# Competences — lottery operator

Source: ESCO v1.2.1 occupation-skill relations (http://data.europa.eu/esco/occupation/d18a8976-a283-42ad-9541-75c49396dbd7).

## Essential

- **communicate with customers** (skill/competence)
- **data protection** (knowledge)
- **follow ethical code of conduct of gambling** (skill/competence)
- **games rules** (knowledge)
- **legal standards in gambling** (knowledge)
- **lottery company policies** (knowledge)
- **maintain lottery equipment** (skill/competence)
- **responsible gambling** (knowledge)
- **solve problems in gambling through digital means** (skill/competence)

## Optional

- analyse gambling data (skill/competence)
- announce bingo numbers (skill/competence)
- create gambling games concepts (skill/competence)
- gambling games (knowledge)
- identify indicators of problem gambling (skill/competence)
- lottery equipment (knowledge)
- maintain equipment (skill/competence)
- manage lottery operations (skill/competence)
- present reports (skill/competence)
- quality standards (knowledge)
- supervise betting shop staff (skill/competence)

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## Market evidence (job-ad analysis, 6 ads, as of 2026-07-15)

Share of analyzed job ads mentioning the item (threshold ≥ 20 %). Source: JSearch/Adzuna APIs.

### Hard skills

- computer security — **33 %**
- data analysis — **33 %**
- data network diagnosis — **33 %**
- hardware troubleshooting — **33 %**
- financial data interpretation — **33 %**
- software troubleshooting — **33 %**
- system balancing — **17 %**
- system monitoring — **17 %**
- file system maintenance — **17 %**
- troubleshooting — **17 %**
- witness coordination — **17 %**
- drawing operations — **17 %**
- record keeping — **17 %**
- regulatory compliance — **17 %**
- network troubleshooting — **17 %**
- office management — **17 %**
- data processing — **17 %**
- cash handling — **17 %**
- customer service — **17 %**

### Methods

- internal control system (ICS) — **33 %**
- unit acceptance testing (UAT) — **33 %**
- service level agreements (SLAs) — **17 %**
- IT best practices — **17 %**

### Responsibilities

- data transmission — **33 %**
- report preparation — **33 %**
- drawing oversight — **33 %**
- security checks — **33 %**
- sales tracking — **33 %**
- system operation — **33 %**
- system troubleshooting — **17 %**
- scheduling witnesses — **17 %**
- monitoring machines — **17 %**
- security monitoring — **17 %**
- verifying age — **17 %**
- equipment monitoring — **17 %**
- greeting customers — **17 %**
- resolving issues — **17 %**
- restocking supplies — **17 %**
- operating equipment — **17 %**
- operator training — **17 %**
- player information line activity monitoring — **17 %**
- problem solving — **17 %**
- procedure maintenance — **17 %**
- process execution — **17 %**
- processing payouts — **17 %**
- providing broadcast support — **17 %**
- documenting activities — **17 %**
- conducting drawings — **17 %**
- customer request coordination — **17 %**
- jackpot amount monitoring — **17 %**
- lottery attendance — **17 %**
- maintaining cleanliness — **17 %**

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