feat: receptionist skill package v0.1.0

SKILL.md

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+---
+name: receptionist
+description: "Occupational skill for the role 'receptionist' (also: front desk receptionist, medical receptionist, corporate receptionist, office receptionist, receiving clerk, company secretary). Use when the user asks for typical receptionist work such as: Prepare documents and correspondence, such as damage claims, credit and billing inquiries, invoices, and service complaints.; Compile data from records to prepare periodic reports.; Read incoming correspondence to ascertain nature of writers' concerns and to determine disposition of correspondence."
+---
+
+# Receptionist
+
+Receptionists are responsible for the reception area of a business. They answer the phone, greet guests, pass information, respond to inquiries and instruct visitors. They are the first point of contact for clients and customers.
+
+## Core workflow
+
+1. Prepare documents and correspondence, such as damage claims, credit and billing inquiries, invoices, and service complaints.
+2. Compile data from records to prepare periodic reports.
+3. Read incoming correspondence to ascertain nature of writers' concerns and to determine disposition of correspondence.
+4. Maintain files and control records to show correspondence activities.
+5. Gather records pertinent to specific problems, review them for completeness and accuracy, and attach records to correspondence as necessary.
+6. Route correspondence to other departments for reply.
+7. Compose letters in reply to correspondence concerning such items as requests for merchandise, damage claims, credit information requests, delinquent accounts, incorrect billing, or unsatisfactory service.
+
+## How to use this skill
+
+- Read [references/profile.md](references/profile.md) for the occupation profile and scope.
+- Consult [references/tasks.md](references/tasks.md) for the full task and activity inventory.
+- Check [references/skills.md](references/skills.md) for essential vs. optional competences.
+- Check [references/tools.md](references/tools.md) for the software commonly used in this role.
+- See [references/ai-skills.md](references/ai-skills.md) — matched external AI agent skills (per-source attribution).
+
+## Key competences (essential)
+
+- adhere to organisational guidelines
+- administer appointments
+- communicate by telephone
+- communicate verbal instructions
+- communicate with customers
+- company policies
+- customer service
+- disseminate internal communications
+- disseminate messages to people
+- greet guests
+- maintain logbooks
+- maintain reception area
+- use microsoft office
+
+## Hot technologies
+
+- Microsoft Access
+- Microsoft SharePoint
+- Microsoft Outlook
+- SAP software
+- Epic Systems
+- Microsoft Office software
+- Microsoft Windows
+- Microsoft PowerPoint
+- Microsoft Excel
+- Microsoft Word
+
+
+<!-- hot-tech -->
+
+## Hot technologies
+
+Top tools from 58 gated job ads (see references/market.md, as of 2026-07-19):
+
+- Microsoft Office — 19 %
+- Microsoft Excel — 12 %
+- Microsoft Outlook — 9 %
+- Microsoft Word — 9 %
+- Microsoft PowerPoint — 5 %
+
+<!-- hot-tech -->
+
+---
+*Sources: ESCO v1.2.1 (http://data.europa.eu/esco/occupation/f7b04542-d8c7-42db-8475-e63b507cce82), O*NET 30.3 (43-4021.00). See manifest.json for licensing/attribution.*