# Competences — secretary

Source: ESCO v1.2.1 occupation-skill relations (http://data.europa.eu/esco/occupation/5ac377d2-e1d0-4911-a299-b4ef2782a0ba).

## Essential

- **administer appointments** (skill/competence)
- **communicate by telephone** (skill/competence)
- **communicate schedules to the people concerned** (skill/competence)
- **company policies** (knowledge)
- **disseminate internal communications** (skill/competence)
- **disseminate messages to people** (skill/competence)
- **draft corporate emails** (skill/competence)
- **file documents** (skill/competence)
- **fill out forms** (skill/competence)
- **handle mail** (skill/competence)
- **keep task records** (skill/competence)
- **maintain internal communication systems** (skill/competence)
- **manage digital documents** (skill/competence)
- **manage personnel agenda** (skill/competence)
- **monitor staff absences** (skill/competence)
- **organise business documents** (skill/competence)
- **organise facilities for office personnel** (skill/competence)
- **perform office routine activities** (skill/competence)
- **process commissioned instructions** (skill/competence)
- **use microsoft office** (skill/competence)
- **use spreadsheets software** (skill/competence)
- **use word processing software** (skill/competence)

## Optional

- accounting techniques (knowledge)
- deliver correspondence (skill/competence)
- demonstrate professional attitude to clients (skill/competence)
- develop documentation in accordance with legal requirements (skill/competence)
- education administration (knowledge)
- education law (knowledge)
- handle financial transactions (skill/competence)
- handle petty cash (skill/competence)
- issue sales invoices (skill/competence)
- labour law (knowledge)
- liaise with typists (skill/competence)
- manage accounts (skill/competence)
- manage budgets (skill/competence)
- manage needs for stationery items (skill/competence)
- manage online content (skill/competence)
- organise travel arrangements for staff (skill/competence)
- place orders for printed paper goods (skill/competence)
- prepare presentation material (skill/competence)
- use office systems (skill/competence)
- use personal organization software (skill/competence)
- write meeting reports (skill/competence)

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## Market evidence (job-ad analysis, 48 ads, as of 2026-07-19)

Share of analyzed job ads mentioning the item (threshold ≥ 20 %). Source: JSearch/Adzuna APIs.

### Hard skills

- data entry — **29 %**
- report preparation — **21 %**
- administrative support — **19 %**

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