# Competences — mail clerk

Source: ESCO v1.2.1 occupation-skill relations (http://data.europa.eu/esco/occupation/511f366c-ba41-4826-9622-8cda6d6e3b91).

## Essential

- **apply information security policies** (skill/competence)
- **differentiate types of packages** (skill/competence)
- **ensure the integrity of mail** (skill/competence)
- **establish daily priorities** (skill/competence)
- **handle mail** (skill/competence)
- **keep records of customer interaction** (skill/competence)
- **keep records of merchandise delivery** (skill/competence)
- **keep task records** (skill/competence)
- **keep written records of cargo** (skill/competence)
- **liaise with colleagues** (skill/competence)
- **liaise with transportation companies** (skill/competence)
- **maintain privacy of service users** (skill/competence)
- **operate mailing information systems** (skill/competence)
- **organise mail deliveries** (skill/competence)
- **record customers' personal data** (skill/competence)

## Optional

- keep stock records (skill/competence)
- manage digital documents (skill/competence)
- use different communication channels (skill/competence)
- work in a logistics team (skill/competence)

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## Market evidence (job-ad analysis, 57 ads, as of 2026-07-15)

Share of analyzed job ads mentioning the item (threshold ≥ 20 %). Source: JSearch/Adzuna APIs.

### Hard skills

- mail sorting — **54 %**
- data entry — **33 %**
- record maintenance — **25 %**
- package handling — **23 %**
- mail processing — **23 %**
- parcel inspection — **21 %**
- mail distribution — **19 %**

### Responsibilities

- customer assistance — **44 %**
- mail distribution — **33 %**
- mail handling — **21 %**
- compliance with regulations — **21 %**
- mail sorting — **19 %**

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