# Competences — office clerk

Source: ESCO v1.2.1 occupation-skill relations (http://data.europa.eu/esco/occupation/6c999fc7-c6b7-4ef3-a4b9-af124a1783a2).

## Essential

- **align content with form** (skill/competence)
- **apply grammar and spelling rules** (skill/competence)
- **communicate by telephone** (skill/competence)
- **communicate with customers** (skill/competence)
- **company policies** (knowledge)
- **deliver correspondence** (skill/competence)
- **disseminate internal communications** (skill/competence)
- **disseminate messages to people** (skill/competence)
- **facilitate access to information** (skill/competence)
- **file documents** (skill/competence)
- **fill out forms** (skill/competence)
- **handle delivered packages** (skill/competence)
- **handle mail** (skill/competence)
- **information confidentiality** (knowledge)
- **maintain correspondence records** (skill/competence)
- **manage digital documents** (skill/competence)
- **organise business documents** (skill/competence)
- **organise facilities for office personnel** (skill/competence)
- **perform office routine activities** (skill/competence)
- **prepare correspondence for customers** (skill/competence)
- **process commissioned instructions** (skill/competence)
- **process data** (skill/competence)
- **route correspondence to business departments** (skill/competence)
- **use different communication channels** (skill/competence)
- **use office systems** (skill/competence)
- **use spreadsheets software** (skill/competence)

## Optional

- accounting techniques (knowledge)
- communicate with customer service department (skill/competence)
- digitise documents (skill/competence)
- document sharing procedures (knowledge)
- draft corporate emails (skill/competence)
- ensure proper document management (skill/competence)
- issue sales invoices (skill/competence)
- keep records of customer interaction (skill/competence)
- maintain internal communication systems (skill/competence)
- maintain inventory of office supplies (skill/competence)
- manage digital archives (skill/competence)
- monitor staff absences (skill/competence)
- perform cleaning duties (skill/competence)
- process customer orders (skill/competence)
- respect data protection principles (skill/competence)
- serve beverages (skill/competence)
- transcription methods (knowledge)
- translate keywords into full texts (skill/competence)
- use free typing techniques (skill/competence)
- use microsoft office (skill/competence)
- use personal organization software (skill/competence)
- use software for data preservation (skill/competence)

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## Market evidence (job-ad analysis, 12 ads, as of 2026-07-18)

Share of analyzed job ads mentioning the item (threshold ≥ 20 %). Source: JSearch/Adzuna APIs.

### Hard skills

- data entry — **42 %**
- filing — **33 %**
- administrative support — **25 %**
- accounts payable — **17 %**
- accounts receivable — **17 %**
- property tax reporting — **17 %**
- reconciliation — **17 %**
- record maintenance — **17 %**
- revenue calculation — **17 %**
- scheduling — **17 %**

### Responsibilities

- meeting coordination — **17 %**
- answering phones — **17 %**
- billing assistance — **17 %**
- calendar management — **17 %**
- computer data entry — **17 %**
- filing — **17 %**

<!-- market-evidence -->