# Competences — sales support assistant

Source: ESCO v1.2.1 occupation-skill relations (http://data.europa.eu/esco/occupation/5c1eba1e-7820-4287-9746-4c5906320100).

## Essential

- **bookkeeping regulations** (knowledge)
- **handle mail** (skill/competence)
- **perform business research** (skill/competence)
- **perform clerical duties** (skill/competence)
- **perform office routine activities** (skill/competence)
- **produce sales reports** (skill/competence)
- **sales activities** (knowledge)

## Optional

- analyse customer service surveys (skill/competence)
- carry out sales analysis (skill/competence)
- check accounting records (skill/competence)
- customer service (knowledge)
- draw up marketing and sales plan (skill/competence)
- electronic business (knowledge)
- forecast sales over periods of time (skill/competence)
- implement sales strategies (skill/competence)
- issue sales invoices (skill/competence)
- keep records on sales (skill/competence)
- manage accounts (skill/competence)
- order supplies (skill/competence)
- prepare sales checks (skill/competence)
- process refunds (skill/competence)
- supervise sales activities (skill/competence)
- use sales forecasting softwares (skill/competence)

<!-- market-evidence -->

## Market evidence (job-ad analysis, 7 ads, as of 2026-07-19)

Share of analyzed job ads mentioning the item (threshold ≥ 20 %). Source: JSearch/Adzuna APIs.

### Hard skills

- order management — **43 %**
- order processing — **29 %**
- financial record maintenance — **29 %**
- billing assistance — **29 %**
- client visit preparation — **14 %**
- contract management — **14 %**
- administrative support — **14 %**
- account management — **14 %**
- accounts receivable — **14 %**
- bid administration — **14 %**
- customer communication — **14 %**
- customer service — **14 %**
- customer support — **14 %**
- data entry — **14 %**
- delinquent payment collections — **14 %**
- document preparation — **14 %**
- issue resolution — **14 %**
- office administration — **14 %**
- order tracking — **14 %**
- problem solving — **14 %**
- problem-solving — **14 %**
- quote preparation — **14 %**
- report compilation — **14 %**
- requirements management — **14 %**
- record management — **14 %**
- sales activity — **14 %**
- sales contract management — **14 %**
- sales support — **14 %**
- submittal package creation — **14 %**
- task tracking — **14 %**
- time management — **14 %**
- vendor coordination — **14 %**

### Responsibilities

- ticket distribution — **29 %**
- order entry — **29 %**
- quote request review — **14 %**
- resolving customer issues — **14 %**
- responding to customer calls — **14 %**
- responding to emails — **14 %**
- sales support — **14 %**
- sales contract execution — **14 %**
- recruiting assistance — **14 %**
- product training participation — **14 %**
- proposal preparation — **14 %**
- providing product inquiries — **14 %**
- preparing client visits — **14 %**
- onboarding support — **14 %**
- operations support — **14 %**
- monitoring customer inquiries — **14 %**
- monitoring open orders — **14 %**
- handling account requests — **14 %**
- interview coordination — **14 %**
- entering customer purchases — **14 %**
- event handoff — **14 %**
- event support — **14 %**
- maintaining communication — **14 %**
- managing orders — **14 %**
- marketing support — **14 %**
- delinquent payment collections — **14 %**
- customer support — **14 %**
- bid response delivery — **14 %**
- addressing product concerns — **14 %**
- administrative support — **14 %**
- answering calls and emails — **14 %**
- assisting with order questions — **14 %**
- contract execution — **14 %**
- building customer relationships — **14 %**
- client billing checks — **14 %**
- client billing management — **14 %**
- client communication — **14 %**
- vendor communication — **14 %**
- submittal coordination — **14 %**

<!-- market-evidence -->