing, definition of done, escalation. Every agent carries this; follow it on every task. | [source](https://github.com/inkline/inkline/tree/fcc2bf4/.claude/skills/multica-teamwork) | + +## Source: jabrena/plinth + +- Repository: [https://github.com/jabrena/plinth](https://github.com/jabrena/plinth) (commit `065eae8`, retrieved 2026-07-14) +- License: Apache-2.0 + +| Skill | Tier | What it adds | Upstream | +|---|---|---|---| +| `804-regulations-eu-nis2` | core | Use when reviewing, designing, or modifying Java enterprise systems that may support essential or important entities, critical-sector services, managed service providers, supply-chain dependencies, or cybersecurity incident escalation … | [source](https://github.com/jabrena/plinth/tree/065eae8/skills/804-regulations-eu-nis2) | + +## Source: jeremylongshore/claude-code-plugins-plus-skills + +- Repository: [https://github.com/jeremylongshore/claude-code-plugins-plus-skills](https://github.com/jeremylongshore/claude-code-plugins-plus-skills) (commit `e112938a`, retrieved 2026-07-14) +- License: MIT + +| Skill | Tier | What it adds | Upstream | +|---|---|---|---| +| `adobe-debug-bundle` | core | Collect Adobe debug evidence for support tickets and troubleshooting. Use when encountering persistent issues, preparing support tickets, or collecting diagnostic information for Adobe API problems. Trigger with phrases like "adobe debug", … | [source](https://github.com/jeremylongshore/claude-code-plugins-plus-skills/tree/e112938a/plugins/saas-packs/adobe-pack/skills/adobe-debug-bundle) | +| `assemblyai-debug-bundle` | core | Collect AssemblyAI debug evidence for support tickets and troubleshooting. Use when encountering persistent issues, preparing support tickets, or collecting diagnostic information for AssemblyAI problems. Trigger with phrases like … | [source](https://github.com/jeremylongshore/claude-code-plugins-plus-skills/tree/e112938a/plugins/saas-packs/assemblyai-pack/skills/assemblyai-debug-bundle) | +| `bamboohr-debug-bundle` | core | Collect BambooHR debug evidence for support tickets and troubleshooting. Use when encountering persistent issues, preparing support tickets, or collecting diagnostic information for BambooHR API problems. Trigger with phrases like … | [source](https://github.com/jeremylongshore/claude-code-plugins-plus-skills/tree/e112938a/plugins/saas-packs/bamboohr-pack/skills/bamboohr-debug-bundle) | +| `brightdata-debug-bundle` | core | Collect Bright Data debug evidence for support tickets and troubleshooting. Use when encountering persistent issues, preparing support tickets, or collecting diagnostic information for Bright Data problems. Trigger with phrases like … | [source](https://github.com/jeremylongshore/claude-code-plugins-plus-skills/tree/e112938a/plugins/saas-packs/brightdata-pack/skills/brightdata-debug-bundle) | +| `canva-debug-bundle` | core | Collect Canva Connect API debug evidence for troubleshooting and support. Use when encountering persistent issues, preparing support tickets, or collecting diagnostic information for Canva API problems. Trigger with phrases like "canva … | [source](https://github.com/jeremylongshore/claude-code-plugins-plus-skills/tree/e112938a/plugins/saas-packs/canva-pack/skills/canva-debug-bundle) | +| `clay-debug-bundle` | core | Collect Clay debug evidence for support tickets and troubleshooting. Use when encountering persistent issues, preparing support tickets, or collecting diagnostic information for Clay integration problems. Trigger with phrases like "clay … | [source](https://github.com/jeremylongshore/claude-code-plugins-plus-skills/tree/e112938a/plugins/saas-packs/clay-pack/skills/clay-debug-bundle) | +| `clerk-debug-bundle` | core | Collect comprehensive debug information for Clerk issues. Use when troubleshooting complex problems, preparing support tickets, or diagnosing intermittent issues. Trigger with phrases like "clerk debug", "clerk diagnostics", "clerk support … | [source](https://github.com/jeremylongshore/claude-code-plugins-plus-skills/tree/e112938a/plugins/saas-packs/clerk-pack/skills/clerk-debug-bundle) | +| `coderabbit-debug-bundle` | core | Collect CodeRabbit debug evidence for support tickets and troubleshooting. Use when encountering persistent issues, preparing support tickets, or collecting diagnostic information for CodeRabbit problems. Trigger with phrases like … | [source](https://github.com/jeremylongshore/claude-code-plugins-plus-skills/tree/e112938a/plugins/saas-packs/coderabbit-pack/skills/coderabbit-debug-bundle) | +| `cohere-debug-bundle` | core | Collect Cohere debug evidence for support tickets and troubleshooting. Use when encountering persistent issues, preparing support tickets, or collecting diagnostic information for Cohere API problems. Trigger with phrases like "cohere … | [source](https://github.com/jeremylongshore/claude-code-plugins-plus-skills/tree/e112938a/plugins/saas-packs/cohere-pack/skills/cohere-debug-bundle) | +| `customerio-debug-bundle` | core | Collect Customer.io debug evidence for support tickets. Use when creating support requests, investigating delivery failures, or documenting integration issues. Trigger: "customer.io debug", "customer.io support ticket", "collect … | [source](https://github.com/jeremylongshore/claude-code-plugins-plus-skills/tree/e112938a/plugins/saas-packs/customerio-pack/skills/customerio-debug-bundle) | +| `deepgram-debug-bundle` | core | Collect Deepgram debug evidence for support and troubleshooting. Use when preparing support tickets, investigating issues, or collecting diagnostic information for Deepgram problems. Trigger: "deepgram debug", "deepgram support ticket", … | [source](https://github.com/jeremylongshore/claude-code-plugins-plus-skills/tree/e112938a/plugins/saas-packs/deepgram-pack/skills/deepgram-debug-bundle) | +| `documenso-debug-bundle` | core | Comprehensive debugging toolkit for Documenso integrations. Use when troubleshooting complex issues, gathering diagnostic information, or creating support tickets for Documenso problems. Trigger with phrases like "debug documenso", … | [source](https://github.com/jeremylongshore/claude-code-plugins-plus-skills/tree/e112938a/plugins/saas-packs/documenso-pack/skills/documenso-debug-bundle) | + +## Source: K-Dense-AI/claude-scientific-skills + +- Repository: [https://github.com/K-Dense-AI/claude-scientific-skills](https://github.com/K-Dense-AI/claude-scientific-skills) (commit `4d97e29`, retrieved 2026-07-14) +- License: MIT + +| Skill | Tier | What it adds | Upstream | +|---|---|---|---| +| `latex-posters` | core | Create professional research posters in LaTeX using beamerposter, tikzposter, or baposter. Support for conference presentations, academic posters, and scientific communication. Includes layout design, color schemes, multi-column formats, … | [source](https://github.com/K-Dense-AI/claude-scientific-skills/tree/4d97e29/skills/latex-posters) | + +## Source: K-Dense-AI/scientific-agent-skills + +- Repository: [https://github.com/K-Dense-AI/scientific-agent-skills](https://github.com/K-Dense-AI/scientific-agent-skills) (commit `4d97e29`, retrieved 2026-07-14) +- License: MIT + +| Skill | Tier | What it adds | Upstream | +|---|---|---|---| +| `latex-posters` | core | Create professional research posters in LaTeX using beamerposter, tikzposter, or baposter. Support for conference presentations, academic posters, and scientific communication. Includes layout design, color schemes, multi-column formats, … | [source](https://github.com/K-Dense-AI/scientific-agent-skills/tree/4d97e29/skills/latex-posters) | + +## Source: ljagiello/ctf-skills + +- Repository: [https://github.com/ljagiello/ctf-skills](https://github.com/ljagiello/ctf-skills) (commit `d19f35f`, retrieved 2026-07-14) +- License: MIT + +| Skill | Tier | What it adds | Upstream | +|---|---|---|---| +| `ctf-pwn` | core | Provides binary exploitation techniques for CTF challenges. Use when you already have a vulnerable native target or service and need to turn memory corruption or low-level primitives into code execution or privilege escalation, such as … | [source](https://github.com/ljagiello/ctf-skills/tree/d19f35f/ctf-pwn) | + +## Source: mohitagw15856/pm-claude-skills + +- Repository: [https://github.com/mohitagw15856/pm-claude-skills](https://github.com/mohitagw15856/pm-claude-skills) (commit `876fa30`, retrieved 2026-07-14) +- License: MIT + +| Skill | Tier | What it adds | Upstream | +|---|---|---|---| +| `kyc-escalation` | core | Write an internal KYC/AML escalation memo: a factual time-stamped trigger description, customer-profile vs activity mismatch analysis, red-flag taxonomy mapping, outstanding information, and a recommendation with rationale. Use when asked … | [source](https://github.com/mohitagw15856/pm-claude-skills/tree/876fa30/plugins/pm-banking/skills/kyc-escalation) | +| `lifecycle-crm-plan` | core | Design lifecycle marketing / CRM journeys across the customer lifecycle. Use when asked to plan onboarding emails, lifecycle/CRM campaigns, drip sequences, re-engagement or winback flows, or a messaging calendar. Produces a lifecycle plan … | [source](https://github.com/mohitagw15856/pm-claude-skills/tree/876fa30/plugins/pm-growth/skills/lifecycle-crm-plan) | +| `help-center-article` | core | Write a help-center / knowledge-base article that actually resolves the issue and deflects tickets. Use when asked to write a help doc, KB article, FAQ entry, how-to, or support documentation. Produces a findable, skimmable article — … | [source](https://github.com/mohitagw15856/pm-claude-skills/tree/876fa30/plugins/pm-support/skills/help-center-article) | +| `voice-of-customer-program` | core | Stand up a Voice of Customer (VoC) program that turns feedback into action. Use when asked to build a VoC program, design a customer feedback loop, consolidate feedback sources, or set up a closed-loop feedback process. Produces a VoC … | [source](https://github.com/mohitagw15856/pm-claude-skills/tree/876fa30/plugins/pm-pmm/skills/voice-of-customer-program) | +| `oncall-runbook` | core | Write an on-call runbook for a service — covering alert definitions, escalation paths, common incident responses, and on-call handoff procedures. Use when asked to write an on-call guide, create alert runbooks, document escalation … | [source](https://github.com/mohitagw15856/pm-claude-skills/tree/876fa30/plugins/pm-engineering/skills/oncall-runbook) | +| `escalation-tree` | core | Design a support/incident escalation tree — who handles what, when it escalates, and to whom. Use when asked to design an escalation path, an escalation matrix, support tiers, an on-call escalation policy, or to fix 'tickets bounce around … | [source](https://github.com/mohitagw15856/pm-claude-skills/tree/876fa30/plugins/pm-support/skills/escalation-tree) | + +## Source: mukul975/Anthropic-Cybersecurity-Skills + +- Repository: [https://github.com/mukul975/Anthropic-Cybersecurity-Skills](https://github.com/mukul975/Anthropic-Cybersecurity-Skills) (commit `673da1f`, retrieved 2026-07-14) +- License: Apache-2.0 + +| Skill | Tier | What it adds | Upstream | +|---|---|---|---| +| `building-malware-incident-communication-template` | core | Build structured communication templates for malware incidents including stakeholder notifications, executive briefings, technical advisories, and regulatory disclosures with severity-based escalation procedures. | [source](https://github.com/mukul975/Anthropic-Cybersecurity-Skills/tree/673da1f/skills/building-malware-incident-communication-template) | +| `reverse-engineering-android-malware-with-jadx` | core | Reverse engineers malicious Android APK files using JADX decompiler to analyze Java/Kotlin source code, identify malicious functionality including data theft, C2 communication, privilege escalation, and overlay attacks. Examines manifest … | [source](https://github.com/mukul975/Anthropic-Cybersecurity-Skills/tree/673da1f/skills/reverse-engineering-android-malware-with-jadx) | +| `implementing-ticketing-system-for-incidents` | core | Implements an integrated incident ticketing system connecting SIEM alerts to ServiceNow, Jira, or TheHive for structured incident tracking, SLA management, escalation workflows, and compliance documentation. Use when SOC teams need … | [source](https://github.com/mukul975/Anthropic-Cybersecurity-Skills/tree/673da1f/skills/implementing-ticketing-system-for-incidents) | +| `performing-thick-client-application-penetration-test` | core | Conduct a thick client application penetration test to identify insecure local storage, hardcoded credentials, DLL hijacking, memory manipulation, and insecure API communication in desktop applications using dnSpy, Procmon, and Burp Suite. | [source](https://github.com/mukul975/Anthropic-Cybersecurity-Skills/tree/673da1f/skills/performing-thick-client-application-penetration-test) | +| `detecting-azure-service-principal-abuse` | core | Detect and investigate Azure service principal abuse including privilege escalation, credential compromise, admin consent bypass, and unauthorized enumeration in Microsoft Entra ID environments. | [source](https://github.com/mukul975/Anthropic-Cybersecurity-Skills/tree/673da1f/skills/detecting-azure-service-principal-abuse) | +| `performing-gcp-penetration-testing-with-gcpbucketbrute` | core | Perform GCP security testing using GCPBucketBrute for storage bucket enumeration, gcloud IAM privilege escalation path analysis, and service account permission auditing | [source](https://github.com/mukul975/Anthropic-Cybersecurity-Skills/tree/673da1f/skills/performing-gcp-penetration-testing-with-gcpbucketbrute) | +| `performing-privilege-escalation-assessment` | core | Performs privilege escalation assessments on compromised Linux and Windows systems to identify paths from low-privilege access to root or SYSTEM-level control. The tester enumerates misconfigurations, vulnerable services, kernel exploits, … | [source](https://github.com/mukul975/Anthropic-Cybersecurity-Skills/tree/673da1f/skills/performing-privilege-escalation-assessment) | +| `performing-privilege-escalation-on-linux` | core | Linux privilege escalation involves elevating from a low-privilege user account to root access on a compromised system. Red teams exploit misconfigurations, vulnerable services, kernel exploits, and w | [source](https://github.com/mukul975/Anthropic-Cybersecurity-Skills/tree/673da1f/skills/performing-privilege-escalation-on-linux) | +| `post-exploiting-microsoft-graph-with-graphrunner` | core | Perform recon, persistence, privilege escalation, and data search via the Microsoft Graph API using GraphRunner. | [source](https://github.com/mukul975/Anthropic-Cybersecurity-Skills/tree/673da1f/skills/post-exploiting-microsoft-graph-with-graphrunner) | +| `analyzing-macro-malware-in-office-documents` | core | Analyzes malicious VBA macros embedded in Microsoft Office documents (Word, Excel, PowerPoint) to identify download cradles, payload execution, persistence mechanisms, and anti-analysis techniques. Uses olevba, oledump, and VBA … | [source](https://github.com/mukul975/Anthropic-Cybersecurity-Skills/tree/673da1f/skills/analyzing-macro-malware-in-office-documents) | +| `auditing-kubernetes-cluster-rbac` | core | Auditing Kubernetes cluster RBAC configurations to identify overly permissive roles, wildcard permissions, dangerous ClusterRoleBindings, service account abuse, and privilege escalation paths using kubectl, rbac-tool, KubiScan, and … | [source](https://github.com/mukul975/Anthropic-Cybersecurity-Skills/tree/673da1f/skills/auditing-kubernetes-cluster-rbac) | +| `auditing-kubernetes-rbac-privilege-escalation` | core | Find over-permissive RBAC roles and service-account token abuse paths in Kubernetes using kubectl auth can-i, rbac-police, kubectl-who-can, and rakkess during authorized cluster security reviews. | [source](https://github.com/mukul975/Anthropic-Cybersecurity-Skills/tree/673da1f/skills/auditing-kubernetes-rbac-privilege-escalation) | + +## Source: nexscope-ai/eCommerce-Skills + +- Repository: [https://github.com/nexscope-ai/eCommerce-Skills](https://github.com/nexscope-ai/eCommerce-Skills) (commit `56f3288`, retrieved 2026-07-14) +- License: MIT + +| Skill | Tier | What it adds | Upstream | +|---|---|---|---| +| `tiktok-shop-customer-service` | core | Customer service on TikTok Shop — response time, dispute resolution, auto-replies, buyer satisfaction | [source](https://github.com/nexscope-ai/eCommerce-Skills/tree/56f3288/tiktok-shop-customer-service) | +| `product-review-analysis` | core | Product review analysis and customer feedback intelligence. Pain point identification, praise pattern analysis, feature request extraction, sentiment analysis, and product improvement insights. Use when the user asks about review analysis, … | [source](https://github.com/nexscope-ai/eCommerce-Skills/tree/56f3288/product-review-analysis) | + +## Source: nexu-io/open-design + +- Repository: [https://github.com/nexu-io/open-design](https://github.com/nexu-io/open-design) (commit `4b66023`, retrieved 2026-07-14) +- License: Apache-2.0 + +| Skill | Tier | What it adds | Upstream | +|---|---|---|---| +| `clinical-case-report` | core | Structured medical case presentation for clinical rounds, conferences, and documentation. Generates SOAP-format or narrative case reports with physiologically accurate vitals, labs, and evidence-based plans. Use when the brief mentions … | [source](https://github.com/nexu-io/open-design/tree/4b66023/design-templates/clinical-case-report) | +| `image-enhancer` | core | Improve image and screenshot quality by enhancing resolution, sharpness, and clarity for professional presentations and documentation. | [source](https://github.com/nexu-io/open-design/tree/4b66023/skills/image-enhancer) | + +## Source: rampstackco/claude-skills + +- Repository: [https://github.com/rampstackco/claude-skills](https://github.com/rampstackco/claude-skills) (commit `bc6d961`, retrieved 2026-07-14) +- License: MIT + +| Skill | Tier | What it adds | Upstream | +|---|---|---|---| +| `user-feedback-aggregation` | core | Collecting and synthesizing user feedback across channels (support tickets, NPS, in-app feedback, sales calls, social mentions, customer councils) into a continuous signal that informs product decisions. The triage discipline that … | [source](https://github.com/rampstackco/claude-skills/tree/bc6d961/skills/user-feedback-aggregation) | +| `discovery-research-synthesis` | core | Turning research artifacts into actionable PM insight. Customer interviews, user research notes, support ticket reviews, sales call transcripts, survey data, in-app feedback, all synthesized into the decisions they are meant to inform. The … | [source](https://github.com/rampstackco/claude-skills/tree/bc6d961/skills/discovery-research-synthesis) | + +## Source: rohitg00/skillkit + +- Repository: [https://github.com/rohitg00/skillkit](https://github.com/rohitg00/skillkit) (commit `d2e5c34`, retrieved 2026-07-14) +- License: Apache-2.0 + +| Skill | Tier | What it adds | Upstream | +|---|---|---|---| +| `handoff-protocols` | core | Manages work transitions between team members or agents by creating structured handoff documents, summarizing project status, documenting key decisions, blockers, and open questions, and generating onboarding briefs. Use when someone needs … | [source](https://github.com/rohitg00/skillkit/tree/d2e5c34/packages/core/src/methodology/packs/collaboration/handoff-protocols) | + +## Source: ruvnet/claude-code-flow + +- Repository: [https://github.com/ruvnet/claude-code-flow](https://github.com/ruvnet/claude-code-flow) (commit `73914bd`, retrieved 2026-07-14) +- License: MIT + +| Skill | Tier | What it adds | Upstream | +|---|---|---|---| +| `cost-counterfactual` | core | Multi-baseline counterfactual cost analysis. Compares actual session spend to hypothetical always-haiku / always-sonnet / always-opus routing baselines. Answers "is the routing earning its keep?" Negative savings flag over-escalation; … | [source](https://github.com/ruvnet/claude-code-flow/tree/73914bd/plugins/ruflo-cost-tracker/skills/cost-counterfactual) | +| `cost-trend` | core | Read every docs/benchmarks/runs/*.json and surface drift in win rate, latency, escalation rate, and LLM-baseline cost over time | [source](https://github.com/ruvnet/claude-code-flow/tree/73914bd/plugins/ruflo-cost-tracker/skills/cost-trend) | + +## Source: ruvnet/ruflo + +- Repository: [https://github.com/ruvnet/ruflo](https://github.com/ruvnet/ruflo) (commit `73914bd`, retrieved 2026-07-14) +- License: MIT + +| Skill | Tier | What it adds | Upstream | +|---|---|---|---| +| `cost-counterfactual` | core | Multi-baseline counterfactual cost analysis. Compares actual session spend to hypothetical always-haiku / always-sonnet / always-opus routing baselines. Answers "is the routing earning its keep?" Negative savings flag over-escalation; … | [source](https://github.com/ruvnet/ruflo/tree/73914bd/plugins/ruflo-cost-tracker/skills/cost-counterfactual) | +| `cost-trend` | core | Read every docs/benchmarks/runs/*.json and surface drift in win rate, latency, escalation rate, and LLM-baseline cost over time | [source](https://github.com/ruvnet/ruflo/tree/73914bd/plugins/ruflo-cost-tracker/skills/cost-trend) | + +## Source: snyk/agent-scan + +- Repository: [https://github.com/snyk/agent-scan](https://github.com/snyk/agent-scan) (commit `f3a4621`, retrieved 2026-07-14) +- License: Apache-2.0 + +| Skill | Tier | What it adds | Upstream | +|---|---|---|---| +| `pdf` | core | Comprehensive PDF manipulation toolkit for extracting text and tables, creating new PDFs, merging/splitting documents, and handling forms. When Claude needs to fill in a PDF form or programmatically process, generate, or analyze PDF … | [source](https://github.com/snyk/agent-scan/tree/f3a4621/tests/skills/pdf) | + +## Source: ThinkInAIXYZ/deepchat + +- Repository: [https://github.com/ThinkInAIXYZ/deepchat](https://github.com/ThinkInAIXYZ/deepchat) (commit `f275c92`, retrieved 2026-07-14) +- License: Apache-2.0 + +| Skill | Tier | What it adds | Upstream | +|---|---|---|---| +| `pdf` | core | Comprehensive PDF manipulation toolkit for extracting text and tables, creating new PDFs, merging/splitting documents, and handling forms. When Claude needs to fill in a PDF form or programmatically process, generate, or analyze PDF … | [source](https://github.com/ThinkInAIXYZ/deepchat/tree/f275c92/resources/skills/pdf) | diff --git a/references/market.md b/references/market.md new file mode 100644 index 0000000..1d048cc --- /dev/null +++ b/references/market.md @@ -0,0 +1,75 @@ +# Market evidence report — live-chat-operator + +Source: **10 real job ads** (JSearch API, countries: us 10), extracted into the MSSQL evidence store; as of 2026-07-15. +This report contains extracted, aggregated facts only — no ad text is +reproduced (copyright / platform terms). + +## Seniority distribution + +| Seniority | Ads | Share | +|---|---|---| +| junior | 6 | 60 % | +| n/a | 3 | 30 % | +| mid | 1 | 10 % | + +## Tools — full market ranking + +| # | Item | Ads | Share | +|---|---|---|---| + +## Hard skills — full market ranking + +| # | Item | Ads | Share | +|---|---|---|---| +| 1 | customer service | 5 | 50 % | +| 2 | troubleshooting | 5 | 50 % | +| 3 | communication skills | 3 | 30 % | +| 4 | customer support | 3 | 30 % | +| 5 | written communication | 3 | 30 % | + +## Methods — full market ranking + +| # | Item | Ads | Share | +|---|---|---|---| + +## Responsibilities — full market ranking + +| # | Item | Ads | Share | +|---|---|---|---| +| 1 | responding to inquiries | 4 | 40 % | +| 2 | documenting interactions | 3 | 30 % | +| 3 | providing information | 3 | 30 % | + +## Regional breakdown + +> **Corpus note:** 10 relevant ads in total — below the 100-ad target for a fully reliable ranking. Percentages above should be read as indicative. + +### US (us) + +**Insufficient evidence** — 10 ads (minimum for a regional ranking: 30). No ranking is reported for this region. + +### UK (gb) + +**Insufficient evidence** — 0 ads (minimum for a regional ranking: 30). No ranking is reported for this region. + +### EU/DACH (de, at, ch, nl) + +**Insufficient evidence** — 0 ads (minimum for a regional ranking: 30). No ranking is reported for this region. + + +## Job title variants in the market + +| Title | Ads | +|---|---| +| Customer Agent (Chat-Email-WFH) | 1 | +| Entry Level Remote Chat Operator – No Experience Required, Full Training Provided, Flexible Work-from-Home Customer Support Role with Competitive reputed company Pay | 1 | +| Live Chat Jobs – Remote Position (Up to $35/hour) – No Degree Required, No Experience Necessary | 1 | +| Live Chat Operator | Home-Based | Training Provided | Earn $25-$35 per Hour | reputed company | 1 | +| Live Chat Operators - Immediate Start | 1 | +| Live Chat Support Operator | Work-From-Home Opportunity | No Experience Needed | Earn Up To $35/Hour | 1 | +| Online Chat Support Agent / Training Provided / Immediate Start [Remote] | 1 | +| Remote Chat Operator ? Text Only / No Calling | 1 | +| Remote Virtual Live Chat Operator – Entry‑Level Customer Support Specialist (reputed company, $25‑$35/hr, Work‑From‑Home) | 1 | +| Text Chat Operator (Remote / Entry Level) | 1 | + +Methodology: entities extracted per ad ({hard_skills, tools, methods, responsibilities, seniority}), normalized, counted as DISTINCT ads per entity; report threshold ≥ 3 ads. Headline sections in skills.md/tools.md use the stricter ≥ 20 % threshold. diff --git a/references/profile.md b/references/profile.md new file mode 100644 index 0000000..1ed048f --- /dev/null +++ b/references/profile.md @@ -0,0 +1,23 @@ +# Occupation profile — live chat operator + +- **ESCO URI:** http://data.europa.eu/esco/occupation/fde97584-d8e3-413e-a662-511c9055357e +- **ESCO code:** 4222.1.1 +- **ISCO-08 group:** 4222 — Contact centre information clerks +- **O*NET-SOC:** 43-4051.00 — Customer Service Representatives (match: closeMatch) + +## Description (ESCO) + +Live chat operators respond to answers and requests posed by customers of all nature through online platforms in websites and online assistance services in real time. They are available to provide service through chat platforms and have the ability to solve inquiries of clients via written communication merely. + +## Definition + +nan + +## Alternative labels + +- virtual chat operator +- virtual chat agent +- online chat agent +- live chat agent +- real time chat operator +- online chat operator diff --git a/references/skills.md b/references/skills.md new file mode 100644 index 0000000..85777ae --- /dev/null +++ b/references/skills.md @@ -0,0 +1,72 @@ +# Competences — live chat operator + +Source: ESCO v1.2.1 occupation-skill relations (http://data.europa.eu/esco/occupation/fde97584-d8e3-413e-a662-511c9055357e). + +## Essential + +- **adapt to changing situations** (skill/competence) +- **characteristics of products** (knowledge) +- **characteristics of services** (knowledge) +- **create solutions to problems** (skill/competence) +- **discern written communication** (skill/competence) +- **guarantee customer satisfaction** (skill/competence) +- **handle tasks independently** (skill/competence) +- **have computer literacy** (skill/competence) +- **information confidentiality** (knowledge) +- **keep task records** (skill/competence) +- **perform multiple tasks at the same time** (skill/competence) +- **persuade clients with alternatives** (skill/competence) +- **process data** (skill/competence) +- **respond to inquiries in written form** (skill/competence) +- **type at speed** (skill/competence) +- **use internet chat** (skill/competence) +- **work with e-services available to citizens** (skill/competence) + +## Optional + +- answer incoming calls (skill/competence) +- call-centre technologies (knowledge) +- carry out active selling (skill/competence) +- communication principles (knowledge) +- e-commerce systems (knowledge) +- e-procurement (knowledge) +- exercise patience (skill/competence) +- handle helpdesk problems (skill/competence) +- knowledge base (knowledge) +- perform data analysis (skill/competence) +- perform escalation procedure (skill/competence) +- prioritise requests (skill/competence) +- provide customer follow-up services (skill/competence) +- sales argumentation (knowledge) +- use communication devices (skill/competence) +- use communication techniques (skill/competence) +- use customer relationship management software (skill/competence) +- utilise cross-selling (skill/competence) + + + +## Market evidence (job-ad analysis, 10 ads, as of 2026-07-15) + +Share of analyzed job ads mentioning the item (threshold ≥ 20 %). Source: JSearch/Adzuna APIs. + +### Hard skills + +- customer service — **50 %** +- troubleshooting — **50 %** +- written communication — **30 %** +- customer support — **30 %** +- communication skills — **30 %** +- problem solving — **20 %** +- data entry — **20 %** +- typing — **20 %** + +### Responsibilities + +- responding to inquiries — **40 %** +- documenting interactions — **30 %** +- providing information — **30 %** +- resolving issues — **20 %** +- customer engagement — **20 %** +- escalating issues — **20 %** + + diff --git a/references/tasks.md b/references/tasks.md new file mode 100644 index 0000000..6dd3114 --- /dev/null +++ b/references/tasks.md @@ -0,0 +1,36 @@ +# Tasks & work activities — live chat operator + +Source: O*NET 30.3, occupation 43-4051.00 (Customer Service Representatives). + +## Task statements + +- **[Core]** Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. +- **[Core]** Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. +- **[Core]** Check to ensure that appropriate changes were made to resolve customers' problems. +- **[Core]** Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. +- **[Core]** Refer unresolved customer grievances to designated departments for further investigation. +- **[Core]** Determine charges for services requested, collect deposits or payments, or arrange for billing. +- **[Core]** Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers. +- **[Supplemental]** Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. +- **[Supplemental]** Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. +- **[Supplemental]** Solicit sales of new or additional services or products. +- **[Supplemental]** Review insurance policy terms to determine whether a particular loss is covered by insurance. +- **[Supplemental]** Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. +- **[Supplemental]** Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems. + +## Detailed work activities + +- Calculate costs of goods or services. +- Collect deposits, payments or fees. +- Discuss goods or services information with customers or patrons. +- Execute sales or other financial transactions. +- Maintain financial or account records. +- Prepare documentation for contracts, transactions, or regulatory compliance. +- Process customer bills or payments. +- Promote products, services, or programs. +- Provide notifications to customers or patrons. +- Recommend packing or shipping methods. +- Refer customers to appropriate personnel. +- Respond to customer problems or complaints. +- Review customer insurance information. +- Verify accuracy of financial or transactional data. diff --git a/references/tools.md b/references/tools.md new file mode 100644 index 0000000..6c0815e --- /dev/null +++ b/references/tools.md @@ -0,0 +1,118 @@ +# Tools & technology — live chat operator + +Source: O*NET 30.3 'Software Skills' for 43-4051.00. + +| Software | Category | Hot technology | +|---|---|---| +| Intuit QuickBooks | Accounting software | yes | +| Slack | Cloud-based data access and sharing software | yes | +| Salesforce software | Customer relationship management CRM software | yes | +| Microsoft Access | Data base user interface and query software | yes | +| Oracle Database | Data base user interface and query software | yes | +| Yardi software | Data base user interface and query software | yes | +| Adobe Acrobat | Document management software | yes | +| Microsoft SharePoint | Document management software | yes | +| Microsoft Outlook | Electronic mail software | yes | +| Oracle PeopleSoft | Enterprise resource planning ERP software | yes | +| SAP software | Enterprise resource planning ERP software | yes | +| Adobe Creative Cloud software | Graphics or photo imaging software | yes | +| Adobe Illustrator | Graphics or photo imaging software | yes | +| Adobe Photoshop | Graphics or photo imaging software | yes | +| MEDITECH software | Medical software | yes | +| Microsoft Office software | Office suite software | yes | +| Apple macOS | Operating system software | yes | +| Microsoft Windows | Operating system software | yes | +| Microsoft PowerPoint | Presentation software | yes | +| Microsoft Teams | Project management software | yes | +| Microsoft Excel | Spreadsheet software | yes | +| Kronos Workforce Timekeeper | Time accounting software | yes | +| Zoom | Video conferencing software | yes | +| Facebook | Web page creation and editing software | yes | +| Google Docs | Word processing software | yes | +| Microsoft Word | Word processing software | yes | +| Citrix cloud computing software | Access software | | +| Fund accounting software | Accounting software | | +| Sage 50 Accounting | Accounting software | | +| Tax software | Accounting software | | +| SugarSync | Backup or archival software | | +| IBM Cognos Impromptu | Business intelligence and data analysis software | | +| Dropbox | Cloud-based data access and sharing software | | +| Google Drive | Cloud-based data access and sharing software | | +| IBM Domino | Communications server software | | +| ShoreTel | Communications server software | | +| Padlet | Computer based training software | | +| Multi-channel contact center software | Contact center software | | +| Timpani Contact Center | Contact center software | | +| Timpani Email | Contact center software | | +| Applied Systems Vision | Customer relationship management CRM software | | +| Austin Logistics CallSelect | Customer relationship management CRM software | | +| Austin Logistics CallTech | Customer relationship management CRM software | | +| Austin Logistics Valeo | Customer relationship management CRM software | | +| Avidian Technologies Prophet | Customer relationship management CRM software | | +| Blackbaud The Raiser's Edge | Customer relationship management CRM software | | +| Customer account management software | Customer relationship management CRM software | | +| Customer complaint ticketing management software | Customer relationship management CRM software | | +| Customer service and support software | Customer relationship management CRM software | | +| Hosted Support ezSupport Pro | Customer relationship management CRM software | | +| Lynk Everest | Customer relationship management CRM software | | +| Parature eTicket | Customer relationship management CRM software | | +| Sales force automation software | Customer relationship management CRM software | | +| Salesforce.com Salesforce CRM | Customer relationship management CRM software | | +| Telemation e-CRM | Customer relationship management CRM software | | +| SAP Crystal Reports | Data base reporting software | | +| Airtable | Data base user interface and query software | | +| AS/400 Database | Data base user interface and query software | | +| Customer service knowledge generation software | Data base user interface and query software | | +| Data entry software | Data base user interface and query software | | +| Database software | Data base user interface and query software | | +| FileMaker Pro | Data base user interface and query software | | +| Stamps.com software | Data base user interface and query software | | +| Skype | Desktop communications software | | +| Microsoft Publisher | Desktop publishing software | | +| Astute Solutions PowerCenter | Electronic mail software | | +| IBM Notes | Electronic mail software | | +| Microsoft Exchange | Electronic mail software | | +| Microsoft Dynamics | Enterprise resource planning ERP software | | +| Microsoft Dynamics GP | Enterprise resource planning ERP software | | +| NetSuite ERP | Enterprise resource planning ERP software | | +| Oracle JD Edwards EnterpriseOne | Enterprise resource planning ERP software | | +| Sage MAS 200 ERP | Enterprise resource planning ERP software | | +| SAP Business Objects | Enterprise resource planning ERP software | | +| IBM Power Systems software | Enterprise system management software | | +| Open Text Fax Server, RightFax Edition | Fax software | | +| Delphi Technology | Financial analysis software | | +| Oracle E-Business Suite Financials | Financial analysis software | | +| j2 Global Communications onebox | Helpdesk or call center software | | +| ADP Workforce Now | Human resources software | | +| Human resource management software HRMS | Human resources software | | +| Oracle Taleo | Human resources software | | +| LexisNexis | Information retrieval or search software | | +| GroupMe | Instant messaging software | | +| Microsoft Internet Explorer | Internet browser software | | +| Voice over internet protocol VoIP system software | Internet protocol IP multimedia subsystem software | | +| iShip | Materials requirements planning logistics and supply chain software | | +| Healthcare common procedure coding system HCPCS | Medical software | | +| Medical condition coding software | Medical software | | +| Medical procedure coding software | Medical software | | +| Unified messaging software | Mobile messaging service software | | +| Nearpod | Multi-media educational software | | +| Active Data Online WebChat | Network conferencing software | | +| eStara Softphone | Network conferencing software | | +| Parature eRealtime | Network conferencing software | | +| Timpani Chat | Network conferencing software | | +| Virtual private networking VPN software | Network security and virtual private network VPN equipment software | | +| Handheld computer device software | Operating system software | | +| Main Street Softworks Monetra | Point of sale POS software | | +| Apple Keynote | Presentation software | | +| Poll Everywhere | Presentation software | | +| McAfee | Transaction security and virus protection software | | +| NortonLifeLock cybersecurity software | Transaction security and virus protection software | | +| FaceTime | Video conferencing software | | +| Google Meet | Video conferencing software | | +| LogMeIn GoToMeeting | Video conferencing software | | +| YouTube | Video creation and editing software | | +| DSC Pacer Interactive Voice Response System | Voice recognition software | | +| Google Sites | Web page creation and editing software | | +| LinkedIn | Web page creation and editing software | | +| Social media sites | Web page creation and editing software | | +| Microsoft OneNote | Word processing software | |