# Competences — motor vehicle aftersales manager

Source: ESCO v1.2.1 occupation-skill relations (http://data.europa.eu/esco/occupation/1663e9d9-857b-4efa-9ab6-886c7fc763f6).

## Essential

- **apply business acumen** (skill/competence)
- **build business relationships** (skill/competence)
- **commercial law** (knowledge)
- **consumer protection** (knowledge)
- **develop aftersale policies** (skill/competence)
- **ensure compliance with warranty contracts** (skill/competence)
- **guarantee customer satisfaction** (skill/competence)
- **manage aftersales processes to comply with business standards** (skill/competence)
- **manage staff** (skill/competence)
- **monitor after sales records** (skill/competence)
- **negotiate sales contracts** (skill/competence)
- **perform customers’ needs analysis** (skill/competence)
- **plan event marketing for promotional campaigns** (skill/competence)
- **produce statistical financial records** (skill/competence)
- **product comprehension** (knowledge)
- **provide customer follow-up services** (skill/competence)
- **show diplomacy** (skill/competence)
- **supervise sales activities** (skill/competence)
- **use mathematical tools for managing vehicles** (skill/competence)

## Optional

- apply numeracy skills (skill/competence)
- car controls (knowledge)
- competition law (knowledge)
- employment law (knowledge)
- give instructions to staff (skill/competence)
- implement customer follow-up (skill/competence)
- meet deadlines (skill/competence)
- new vehicles on the market (knowledge)
- operate dealership management system (skill/competence)
- parts pricing (knowledge)
- report accounts of the professional activity (skill/competence)
- sales argumentation (knowledge)
- teamwork principles (knowledge)
- think proactively to secure sales (skill/competence)
- types of vehicles (knowledge)