# Competences — railway sales agent

Source: ESCO v1.2.1 occupation-skill relations (http://data.europa.eu/esco/occupation/9a99a5fe-875d-49b2-9b53-cc1b73be1659).

## Essential

- **act with a high level of safety awareness** (skill/competence)
- **adapt communication style according to recipient** (skill/competence)
- **advise customers on the product range of railway companies** (skill/competence)
- **apply numeracy skills** (skill/competence)
- **communicate clearly with passengers** (skill/competence)
- **communicate with customer service department** (skill/competence)
- **communicate with customers** (skill/competence)
- **geographic areas** (knowledge)
- **handle petty cash** (skill/competence)
- **identify customer's needs** (skill/competence)
- **manage difficult clients** (skill/competence)
- **persuade clients with alternatives** (skill/competence)
- **process order forms with customer's information** (skill/competence)
- **react calmly in stressful situations** (skill/competence)
- **sell train tickets** (skill/competence)
- **update message displays** (skill/competence)
- **use different communication channels** (skill/competence)

## Optional

- achieve sales targets (skill/competence)
- act reliably (skill/competence)
- follow ethical code of conduct in transport services (skill/competence)
- interpret customer non-verbal communication (skill/competence)
- provide high quality customer service (skill/competence)
- satisfy customers (skill/competence)