# Competences — quality services manager

Source: ESCO v1.2.1 occupation-skill relations (http://data.europa.eu/esco/occupation/109e0a5d-203d-4af6-8f70-692111335ec3).

## Essential

- **adhere to organisational guidelines** (skill/competence)
- **analyse test data** (skill/competence)
- **business knowledge** (knowledge)
- **business processes** (knowledge)
- **corporate social responsibility** (knowledge)
- **create solutions to problems** (skill/competence)
- **database quality standards** (knowledge)
- **define quality standards** (skill/competence)
- **follow company standards** (skill/competence)
- **improve business processes** (skill/competence)
- **liaise with managers** (skill/competence)
- **oversee stock quality control** (skill/competence)
- **perform quality audits** (skill/competence)
- **quality assurance methodologies** (knowledge)
- **quality standards** (knowledge)
- **strive for company growth** (skill/competence)
- **train staff in quality procedures** (skill/competence)

## Optional

- analyse business processes (skill/competence)
- assess supplier risks (skill/competence)
- business strategy concepts (knowledge)
- communicate test results to other departments (skill/competence)
- customer service (knowledge)
- evaluate employees (skill/competence)
- lead inspections (skill/competence)
- management systems standards (knowledge)
- perform pre-assembly quality checks (skill/competence)
- perform project management (skill/competence)
- plan health and safety procedures (skill/competence)
- project management (knowledge)
- set quality assurance objectives (skill/competence)
- use measurement instruments (skill/competence)

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## Market evidence (job-ad analysis, 45 ads, as of 2026-07-19)

Share of analyzed job ads mentioning the item (threshold ≥ 20 %). Source: JSearch/Adzuna APIs.

### Hard skills

- quality assurance — **51 %**
- data analysis — **49 %**
- root cause analysis — **33 %**
- process improvement — **29 %**
- regulatory compliance — **27 %**
- food safety — **24 %**
- internal auditing — **22 %**
- quality control — **20 %**

### Methods

- HACCP — **29 %**

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