# Competences — receptionist

Source: ESCO v1.2.1 occupation-skill relations (http://data.europa.eu/esco/occupation/f7b04542-d8c7-42db-8475-e63b507cce82).

## Essential

- **adhere to organisational guidelines** (skill/competence)
- **administer appointments** (skill/competence)
- **communicate by telephone** (skill/competence)
- **communicate verbal instructions** (skill/competence)
- **communicate with customers** (skill/competence)
- **company policies** (knowledge)
- **customer service** (knowledge)
- **disseminate internal communications** (skill/competence)
- **disseminate messages to people** (skill/competence)
- **greet guests** (skill/competence)
- **maintain logbooks** (skill/competence)
- **maintain reception area** (skill/competence)
- **use microsoft office** (skill/competence)

## Optional

- accounting techniques (knowledge)
- assist at check-in (skill/competence)
- check tickets at venue entry (skill/competence)
- deliver correspondence (skill/competence)
- develop documentation in accordance with legal requirements (skill/competence)
- file documents (skill/competence)
- handle customer complaints (skill/competence)
- handle mail (skill/competence)
- handle petty cash (skill/competence)
- issue sales invoices (skill/competence)
- keep personal administration (skill/competence)
- maintain correspondence records (skill/competence)
- office administration (knowledge)
- organise facilities for office personnel (skill/competence)
- process booking (skill/competence)
- process data (skill/competence)
- process payments (skill/competence)
- register visitors (skill/competence)
- respond to customers' inquiries (skill/competence)
- screen clients (skill/competence)
- use different communication channels (skill/competence)
- use office systems (skill/competence)

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## Market evidence (job-ad analysis, 58 ads, as of 2026-07-19)

Share of analyzed job ads mentioning the item (threshold ≥ 20 %). Source: JSearch/Adzuna APIs.

### Hard skills

- customer service — **45 %**
- data entry — **28 %**
- appointment scheduling — **22 %**

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