# Tasks & work activities — postman/postwoman

Source: O*NET 30.3, occupation 43-5052.00 (Postal Service Mail Carriers).

## Task statements

- **[Core]** Obtain signed receipts for registered, certified, and insured mail, collect associated charges, and complete any necessary paperwork.
- **[Core]** Sort mail for delivery, arranging it in delivery sequence.
- **[Core]** Deliver mail to residences and business establishments along specified routes by walking or driving, using a combination of satchels, carts, cars, and small trucks.
- **[Core]** Return to the post office with mail collected from homes, businesses, and public mailboxes.
- **[Core]** Turn in money and receipts collected along mail routes.
- **[Core]** Sign for cash-on-delivery and registered mail before leaving the post office.
- **[Core]** Record address changes and redirect mail for those addresses.
- **[Core]** Hold mail for customers who are away from delivery locations.
- **[Core]** Bundle mail in preparation for delivery or transportation to relay boxes.
- **[Core]** Leave notices telling patrons where to collect mail that could not be delivered.
- **[Core]** Meet schedules for the collection and return of mail.
- **[Core]** Return incorrectly addressed mail to senders.
- **[Core]** Maintain accurate records of deliveries.
- **[Core]** Answer customers' questions about postal services and regulations.
- **[Core]** Provide customers with change of address cards and other forms.
- **[Core]** Report any unusual circumstances concerning mail delivery, including the condition of street letter boxes.
- **[Core]** Scan labels on letters or parcels to confirm receipt.
- **[Supplemental]** Register, certify, and insure parcels and letters.
- **[Supplemental]** Travel to post offices to pick up the mail for routes or pick up mail from postal relay boxes.
- **[Supplemental]** Complete forms that notify publishers of address changes.
- **[Supplemental]** Sell stamps and money orders.

## Detailed work activities

- Arrange insurance coverage.
- Collect deposits, payments or fees.
- Deliver items.
- Enter information into databases or software programs.
- Explain regulations, policies, or procedures.
- Maintain financial or account records.
- Obtain written authorization to perform activities.
- Operate vehicles or material-moving equipment.
- Package objects for shipping.
- Perform administrative or clerical tasks.
- Prepare documentation for contracts, transactions, or regulatory compliance.
- Prepare outgoing mail.
- Provide notifications to customers or patrons.
- Record shipping information.
- Report maintenance or equipment problems to appropriate personnel.
- Route mail to correct destinations.
- Sell products or services.
- Sort mail.