feat: post-office-counter-clerk skill package v0.1.0

references/skills.md

@@ -0,0 +1,68 @@
+# Competences — post office counter clerk
+
+Source: ESCO v1.2.1 occupation-skill relations (http://data.europa.eu/esco/occupation/6a6e174e-cffa-49a9-9f2f-aa39c81cdee5).
+
+## Essential
+
+- **assist customers** (skill/competence)
+- **characteristics of products** (knowledge)
+- **characteristics of services** (knowledge)
+- **communicate with customers** (skill/competence)
+- **customer service** (knowledge)
+- **deliver correspondence** (skill/competence)
+- **handle financial transactions** (skill/competence)
+- **issue sales invoices** (skill/competence)
+- **operate cash register** (skill/competence)
+- **process payments** (skill/competence)
+- **satisfy customers** (skill/competence)
+- **sell post office products** (skill/competence)
+
+## Optional
+
+- advise on financial matters (skill/competence)
+- carry out active selling (skill/competence)
+- convert currency (skill/competence)
+- distribute pensions (skill/competence)
+- financial markets (knowledge)
+- financial products (knowledge)
+- handle registered mail (skill/competence)
+- maintain store cleanliness (skill/competence)
+- offer financial services (skill/competence)
+- promote financial products (skill/competence)
+- register mail (skill/competence)
+- sales argumentation (knowledge)
+- types of pensions (knowledge)
+
+<!-- market-evidence -->
+
+## Market evidence (job-ad analysis, 47 ads, as of 2026-07-18)
+
+Share of analyzed job ads mentioning the item (threshold ≥ 20 %). Source: JSearch/Adzuna APIs.
+
+### Hard skills
+
+- customer service — **100 %**
+- package handling — **49 %**
+- mail sorting — **45 %**
+- record keeping — **36 %**
+- mail processing — **30 %**
+- cash handling — **28 %**
+- record maintenance — **28 %**
+- data entry — **26 %**
+
+### Responsibilities
+
+- customer assistance — **70 %**
+- mail distribution — **43 %**
+- mail sorting — **32 %**
+- retail transactions — **28 %**
+- safety guideline adherence — **28 %**
+- shipment labeling — **28 %**
+- record maintenance — **23 %**
+- package distribution — **23 %**
+- package handling — **21 %**
+- transaction processing — **21 %**
+- sales support — **21 %**
+- information provision — **21 %**
+
+<!-- market-evidence -->