# Competences — post office counter clerk

Source: ESCO v1.2.1 occupation-skill relations (http://data.europa.eu/esco/occupation/6a6e174e-cffa-49a9-9f2f-aa39c81cdee5).

## Essential

- **assist customers** (skill/competence)
- **characteristics of products** (knowledge)
- **characteristics of services** (knowledge)
- **communicate with customers** (skill/competence)
- **customer service** (knowledge)
- **deliver correspondence** (skill/competence)
- **handle financial transactions** (skill/competence)
- **issue sales invoices** (skill/competence)
- **operate cash register** (skill/competence)
- **process payments** (skill/competence)
- **satisfy customers** (skill/competence)
- **sell post office products** (skill/competence)

## Optional

- advise on financial matters (skill/competence)
- carry out active selling (skill/competence)
- convert currency (skill/competence)
- distribute pensions (skill/competence)
- financial markets (knowledge)
- financial products (knowledge)
- handle registered mail (skill/competence)
- maintain store cleanliness (skill/competence)
- offer financial services (skill/competence)
- promote financial products (skill/competence)
- register mail (skill/competence)
- sales argumentation (knowledge)
- types of pensions (knowledge)

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## Market evidence (job-ad analysis, 47 ads, as of 2026-07-18)

Share of analyzed job ads mentioning the item (threshold ≥ 20 %). Source: JSearch/Adzuna APIs.

### Hard skills

- customer service — **100 %**
- package handling — **49 %**
- mail sorting — **45 %**
- record keeping — **36 %**
- mail processing — **30 %**
- cash handling — **28 %**
- record maintenance — **28 %**
- data entry — **26 %**

### Responsibilities

- customer assistance — **70 %**
- mail distribution — **43 %**
- mail sorting — **32 %**
- retail transactions — **28 %**
- safety guideline adherence — **28 %**
- shipment labeling — **28 %**
- record maintenance — **23 %**
- package distribution — **23 %**
- package handling — **21 %**
- transaction processing — **21 %**
- sales support — **21 %**
- information provision — **21 %**

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