From d203ff9963286e9bb31b0a325cc1db880d843c7e Mon Sep 17 00:00:00 2001 From: skillfactor-pipeline Date: Fri, 14 Aug 2026 19:13:53 +0200 Subject: [PATCH] feat: ticket-sales-agent skill package v0.1.0 --- PROVENANCE.md | 31 ++++ SKILL.md | 57 ++++++ manifest.json | 292 +++++++++++++++++++++++++++++ references/ai-skills.md | 394 ++++++++++++++++++++++++++++++++++++++++ references/market.md | 72 ++++++++ references/profile.md | 20 ++ references/skills.md | 62 +++++++ references/tasks.md | 48 +++++ references/tools.md | 26 +++ 9 files changed, 1002 insertions(+) create mode 100644 PROVENANCE.md create mode 100644 SKILL.md create mode 100644 manifest.json create mode 100644 references/ai-skills.md create mode 100644 references/market.md create mode 100644 references/profile.md create mode 100644 references/skills.md create mode 100644 references/tasks.md create mode 100644 references/tools.md diff --git a/PROVENANCE.md b/PROVENANCE.md new file mode 100644 index 0000000..39ea019 --- /dev/null +++ b/PROVENANCE.md @@ -0,0 +1,31 @@ +# Data provenance — ticket-sales-agent + +Where the content of this skill package comes from, counted by +content items (tasks, competences, tools, evidence entries, curated +knowledge). Rendered live by Gitea: + +```mermaid +%%{init: {'theme':'base','themeVariables':{'pie1':'#f9a825','pie2':'#1e88e5','pie3':'#ff355e','pie4':'#d97757','pie5':'#8e24aa','pieOuterStrokeWidth':'0px','pieSectionTextColor':'#fff'}}}%% +pie showData + title Content sources — ticket-sales-agent + "ESCO (occupation & competences)" : 23 + "O*NET (tasks & tools)" : 60 + "Job boards (market evidence)" : 41 + "Anthropic official Claude skills" : 5 + "External AI skill packs (mapped)" : 186 +``` + +| Source | Items | Share | Files | +|---|---|---|---| +| ESCO (occupation & competences) | 23 | 7.3 % | references/profile.md, references/skills.md | +| O*NET (tasks & tools) | 60 | 19.0 % | references/tasks.md, references/tools.md | +| Job boards (market evidence) | 41 | 13.0 % | references/market.md (full report) + "Market evidence" headline sections | +| Wikipedia & AI expert curation | 0 | 0.0 % | glossary, literature, usecases, intake, quality, evals/ | +| Anthropic official Claude skills | 5 | 1.6 % | references/ai-skills.md, section "anthropics/skills" (official Claude Code skills) | +| External AI skill packs (mapped) | 186 | 59.0 % | references/ai-skills.md (per-source attribution inside) | +| Stack Exchange practitioner Q&A (CC-BY-SA) | 0 | 0.0 % | references/practitioner-qa.md (per-entry attribution inside) | + +Licensing: O*NET (USDOL/ETA, CC BY 4.0) · ESCO (© European Union) · +job-ad evidence via official APIs (JSearch/Adzuna) · Wikipedia content +paraphrased with source URLs — never copied · external AI skills are +linked, not copied (Apache-2.0/MIT/source-available, see ai-skills.md). diff --git a/SKILL.md b/SKILL.md new file mode 100644 index 0000000..bba1d0d --- /dev/null +++ b/SKILL.md @@ -0,0 +1,57 @@ +--- +name: ticket-sales-agent +description: "Occupational skill for the role 'ticket sales agent' (also: ticket booking agent, ticket reservation agent, ticket agent). Use when the user asks for typical ticket sales agent work such as: Keep information facilities clean during operation.; Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers.; Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers." +--- + +# Ticket Sales Agent + +Ticket sales agents provide initial service to customers, sell travel tickets and fit the reservation offer to customers' queries and needs. + +## Core workflow + +1. Keep information facilities clean during operation. +2. Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers. +3. Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers. +4. Answer inquiries regarding information, such as schedules, accommodations, procedures, or policies. +5. Assemble and issue required documentation, such as tickets, travel insurance policies, or itineraries. +6. Determine whether space is available on travel dates requested by customers, assigning requested spaces when available. +7. Inform clients of essential travel information, such as travel times, transportation connections, or medical and visa requirements. +8. Maintain computerized inventories of available passenger space and provide information on space reserved or available. + +## How to use this skill + +- Read [references/profile.md](references/profile.md) for the occupation profile and scope. +- Consult [references/tasks.md](references/tasks.md) for the full task and activity inventory. +- Check [references/skills.md](references/skills.md) for essential vs. optional competences. +- Check [references/tools.md](references/tools.md) for the software commonly used in this role. +- See [references/ai-skills.md](references/ai-skills.md) — matched external AI agent skills (per-source attribution). + +## Key competences (essential) + +- assist clients with special needs +- cancellation policies of service providers +- communicate with customers +- handle personal identifiable information +- have computer literacy +- inform customers of activity changes +- keep up to date on local events +- maintain customer service +- process booking +- process payments +- provide tourism related information +- quote prices +- respond to customers' inquiries +- sell tickets +- upsell products + +## Hot technologies + +- Microsoft Access +- Microsoft Outlook +- Microsoft Office software +- Microsoft PowerPoint +- Microsoft Excel +- Microsoft Word + +--- +*Sources: ESCO v1.2.1 (http://data.europa.eu/esco/occupation/bdf2dd9d-6c92-46f4-a8e7-76c12302d3e7), O*NET 30.3 (43-4181.00). See manifest.json for licensing/attribution.* diff --git a/manifest.json b/manifest.json new file mode 100644 index 0000000..f7b26fa --- /dev/null +++ b/manifest.json @@ -0,0 +1,292 @@ +{ + "name": "ticket-sales-agent", + "title": "ticket sales agent", + "version": "0.1.0", + "layer": "core", + "language": "en", + "generated": "2026-07-07", + "ids": { + "esco_uri": "http://data.europa.eu/esco/occupation/bdf2dd9d-6c92-46f4-a8e7-76c12302d3e7", + "esco_code": "4221.3", + "isco_group": "4221", + "onet_soc": "43-4181.00", + "crosswalk_match": "exactMatch" + }, + "sources": [ + { + "name": "ESCO", + "version": "1.2.1", + "url": "https://esco.ec.europa.eu/" + }, + { + "name": "O*NET", + "version": "30.3", + "url": "https://www.onetcenter.org/", + "license": "CC BY 4.0" + } + ], + "attribution": "This package includes information from the O*NET Database (v30.3) by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), CC BY 4.0. skillfactor is not endorsed by USDOL/ETA. ESCO data (v1.2.1) (c) European Union, used per the ESCO download conditions: https://esco.ec.europa.eu/en/use-esco/download", + "counts": { + "tasks": 21, + "dwas": 18, + "skills_essential": 16, + "skills_optional": 6, + "software": 20 + }, + "enrichment_ai_skills": { + "generated": "2026-07-14", + "method": "deterministic mapping (ISCO prefix + title/competence keywords)", + "sources": { + "anthropics/skills": { + "repo": "https://github.com/anthropics/skills", + "commit": "f6656c1", + "license": "Apache-2.0; the document skills (docx/pdf/pptx/xlsx) are source-available \u2014 see the LICENSE.txt in the upstream skill folder", + "skills": 2 + }, + "wshobson/agents": { + "repo": "https://github.com/wshobson/agents", + "commit": "6fd3247", + "license": "MIT (c) Seth Hobson", + "skills": 1 + }, + "rampstackco/claude-skills": { + "repo": "https://github.com/rampstackco/claude-skills", + "commit": "bc6d961", + "license": "MIT", + "skills": 2 + }, + "nexu-io/open-design": { + "repo": "https://github.com/nexu-io/open-design", + "commit": "4b66023", + "license": "Apache-2.0", + "skills": 1 + }, + "mohitagw15856/pm-claude-skills": { + "repo": "https://github.com/mohitagw15856/pm-claude-skills", + "commit": "876fa30", + "license": "MIT", + "skills": 10 + }, + "jeremylongshore/claude-code-plugins-plus-skills": { + "repo": "https://github.com/jeremylongshore/claude-code-plugins-plus-skills", + "commit": "e112938a", + "license": "MIT", + "skills": 7 + }, + "googleworkspace/cli": { + "repo": "https://github.com/googleworkspace/cli", + "commit": "a3768d0", + "license": "Apache-2.0", + "skills": 1 + }, + "aaron-he-zhu/aaron-marketing-skills": { + "repo": "https://github.com/aaron-he-zhu/aaron-marketing-skills", + "commit": "b7b0b9f", + "license": "Apache-2.0", + "skills": 1 + }, + "nexscope-ai/eCommerce-Skills": { + "repo": "https://github.com/nexscope-ai/eCommerce-Skills", + "commit": "56f3288", + "license": "MIT", + "skills": 2 + }, + "jabrena/plinth": { + "repo": "https://github.com/jabrena/plinth", + "commit": "065eae8", + "license": "Apache-2.0", + "skills": 1 + }, + "mukul975/Anthropic-Cybersecurity-Skills": { + "repo": "https://github.com/mukul975/Anthropic-Cybersecurity-Skills", + "commit": "673da1f", + "license": "Apache-2.0", + "skills": 12 + }, + "zxkane/aws-skills": { + "repo": "https://github.com/zxkane/aws-skills", + "commit": "68530c6", + "license": "MIT", + "skills": 2 + }, + "giuseppe-trisciuoglio/developer-kit": { + "repo": "https://github.com/giuseppe-trisciuoglio/developer-kit", + "commit": "306f428", + "license": "MIT", + "skills": 1 + }, + "a5c-ai/babysitter": { + "repo": "https://github.com/a5c-ai/babysitter", + "commit": "44a5d58b", + "license": "MIT", + "skills": 2 + }, + "trailofbits/skills": { + "repo": "https://github.com/trailofbits/skills", + "commit": "cfe5d7b", + "license": "custom (see upstream LICENSE)", + "skills": 2 + }, + "K-Dense-AI/claude-scientific-skills": { + "repo": "https://github.com/K-Dense-AI/claude-scientific-skills", + "commit": "4d97e29", + "license": "MIT", + "skills": 2 + }, + "K-Dense-AI/scientific-agent-skills": { + "repo": "https://github.com/K-Dense-AI/scientific-agent-skills", + "commit": "4d97e29", + "license": "MIT", + "skills": 2 + }, + "davila7/claude-code-templates": { + "repo": "https://github.com/davila7/claude-code-templates", + "commit": "fa79251", + "license": "MIT", + "skills": 5 + }, + "affaan-m/everything-claude-code": { + "repo": "https://github.com/affaan-m/everything-claude-code", + "commit": "ed38744", + "license": "MIT", + "skills": 2 + }, + "hypnguyen1209/offensive-claude": { + "repo": "https://github.com/hypnguyen1209/offensive-claude", + "commit": "4d62be7", + "license": "MIT", + "skills": 1 + }, + "infrasity-labs/dev-gtm-claude-skills": { + "repo": "https://github.com/infrasity-labs/dev-gtm-claude-skills", + "commit": "02cfefb", + "license": "MIT", + "skills": 1 + }, + "jezweb/claude-skills": { + "repo": "https://github.com/jezweb/claude-skills", + "commit": "e875a6b", + "license": "MIT", + "skills": 1 + }, + "microsoft/power-platform-skills": { + "repo": "https://github.com/microsoft/power-platform-skills", + "commit": "0d7ed9a", + "license": "MIT", + "skills": 1 + }, + "ljagiello/ctf-skills": { + "repo": "https://github.com/ljagiello/ctf-skills", + "commit": "d19f35f", + "license": "MIT", + "skills": 1 + }, + "foryourhealth111-pixel/Vibe-Skills": { + "repo": "https://github.com/foryourhealth111-pixel/Vibe-Skills", + "commit": "34429a8", + "license": "Apache-2.0", + "skills": 1 + }, + "brycewang-stanford/Auto-Empirical-Research-Skills": { + "repo": "https://github.com/brycewang-stanford/Auto-Empirical-Research-Skills", + "commit": "85bf545", + "license": "CC-BY-4.0", + "skills": 1 + }, + "wanshuiyin/Auto-claude-code-research-in-sleep": { + "repo": "https://github.com/wanshuiyin/Auto-claude-code-research-in-sleep", + "commit": "eb5c9d7", + "license": "MIT", + "skills": 1 + }, + "ruvnet/claude-code-flow": { + "repo": "https://github.com/ruvnet/claude-code-flow", + "commit": "73914bd", + "license": "MIT", + "skills": 2 + }, + "ruvnet/ruflo": { + "repo": "https://github.com/ruvnet/ruflo", + "commit": "73914bd", + "license": "MIT", + "skills": 2 + }, + "Devin-AXIS/iPolloWork": { + "repo": "https://github.com/Devin-AXIS/iPolloWork", + "commit": "5107542", + "license": "custom (see upstream LICENSE)", + "skills": 1 + }, + "gooseworks-ai/goose-skills": { + "repo": "https://github.com/gooseworks-ai/goose-skills", + "commit": "94ec916", + "license": "no explicit license \u2014 referenced by link only", + "skills": 2 + }, + "rockscy/solo-skills": { + "repo": "https://github.com/rockscy/solo-skills", + "commit": "80ec4cf", + "license": "MIT", + "skills": 1 + }, + "basicmachines-co/basic-memory": { + "repo": "https://github.com/basicmachines-co/basic-memory", + "commit": "53da71c", + "license": "custom (see upstream LICENSE)", + "skills": 2 + }, + "glacierphonk/naming": { + "repo": "https://github.com/glacierphonk/naming", + "commit": "e7af8a5", + "license": "MIT", + "skills": 1 + }, + "davepoon/buildwithclaude": { + "repo": "https://github.com/davepoon/buildwithclaude", + "commit": "3c94e0c", + "license": "MIT", + "skills": 1 + }, + "snyk/agent-scan": { + "repo": "https://github.com/snyk/agent-scan", + "commit": "f3a4621", + "license": "Apache-2.0", + "skills": 1 + }, + "ThinkInAIXYZ/deepchat": { + "repo": "https://github.com/ThinkInAIXYZ/deepchat", + "commit": "f275c92", + "license": "Apache-2.0", + "skills": 1 + } + }, + "total_skills": 80, + "tiers": { + "core": 32, + "adjacent": 48 + } + }, + "provenance": { + "items": { + "esco": 23, + "onet": 60, + "jobads": 41, + "wiki_ai": 0, + "anthropic": 5, + "ai_skills": 186, + "stackx": 0 + }, + "share_percent": { + "esco": 7.3, + "onet": 19.0, + "jobads": 13.0, + "wiki_ai": 0.0, + "anthropic": 1.6, + "ai_skills": 59.0, + "stackx": 0.0 + }, + "method": "content items per source category" + }, + "collar": "white", + "computer_work": true +} \ No newline at end of file diff --git a/references/ai-skills.md b/references/ai-skills.md new file mode 100644 index 0000000..251bc9e --- /dev/null +++ b/references/ai-skills.md @@ -0,0 +1,394 @@ +# External AI agent skills — ticket-sales-agent + +Proven, publicly available AI agent skills mapped to this occupation. +Nothing is copied from the sources: every entry is a name, a one-line +summary and a link to the upstream skill package. Each section names +its source repository, commit, license and retrieval date. + +**Tiers:** `core` = the skill directly exercises a top market hard +skill, tool or method (from gated job-ad evidence) or an essential +ESCO competence of this occupation; `adjacent` = +plausibly useful, secondary. Entries are capped at 12 per source +and 80 in total per occupation (core first, +strongest matches survive); everything beyond the caps is excluded +and logged in the pipeline audit trail, not in this package. + +_Matched deterministically (ISCO group + title/competence keywords, +tiered against market evidence + ESCO essentials) by +`pipeline/p5_enrich_ai_skills.py` on 2026-07-14._ + +## Source: anthropics/skills + +- Repository: [https://github.com/anthropics/skills](https://github.com/anthropics/skills) (commit `f6656c1`, retrieved 2026-07-14) +- License: Apache-2.0; the document skills (docx/pdf/pptx/xlsx) are source-available — see the LICENSE.txt in the upstream skill folder + +| Skill | Tier | What it adds | Upstream | +|---|---|---|---| +| `docx` | adjacent | Use this skill whenever the user wants to create, read, edit, or manipulate Word documents (.docx files) or Word templates (.dotx files). Triggers include: any mention of 'Word doc', 'word document', '.docx', '.dotx', or requests to … | [source](https://github.com/anthropics/skills/tree/main/skills/docx) | +| `pdf` | adjacent | Use this skill whenever the user wants to do anything with PDF files. This includes reading or extracting text/tables from PDFs, combining or merging multiple PDFs into one, splitting PDFs apart, rotating pages, adding watermarks, creating … | [source](https://github.com/anthropics/skills/tree/main/skills/pdf) | + +## Source: wshobson/agents + +- Repository: [https://github.com/wshobson/agents](https://github.com/wshobson/agents) (commit `6fd3247`, retrieved 2026-07-14) +- License: MIT (c) Seth Hobson + +| Skill | Tier | What it adds | Upstream | +|---|---|---|---| +| `file-conversion` | adjacent | Convert files between formats — PDF to Word, HEIC to JPG, MP4 to MP3, CSV to JSON, EPUB to MOBI, and 999 total routes across images, video, audio, documents, data, fonts, ebooks, and archives. Free via changethisfile.com, no API key or … | [source](https://github.com/wshobson/agents/tree/main/plugins/file-conversion/skills/file-conversion) | + +## Source: a5c-ai/babysitter + +- Repository: [https://github.com/a5c-ai/babysitter](https://github.com/a5c-ai/babysitter) (commit `44a5d58b`, retrieved 2026-07-14) +- License: MIT + +| Skill | Tier | What it adds | Upstream | +|---|---|---|---| +| `Stakeholder Communication` | core | Generate stakeholder-specific communications and presentations for product updates | [source](https://github.com/a5c-ai/babysitter/tree/44a5d58b/library/specializations/product-management/skills/stakeholder-comms) | +| `policy-communication` | core | Translate research findings into accessible policy briefs, presentations, and stakeholder communications | [source](https://github.com/a5c-ai/babysitter/tree/44a5d58b/library/specializations/domains/social-sciences-humanities/social-sciences/skills/policy-communication) | + +## Source: aaron-he-zhu/aaron-marketing-skills + +- Repository: [https://github.com/aaron-he-zhu/aaron-marketing-skills](https://github.com/aaron-he-zhu/aaron-marketing-skills) (commit `b7b0b9f`, retrieved 2026-07-14) +- License: Apache-2.0 + +| Skill | Tier | What it adds | Upstream | +|---|---|---|---| +| `sales-enablement-kit` | core | Use when the user asks to "build battle cards", "prep the sales team for launch", or "write the internal launch FAQ"; produces the internal enablement kit for a sales-led launch — battle cards vs each named alternative (where we win / … | [source](https://github.com/aaron-he-zhu/aaron-marketing-skills/tree/b7b0b9f/launch/assemble/sales-enablement-kit) | + +## Source: affaan-m/everything-claude-code + +- Repository: [https://github.com/affaan-m/everything-claude-code](https://github.com/affaan-m/everything-claude-code) (commit `ed38744`, retrieved 2026-07-14) +- License: MIT + +| Skill | Tier | What it adds | Upstream | +|---|---|---|---| +| `unified-notifications-ops` | core | Operate notifications as one ECC-native workflow across GitHub, Linear, desktop alerts, hooks, and connected communication surfaces. Use when the real problem is alert routing, deduplication, escalation, or inbox collapse. | [source](https://github.com/affaan-m/everything-claude-code/tree/ed38744/skills/unified-notifications-ops) | +| `autonomous-agent-harness` | adjacent | Transform Claude Code into a fully autonomous agent system with persistent memory, scheduled operations, computer use, and task queuing. Replaces standalone agent frameworks (Hermes, AutoGPT) by leveraging Claude Code's native crons, … | [source](https://github.com/affaan-m/everything-claude-code/tree/ed38744/skills/autonomous-agent-harness) | + +## Source: basicmachines-co/basic-memory + +- Repository: [https://github.com/basicmachines-co/basic-memory](https://github.com/basicmachines-co/basic-memory) (commit `53da71c`, retrieved 2026-07-14) +- License: custom (see upstream LICENSE) + +| Skill | Tier | What it adds | Upstream | +|---|---|---|---| +| `memory-onboarding` | adjacent | Guide someone new to Basic Memory through designing and building a complete personal knowledge system — interview them about what they want to track, propose a structure, build it with schemas and instruction notes, teach them to use it, … | [source](https://github.com/basicmachines-co/basic-memory/tree/53da71c/skills/memory-onboarding) | +| `memory-tasks` | adjacent | Task management via Basic Memory schemas: create, track, and resume structured tasks that survive context compaction. Uses BM's schema system for uniform notes queryable through the knowledge graph. | [source](https://github.com/basicmachines-co/basic-memory/tree/53da71c/skills/memory-tasks) | + +## Source: brycewang-stanford/Auto-Empirical-Research-Skills + +- Repository: [https://github.com/brycewang-stanford/Auto-Empirical-Research-Skills](https://github.com/brycewang-stanford/Auto-Empirical-Research-Skills) (commit `85bf545`, retrieved 2026-07-14) +- License: CC-BY-4.0 + +| Skill | Tier | What it adds | Upstream | +|---|---|---|---| +| `system-profile` | adjacent | Profile a target (script, process, GPU, memory, interconnect) using external tools and code instrumentation. Produces structured performance reports with actionable recommendations. Use when user says "profile", "benchmark", "bottleneck", … | [source](https://github.com/brycewang-stanford/Auto-Empirical-Research-Skills/tree/85bf545/skills/42-wanshuiyin-ARIS/skills/system-profile) | + +## Source: davepoon/buildwithclaude + +- Repository: [https://github.com/davepoon/buildwithclaude](https://github.com/davepoon/buildwithclaude) (commit `3c94e0c`, retrieved 2026-07-14) +- License: MIT + +| Skill | Tier | What it adds | Upstream | +|---|---|---|---| +| `pdf` | adjacent | Comprehensive PDF manipulation toolkit for extracting text and tables, creating new PDFs, merging/splitting documents, and handling forms. When Claude needs to fill in a PDF form or programmatically process, generate, or analyze PDF … | [source](https://github.com/davepoon/buildwithclaude/tree/3c94e0c/plugins/all-skills/skills/pdf) | + +## Source: davila7/claude-code-templates + +- Repository: [https://github.com/davila7/claude-code-templates](https://github.com/davila7/claude-code-templates) (commit `fa79251`, retrieved 2026-07-14) +- License: MIT + +| Skill | Tier | What it adds | Upstream | +|---|---|---|---| +| `latex-posters` | core | Create professional research posters in LaTeX using beamerposter, tikzposter, or baposter. Support for conference presentations, academic posters, and scientific communication. Includes layout design, color schemes, multi-column formats, … | [source](https://github.com/davila7/claude-code-templates/tree/fa79251/cli-tool/components/skills/scientific/latex-posters) | +| `get-available-resources` | adjacent | This skill should be used at the start of any computationally intensive scientific task to detect and report available system resources (CPU cores, GPUs, memory, disk space). It creates a JSON file with resource information and strategic … | [source](https://github.com/davila7/claude-code-templates/tree/fa79251/cli-tool/components/skills/scientific/get-available-resources) | +| `it-operations` | adjacent | Manages IT infrastructure, monitoring, incident response, and service reliability. Provides frameworks for ITIL service management, observability strategies, automation, backup/recovery, capacity planning, and operational excellence … | [source](https://github.com/davila7/claude-code-templates/tree/fa79251/cli-tool/components/skills/development/it-operations) | +| `agent-memory-mcp` | adjacent | A hybrid memory system that provides persistent, searchable knowledge management for AI agents (Architecture, Patterns, Decisions). | [source](https://github.com/davila7/claude-code-templates/tree/fa79251/cli-tool/components/skills/ai-research/agent-memory-mcp) | +| `railway-metrics` | adjacent | Query resource usage metrics for Railway services. Use when user asks about resource usage, CPU, memory, network, disk, or service performance like "how much memory is my service using" or "is my service slow". | [source](https://github.com/davila7/claude-code-templates/tree/fa79251/cli-tool/components/skills/railway/metrics) | + +## Source: Devin-AXIS/iPolloWork + +- Repository: [https://github.com/Devin-AXIS/iPolloWork](https://github.com/Devin-AXIS/iPolloWork) (commit `5107542`, retrieved 2026-07-14) +- License: custom (see upstream LICENSE) + +| Skill | Tier | What it adds | Upstream | +|---|---|---|---| +| `acme-research` | adjacent | Search and summarize material from the Acme research service. | [source](https://github.com/Devin-AXIS/iPolloWork/tree/5107542/examples/plugin-packages/acme-research/.opencode/skills/acme-research) | + +## Source: foryourhealth111-pixel/Vibe-Skills + +- Repository: [https://github.com/foryourhealth111-pixel/Vibe-Skills](https://github.com/foryourhealth111-pixel/Vibe-Skills) (commit `34429a8`, retrieved 2026-07-14) +- License: Apache-2.0 + +| Skill | Tier | What it adds | Upstream | +|---|---|---|---| +| `get-available-resources` | adjacent | This skill should be used at the start of any computationally intensive scientific task to detect and report available system resources (CPU cores, GPUs, memory, disk space). It creates a JSON file with resource information and strategic … | [source](https://github.com/foryourhealth111-pixel/Vibe-Skills/tree/34429a8/bundled/skills/get-available-resources) | + +## Source: giuseppe-trisciuoglio/developer-kit + +- Repository: [https://github.com/giuseppe-trisciuoglio/developer-kit](https://github.com/giuseppe-trisciuoglio/developer-kit) (commit `306f428`, retrieved 2026-07-14) +- License: MIT + +| Skill | Tier | What it adds | Upstream | +|---|---|---|---| +| `memory-md-management` | core | Provides comprehensive memory file management capabilities including auditing, quality assessment, and targeted improvements for files such as CLAUDE.md. Use when user asks to check, audit, update, improve, fix, maintain, or validate … | [source](https://github.com/giuseppe-trisciuoglio/developer-kit/tree/306f428/plugins/developer-kit-core/skills/memory-md-management) | + +## Source: glacierphonk/naming + +- Repository: [https://github.com/glacierphonk/naming](https://github.com/glacierphonk/naming) (commit `e7af8a5`, retrieved 2026-07-14) +- License: MIT + +| Skill | Tier | What it adds | Upstream | +|---|---|---|---| +| `naming` | adjacent | Name products, SaaS, brands, open source projects, bots, and apps. Use when the user needs to name something, find a brand name, or pick a product name. Metaphor-driven process that produces memorable, meaningful names and avoids AI slop. | [source](https://github.com/glacierphonk/naming/tree/e7af8a5) | + +## Source: googleworkspace/cli + +- Repository: [https://github.com/googleworkspace/cli](https://github.com/googleworkspace/cli) (commit `a3768d0`, retrieved 2026-07-14) +- License: Apache-2.0 + +| Skill | Tier | What it adds | Upstream | +|---|---|---|---| +| `recipe-log-deal-update` | core | Append a deal status update to a Google Sheets sales tracking spreadsheet. | [source](https://github.com/googleworkspace/cli/tree/a3768d0/skills/recipe-log-deal-update) | + +## Source: gooseworks-ai/goose-skills + +- Repository: [https://github.com/gooseworks-ai/goose-skills](https://github.com/gooseworks-ai/goose-skills) (commit `94ec916`, retrieved 2026-07-14) +- License: no explicit license — referenced by link only + +| Skill | Tier | What it adds | Upstream | +|---|---|---|---| +| `ad-angle-miner` | adjacent | Mine the highest-converting ad angles from customer reviews, Reddit complaints, support tickets, and competitor ads. Extracts actual pain language, competitor weaknesses, and outcome phrases that real buyers use. Outputs a ranked angle … | [source](https://github.com/gooseworks-ai/goose-skills/tree/94ec916/skills/ads/composites/ad-angle-miner) | +| `customer-story-builder` | adjacent | Take raw customer inputs — interview transcripts, survey responses, Slack quotes, support tickets, review excerpts — and generate a structured case study draft with problem/solution/result narrative, pull-quotes, metric callouts, and … | [source](https://github.com/gooseworks-ai/goose-skills/tree/94ec916/skills/content/composites/customer-story-builder) | + +## Source: hypnguyen1209/offensive-claude + +- Repository: [https://github.com/hypnguyen1209/offensive-claude](https://github.com/hypnguyen1209/offensive-claude) (commit `4d62be7`, retrieved 2026-07-14) +- License: MIT + +| Skill | Tier | What it adds | Upstream | +|---|---|---|---| +| `vulnerability-analysis` | core | Use when auditing source code for vulnerabilities — drive CodeQL/Semgrep/Joern to taint untrusted data source-to-sink across injection, memory safety, deserialization/prototype-pollution, secrets/crypto/authz/race, and supply-chain risks | [source](https://github.com/hypnguyen1209/offensive-claude/tree/4d62be7/skills/vulnerability-analysis) | + +## Source: infrasity-labs/dev-gtm-claude-skills + +- Repository: [https://github.com/infrasity-labs/dev-gtm-claude-skills](https://github.com/infrasity-labs/dev-gtm-claude-skills) (commit `02cfefb`, retrieved 2026-07-14) +- License: MIT + +| Skill | Tier | What it adds | Upstream | +|---|---|---|---| +| `customer-research` | adjacent | When the user wants to conduct, analyze, or synthesize customer research. Use when the user mentions "customer research," "ICP research," "talk to customers," "analyze transcripts," "customer interviews," "survey analysis," "support ticket … | [source](https://github.com/infrasity-labs/dev-gtm-claude-skills/tree/02cfefb/.claude/skills/customer-research) | + +## Source: jabrena/plinth + +- Repository: [https://github.com/jabrena/plinth](https://github.com/jabrena/plinth) (commit `065eae8`, retrieved 2026-07-14) +- License: Apache-2.0 + +| Skill | Tier | What it adds | Upstream | +|---|---|---|---| +| `804-regulations-eu-nis2` | core | Use when reviewing, designing, or modifying Java enterprise systems that may support essential or important entities, critical-sector services, managed service providers, supply-chain dependencies, or cybersecurity incident escalation … | [source](https://github.com/jabrena/plinth/tree/065eae8/skills/804-regulations-eu-nis2) | + +## Source: jeremylongshore/claude-code-plugins-plus-skills + +- Repository: [https://github.com/jeremylongshore/claude-code-plugins-plus-skills](https://github.com/jeremylongshore/claude-code-plugins-plus-skills) (commit `e112938a`, retrieved 2026-07-14) +- License: MIT + +| Skill | Tier | What it adds | Upstream | +|---|---|---|---| +| `form-deck` | core | Use when asked to design a pitch deck, presentation, or slide set. Examples: "design a pitch deck", "create a sales deck", "make a conference presentation", "build an investor deck", "help me present this to the board", "create slides for … | [source](https://github.com/jeremylongshore/claude-code-plugins-plus-skills/tree/e112938a/plugins/ai-agency/tonone/skills/form-deck) | +| `instantly-debug-bundle` | core | Collect Instantly.ai debug evidence for support tickets and troubleshooting. Use when encountering persistent issues, preparing support tickets, or auditing campaign/account state. Trigger with phrases like "instantly debug", "instantly … | [source](https://github.com/jeremylongshore/claude-code-plugins-plus-skills/tree/e112938a/plugins/saas-packs/instantly-pack/skills/instantly-debug-bundle) | +| `customerio-debug-bundle` | adjacent | Collect Customer.io debug evidence for support tickets. Use when creating support requests, investigating delivery failures, or documenting integration issues. Trigger: "customer.io debug", "customer.io support ticket", "collect … | [source](https://github.com/jeremylongshore/claude-code-plugins-plus-skills/tree/e112938a/plugins/saas-packs/customerio-pack/skills/customerio-debug-bundle) | +| `deepgram-debug-bundle` | adjacent | Collect Deepgram debug evidence for support and troubleshooting. Use when preparing support tickets, investigating issues, or collecting diagnostic information for Deepgram problems. Trigger: "deepgram debug", "deepgram support ticket", … | [source](https://github.com/jeremylongshore/claude-code-plugins-plus-skills/tree/e112938a/plugins/saas-packs/deepgram-pack/skills/deepgram-debug-bundle) | +| `stackblitz-rate-limits` | adjacent | WebContainer resource limits: memory, CPU, file system size, process count. Use when working with WebContainers or StackBlitz SDK. Trigger: "webcontainer limits". | [source](https://github.com/jeremylongshore/claude-code-plugins-plus-skills/tree/e112938a/plugins/saas-packs/stackblitz-pack/skills/stackblitz-rate-limits) | +| `clickhouse-debug-bundle` | adjacent | Collect ClickHouse diagnostic data \u2014 system tables, query logs,\ \ merge status,\nand server metrics for support tickets and troubleshooting.\nUse\ \ when investigating persistent issues, preparing debug artifacts,\nor collecting\ \ … | [source](https://github.com/jeremylongshore/claude-code-plugins-plus-skills/tree/e112938a/plugins/saas-packs/clickhouse-pack/skills/clickhouse-debug-bundle) | +| `granola-debug-bundle` | adjacent | Create diagnostic bundles for Granola support requests. Use when preparing support tickets, collecting system/audio/network info, or diagnosing complex issues that require Granola support team assistance. Trigger: "granola debug", "granola … | [source](https://github.com/jeremylongshore/claude-code-plugins-plus-skills/tree/e112938a/plugins/saas-packs/granola-pack/skills/granola-debug-bundle) | + +## Source: jezweb/claude-skills + +- Repository: [https://github.com/jezweb/claude-skills](https://github.com/jezweb/claude-skills) (commit `e875a6b`, retrieved 2026-07-14) +- License: MIT + +| Skill | Tier | What it adds | Upstream | +|---|---|---|---| +| `proposal-writer` | adjacent | Write a client proposal, quote, scope of work, or engagement letter for a service business. Covers project understanding, scope, timeline, pricing presentation, and terms. Use whenever the user asks for a proposal, quote, project proposal, … | [source](https://github.com/jezweb/claude-skills/tree/e875a6b/plugins/writing/skills/proposal-writer) | + +## Source: K-Dense-AI/claude-scientific-skills + +- Repository: [https://github.com/K-Dense-AI/claude-scientific-skills](https://github.com/K-Dense-AI/claude-scientific-skills) (commit `4d97e29`, retrieved 2026-07-14) +- License: MIT + +| Skill | Tier | What it adds | Upstream | +|---|---|---|---| +| `latex-posters` | core | Create professional research posters in LaTeX using beamerposter, tikzposter, or baposter. Support for conference presentations, academic posters, and scientific communication. Includes layout design, color schemes, multi-column formats, … | [source](https://github.com/K-Dense-AI/claude-scientific-skills/tree/4d97e29/skills/latex-posters) | +| `get-available-resources` | adjacent | This skill should be used at the start of any computationally intensive scientific task to detect and report available system resources (CPU cores, GPUs, memory, disk space). It creates a JSON file with resource information and strategic … | [source](https://github.com/K-Dense-AI/claude-scientific-skills/tree/4d97e29/skills/get-available-resources) | + +## Source: K-Dense-AI/scientific-agent-skills + +- Repository: [https://github.com/K-Dense-AI/scientific-agent-skills](https://github.com/K-Dense-AI/scientific-agent-skills) (commit `4d97e29`, retrieved 2026-07-14) +- License: MIT + +| Skill | Tier | What it adds | Upstream | +|---|---|---|---| +| `latex-posters` | core | Create professional research posters in LaTeX using beamerposter, tikzposter, or baposter. Support for conference presentations, academic posters, and scientific communication. Includes layout design, color schemes, multi-column formats, … | [source](https://github.com/K-Dense-AI/scientific-agent-skills/tree/4d97e29/skills/latex-posters) | +| `get-available-resources` | adjacent | This skill should be used at the start of any computationally intensive scientific task to detect and report available system resources (CPU cores, GPUs, memory, disk space). It creates a JSON file with resource information and strategic … | [source](https://github.com/K-Dense-AI/scientific-agent-skills/tree/4d97e29/skills/get-available-resources) | + +## Source: ljagiello/ctf-skills + +- Repository: [https://github.com/ljagiello/ctf-skills](https://github.com/ljagiello/ctf-skills) (commit `d19f35f`, retrieved 2026-07-14) +- License: MIT + +| Skill | Tier | What it adds | Upstream | +|---|---|---|---| +| `ctf-pwn` | adjacent | Provides binary exploitation techniques for CTF challenges. Use when you already have a vulnerable native target or service and need to turn memory corruption or low-level primitives into code execution or privilege escalation, such as … | [source](https://github.com/ljagiello/ctf-skills/tree/d19f35f/ctf-pwn) | + +## Source: microsoft/power-platform-skills + +- Repository: [https://github.com/microsoft/power-platform-skills](https://github.com/microsoft/power-platform-skills) (commit `0d7ed9a`, retrieved 2026-07-14) +- License: MIT + +| Skill | Tier | What it adds | Upstream | +|---|---|---|---| +| `add-ai-webapi` | adjacent | Integrates Power Pages generative-AI summarization APIs (PREVIEW) into a Single Page Application (SPA) site — the Search Summary API and the Data Summarization API — on any record-detail or list page. Generates per-target service code … | [source](https://github.com/microsoft/power-platform-skills/tree/0d7ed9a/plugins/power-pages/skills/add-ai-webapi) | + +## Source: mohitagw15856/pm-claude-skills + +- Repository: [https://github.com/mohitagw15856/pm-claude-skills](https://github.com/mohitagw15856/pm-claude-skills) (commit `876fa30`, retrieved 2026-07-14) +- License: MIT + +| Skill | Tier | What it adds | Upstream | +|---|---|---|---| +| `multi-source-signal-synthesiser` | core | Synthesises user signals from multiple research sources into a unified, weighted insight brief. Use when you have data from interviews, support tickets, NPS verbatims, app reviews, or sales calls and need to reconcile contradictions, … | [source](https://github.com/mohitagw15856/pm-claude-skills/tree/876fa30/plugins/pm-advanced/skills/multi-source-signal-synthesiser) | +| `slide-deck` | core | Build a real, editable PowerPoint (.pptx) deck from an outline or brief. Use when asked to make a slide deck, a PowerPoint, a pitch/board/sales deck as an actual file, or to turn a doc/notes into slides. Produces an actual .pptx via a … | [source](https://github.com/mohitagw15856/pm-claude-skills/tree/876fa30/plugins/pm-documents/skills/slide-deck) | +| `win-loss-analysis` | core | Analyze why deals are won and lost and turn it into an action plan. Use when asked to run a win/loss analysis, review closed-won and closed-lost deals, understand why the team is losing to a competitor, or summarize sales feedback into … | [source](https://github.com/mohitagw15856/pm-claude-skills/tree/876fa30/plugins/pm-pmm/skills/win-loss-analysis) | +| `lifecycle-crm-plan` | core | Design lifecycle marketing / CRM journeys across the customer lifecycle. Use when asked to plan onboarding emails, lifecycle/CRM campaigns, drip sequences, re-engagement or winback flows, or a messaging calendar. Produces a lifecycle plan … | [source](https://github.com/mohitagw15856/pm-claude-skills/tree/876fa30/plugins/pm-growth/skills/lifecycle-crm-plan) | +| `roadmap-presentation` | core | Create structured roadmap presentations calibrated to any audience. Use when asked to build a product roadmap, present roadmap to leadership, create a roadmap slide, or communicate quarterly plans to execs, teams, or customers. Produces an … | [source](https://github.com/mohitagw15856/pm-claude-skills/tree/876fa30/plugins/pm-planning/skills/roadmap-presentation) | +| `kyc-escalation` | adjacent | Write an internal KYC/AML escalation memo: a factual time-stamped trigger description, customer-profile vs activity mismatch analysis, red-flag taxonomy mapping, outstanding information, and a recommendation with rationale. Use when asked … | [source](https://github.com/mohitagw15856/pm-claude-skills/tree/876fa30/plugins/pm-banking/skills/kyc-escalation) | +| `oncall-runbook` | adjacent | Write an on-call runbook for a service — covering alert definitions, escalation paths, common incident responses, and on-call handoff procedures. Use when asked to write an on-call guide, create alert runbooks, document escalation … | [source](https://github.com/mohitagw15856/pm-claude-skills/tree/876fa30/plugins/pm-engineering/skills/oncall-runbook) | +| `voice-of-customer-program` | adjacent | Stand up a Voice of Customer (VoC) program that turns feedback into action. Use when asked to build a VoC program, design a customer feedback loop, consolidate feedback sources, or set up a closed-loop feedback process. Produces a VoC … | [source](https://github.com/mohitagw15856/pm-claude-skills/tree/876fa30/plugins/pm-pmm/skills/voice-of-customer-program) | +| `apology-letter` | adjacent | Write a sincere, effective apology to a customer, group, or the public. Use when asked to write an apology, say sorry to a customer or community, make amends after a mistake, or respond to a complaint with an apology. Produces a genuine … | [source](https://github.com/mohitagw15856/pm-claude-skills/tree/876fa30/plugins/pm-crisis/skills/apology-letter) | +| `complaint-letter` | adjacent | Write a firm, effective complaint letter that gets a resolution. Use when asked to write a complaint letter, complain to a company about a product/service, escalate poor service, or demand a refund/replacement. Produces a structured … | [source](https://github.com/mohitagw15856/pm-claude-skills/tree/876fa30/plugins/pm-lifeadmin/skills/complaint-letter) | + +## Source: mukul975/Anthropic-Cybersecurity-Skills + +- Repository: [https://github.com/mukul975/Anthropic-Cybersecurity-Skills](https://github.com/mukul975/Anthropic-Cybersecurity-Skills) (commit `673da1f`, retrieved 2026-07-14) +- License: Apache-2.0 + +| Skill | Tier | What it adds | Upstream | +|---|---|---|---| +| `auditing-kubernetes-cluster-rbac` | core | Auditing Kubernetes cluster RBAC configurations to identify overly permissive roles, wildcard permissions, dangerous ClusterRoleBindings, service account abuse, and privilege escalation paths using kubectl, rbac-tool, KubiScan, and … | [source](https://github.com/mukul975/Anthropic-Cybersecurity-Skills/tree/673da1f/skills/auditing-kubernetes-cluster-rbac) | +| `auditing-kubernetes-rbac-privilege-escalation` | core | Find over-permissive RBAC roles and service-account token abuse paths in Kubernetes using kubectl auth can-i, rbac-police, kubectl-who-can, and rakkess during authorized cluster security reviews. | [source](https://github.com/mukul975/Anthropic-Cybersecurity-Skills/tree/673da1f/skills/auditing-kubernetes-rbac-privilege-escalation) | +| `implementing-ticketing-system-for-incidents` | core | Implements an integrated incident ticketing system connecting SIEM alerts to ServiceNow, Jira, or TheHive for structured incident tracking, SLA management, escalation workflows, and compliance documentation. Use when SOC teams need … | [source](https://github.com/mukul975/Anthropic-Cybersecurity-Skills/tree/673da1f/skills/implementing-ticketing-system-for-incidents) | +| `performing-gcp-penetration-testing-with-gcpbucketbrute` | core | Perform GCP security testing using GCPBucketBrute for storage bucket enumeration, gcloud IAM privilege escalation path analysis, and service account permission auditing | [source](https://github.com/mukul975/Anthropic-Cybersecurity-Skills/tree/673da1f/skills/performing-gcp-penetration-testing-with-gcpbucketbrute) | +| `building-malware-incident-communication-template` | core | Build structured communication templates for malware incidents including stakeholder notifications, executive briefings, technical advisories, and regulatory disclosures with severity-based escalation procedures. | [source](https://github.com/mukul975/Anthropic-Cybersecurity-Skills/tree/673da1f/skills/building-malware-incident-communication-template) | +| `performing-thick-client-application-penetration-test` | core | Conduct a thick client application penetration test to identify insecure local storage, hardcoded credentials, DLL hijacking, memory manipulation, and insecure API communication in desktop applications using dnSpy, Procmon, and Burp Suite. | [source](https://github.com/mukul975/Anthropic-Cybersecurity-Skills/tree/673da1f/skills/performing-thick-client-application-penetration-test) | +| `reverse-engineering-android-malware-with-jadx` | core | Reverse engineers malicious Android APK files using JADX decompiler to analyze Java/Kotlin source code, identify malicious functionality including data theft, C2 communication, privilege escalation, and overlay attacks. Examines manifest … | [source](https://github.com/mukul975/Anthropic-Cybersecurity-Skills/tree/673da1f/skills/reverse-engineering-android-malware-with-jadx) | +| `analyzing-linux-audit-logs-for-intrusion` | adjacent | Uses the Linux Audit framework (auditd) with ausearch and aureport utilities to detect intrusion attempts, unauthorized access, privilege escalation, and suspicious system activity. Covers audit rule configuration, log querying, timeline … | [source](https://github.com/mukul975/Anthropic-Cybersecurity-Skills/tree/673da1f/skills/analyzing-linux-audit-logs-for-intrusion) | +| `detecting-rootkit-activity` | adjacent | Detects rootkit presence on compromised systems by identifying hidden processes, hooked system calls, modified kernel structures, hidden files, and covert network connections using memory forensics, cross-view detection, and integrity … | [source](https://github.com/mukul975/Anthropic-Cybersecurity-Skills/tree/673da1f/skills/detecting-rootkit-activity) | +| `detecting-azure-service-principal-abuse` | adjacent | Detect and investigate Azure service principal abuse including privilege escalation, credential compromise, admin consent bypass, and unauthorized enumeration in Microsoft Entra ID environments. | [source](https://github.com/mukul975/Anthropic-Cybersecurity-Skills/tree/673da1f/skills/detecting-azure-service-principal-abuse) | +| `detecting-privilege-escalation-attempts` | adjacent | Detect privilege escalation attempts including token manipulation, UAC bypass, unquoted service paths, kernel exploits, and sudo/doas abuse across Windows and Linux. | [source](https://github.com/mukul975/Anthropic-Cybersecurity-Skills/tree/673da1f/skills/detecting-privilege-escalation-attempts) | +| `detecting-service-account-abuse` | adjacent | Detect abuse of service accounts through anomalous interactive logons, privilege escalation, lateral movement, and unauthorized access patterns. | [source](https://github.com/mukul975/Anthropic-Cybersecurity-Skills/tree/673da1f/skills/detecting-service-account-abuse) | + +## Source: nexscope-ai/eCommerce-Skills + +- Repository: [https://github.com/nexscope-ai/eCommerce-Skills](https://github.com/nexscope-ai/eCommerce-Skills) (commit `56f3288`, retrieved 2026-07-14) +- License: MIT + +| Skill | Tier | What it adds | Upstream | +|---|---|---|---| +| `tiktok-shop-customer-service` | core | Customer service on TikTok Shop — response time, dispute resolution, auto-replies, buyer satisfaction | [source](https://github.com/nexscope-ai/eCommerce-Skills/tree/56f3288/tiktok-shop-customer-service) | +| `product-review-analysis` | adjacent | Product review analysis and customer feedback intelligence. Pain point identification, praise pattern analysis, feature request extraction, sentiment analysis, and product improvement insights. Use when the user asks about review analysis, … | [source](https://github.com/nexscope-ai/eCommerce-Skills/tree/56f3288/product-review-analysis) | + +## Source: nexu-io/open-design + +- Repository: [https://github.com/nexu-io/open-design](https://github.com/nexu-io/open-design) (commit `4b66023`, retrieved 2026-07-14) +- License: Apache-2.0 + +| Skill | Tier | What it adds | Upstream | +|---|---|---|---| +| `slides` | core | Create and edit .pptx presentation decks with PptxGenJS. Useful for sales decks, kickoff briefs, and design-system showcases. | [source](https://github.com/nexu-io/open-design/tree/4b66023/skills/slides) | + +## Source: rampstackco/claude-skills + +- Repository: [https://github.com/rampstackco/claude-skills](https://github.com/rampstackco/claude-skills) (commit `bc6d961`, retrieved 2026-07-14) +- License: MIT + +| Skill | Tier | What it adds | Upstream | +|---|---|---|---| +| `discovery-research-synthesis` | core | Turning research artifacts into actionable PM insight. Customer interviews, user research notes, support ticket reviews, sales call transcripts, survey data, in-app feedback, all synthesized into the decisions they are meant to inform. The … | [source](https://github.com/rampstackco/claude-skills/tree/bc6d961/skills/discovery-research-synthesis) | +| `user-feedback-aggregation` | core | Collecting and synthesizing user feedback across channels (support tickets, NPS, in-app feedback, sales calls, social mentions, customer councils) into a continuous signal that informs product decisions. The triage discipline that … | [source](https://github.com/rampstackco/claude-skills/tree/bc6d961/skills/user-feedback-aggregation) | + +## Source: rockscy/solo-skills + +- Repository: [https://github.com/rockscy/solo-skills](https://github.com/rockscy/solo-skills) (commit `80ec4cf`, retrieved 2026-07-14) +- License: MIT + +| Skill | Tier | What it adds | Upstream | +|---|---|---|---| +| `email-customer` | adjacent | Draft a polite-but-firm reply to a tricky customer email — refund request, scope creep, complaint, billing dispute. Use when the user pastes a customer email and asks for a reply, mentions "how do I respond", "user is asking for a refund", … | [source](https://github.com/rockscy/solo-skills/tree/80ec4cf/skills/email-customer) | + +## Source: ruvnet/claude-code-flow + +- Repository: [https://github.com/ruvnet/claude-code-flow](https://github.com/ruvnet/claude-code-flow) (commit `73914bd`, retrieved 2026-07-14) +- License: MIT + +| Skill | Tier | What it adds | Upstream | +|---|---|---|---| +| `V3 Memory Unification` | adjacent | Unify 6+ memory systems into AgentDB with HNSW indexing for 150x-12,500x search improvements. Implements ADR-006 (Unified Memory Service) and ADR-009 (Hybrid Memory Backend). | [source](https://github.com/ruvnet/claude-code-flow/tree/73914bd/.agents/skills/v3-memory-unification) | +| `memory-management` | adjacent | AgentDB memory system with HNSW vector search. Provides 150x-12,500x faster pattern retrieval, persistent storage, and semantic search capabilities for learning and knowledge management. Use when: need to store successful patterns, … | [source](https://github.com/ruvnet/claude-code-flow/tree/73914bd/.agents/skills/memory-management) | + +## Source: ruvnet/ruflo + +- Repository: [https://github.com/ruvnet/ruflo](https://github.com/ruvnet/ruflo) (commit `73914bd`, retrieved 2026-07-14) +- License: MIT + +| Skill | Tier | What it adds | Upstream | +|---|---|---|---| +| `V3 Memory Unification` | adjacent | Unify 6+ memory systems into AgentDB with HNSW indexing for 150x-12,500x search improvements. Implements ADR-006 (Unified Memory Service) and ADR-009 (Hybrid Memory Backend). | [source](https://github.com/ruvnet/ruflo/tree/73914bd/.agents/skills/v3-memory-unification) | +| `memory-management` | adjacent | AgentDB memory system with HNSW vector search. Provides 150x-12,500x faster pattern retrieval, persistent storage, and semantic search capabilities for learning and knowledge management. Use when: need to store successful patterns, … | [source](https://github.com/ruvnet/ruflo/tree/73914bd/.agents/skills/memory-management) | + +## Source: snyk/agent-scan + +- Repository: [https://github.com/snyk/agent-scan](https://github.com/snyk/agent-scan) (commit `f3a4621`, retrieved 2026-07-14) +- License: Apache-2.0 + +| Skill | Tier | What it adds | Upstream | +|---|---|---|---| +| `pdf` | adjacent | Comprehensive PDF manipulation toolkit for extracting text and tables, creating new PDFs, merging/splitting documents, and handling forms. When Claude needs to fill in a PDF form or programmatically process, generate, or analyze PDF … | [source](https://github.com/snyk/agent-scan/tree/f3a4621/tests/skills/pdf) | + +## Source: ThinkInAIXYZ/deepchat + +- Repository: [https://github.com/ThinkInAIXYZ/deepchat](https://github.com/ThinkInAIXYZ/deepchat) (commit `f275c92`, retrieved 2026-07-14) +- License: Apache-2.0 + +| Skill | Tier | What it adds | Upstream | +|---|---|---|---| +| `pdf` | adjacent | Comprehensive PDF manipulation toolkit for extracting text and tables, creating new PDFs, merging/splitting documents, and handling forms. When Claude needs to fill in a PDF form or programmatically process, generate, or analyze PDF … | [source](https://github.com/ThinkInAIXYZ/deepchat/tree/f275c92/resources/skills/pdf) | + +## Source: trailofbits/skills + +- Repository: [https://github.com/trailofbits/skills](https://github.com/trailofbits/skills) (commit `cfe5d7b`, retrieved 2026-07-14) +- License: custom (see upstream LICENSE) + +| Skill | Tier | What it adds | Upstream | +|---|---|---|---| +| `c-review` | core | Performs comprehensive C/C++ security review for memory corruption, integer overflows, race conditions, and platform-specific vulnerabilities. Use when auditing native C/C++ applications, reviewing daemons or services for memory safety, or … | [source](https://github.com/trailofbits/skills/tree/cfe5d7b/plugins/c-review/skills/c-review) | +| `rust-review` | core | Performs comprehensive Rust security review for safe/unsafe boundary issues, memory safety in unsafe blocks, concurrency hazards, panic-induced DoS, FFI safety, and async runtime mistakes. Use when auditing Rust crates, services, or … | [source](https://github.com/trailofbits/skills/tree/cfe5d7b/plugins/rust-review/skills/rust-review) | + +## Source: wanshuiyin/Auto-claude-code-research-in-sleep + +- Repository: [https://github.com/wanshuiyin/Auto-claude-code-research-in-sleep](https://github.com/wanshuiyin/Auto-claude-code-research-in-sleep) (commit `eb5c9d7`, retrieved 2026-07-14) +- License: MIT + +| Skill | Tier | What it adds | Upstream | +|---|---|---|---| +| `system-profile` | adjacent | Profile a target (script, process, GPU, memory, interconnect) for performance analysis. Use when user says \"profile\", \"benchmark\", \"bottleneck\", or wants performance analysis. | [source](https://github.com/wanshuiyin/Auto-claude-code-research-in-sleep/tree/eb5c9d7/skills/skills-codex/system-profile) | + +## Source: zxkane/aws-skills + +- Repository: [https://github.com/zxkane/aws-skills](https://github.com/zxkane/aws-skills) (commit `68530c6`, retrieved 2026-07-14) +- License: MIT + +| Skill | Tier | What it adds | Upstream | +|---|---|---|---| +| `aws-cost-operations` | core | AWS cost optimization, monitoring, and operational excellence expert. Use when analyzing AWS bills, estimating costs, setting up CloudWatch alarms, querying logs, auditing CloudTrail activity, or assessing security posture. Essential when … | [source](https://github.com/zxkane/aws-skills/tree/68530c6/plugins/aws-cost-ops/skills/aws-cost-operations) | +| `aws-agentic-ai` | adjacent | AWS Bedrock AgentCore comprehensive expert for deploying and managing AI agents at scale. Use when working with any AgentCore service including Gateway, Runtime, Memory, Identity, Code Interpreter, Browser, Observability, Agent Registry, … | [source](https://github.com/zxkane/aws-skills/tree/68530c6/plugins/aws-agentic-ai/skills/aws-agentic-ai) | diff --git a/references/market.md b/references/market.md new file mode 100644 index 0000000..b815faf --- /dev/null +++ b/references/market.md @@ -0,0 +1,72 @@ +# Market evidence report — ticket-sales-agent + +Source: **12 real job ads** (JSearch API, countries: us 12), extracted into the MSSQL evidence store; as of 2026-07-20. +This report contains extracted, aggregated facts only — no ad text is +reproduced (copyright / platform terms). + +## Seniority distribution + +| Seniority | Ads | Share | +|---|---|---| +| n/a | 10 | 83 % | +| junior | 2 | 17 % | + +## Tools — full market ranking + +| # | Item | Ads | Share | +|---|---|---|---| + +## Hard skills — full market ranking + +| # | Item | Ads | Share | +|---|---|---|---| +| 1 | customer service | 8 | 67 % | +| 2 | communication | 5 | 42 % | +| 3 | ticket sales | 5 | 42 % | +| 4 | sales | 4 | 33 % | + +## Methods — full market ranking + +| # | Item | Ads | Share | +|---|---|---|---| + +## Responsibilities — full market ranking + +| # | Item | Ads | Share | +|---|---|---|---| +| 1 | ticket sales | 6 | 50 % | +| 2 | meeting sales goals | 3 | 25 % | + +## Regional breakdown + +> **Corpus note:** 12 relevant ads in total — below the 100-ad target for a fully reliable ranking. Percentages above should be read as indicative. + +### US (us) + +**Insufficient evidence** — 12 ads (minimum for a regional ranking: 30). No ranking is reported for this region. + +### UK (gb) + +**Insufficient evidence** — 0 ads (minimum for a regional ranking: 30). No ranking is reported for this region. + +### EU/DACH (de, at, ch, nl) + +**Insufficient evidence** — 0 ads (minimum for a regional ranking: 30). No ranking is reported for this region. + + +## Job title variants in the market + +| Title | Ads | +|---|---| +| Ticket & Product Sales Agent | 2 | +| Ticket Seller | 2 | +| Immediate Hiring: Summer Rush Outdoor Sales Agent – Earn Up to $300+/Day | 1 | +| Night Tour Ticket Sales Agent​/Night | 1 | +| NYC Customer Service Check in and ticket sales | 1 | +| NYC Sightseeing Ticket Sales Agent (Day/Night) | 1 | +| Outdoors Ticket Sales Agent | 1 | +| Summer Rush Outdoor Ticket Sales Agent Up to $10,000 Retention Bonus - New York Iconic Tours - New York | 1 | +| Ticket Sales Agent | 1 | +| Ticket Sales Agent – Up to $10,000 Retention Bonus | 1 | + +Methodology: entities extracted per ad ({hard_skills, tools, methods, responsibilities, seniority}), normalized, counted as DISTINCT ads per entity; report threshold ≥ 3 ads. Headline sections in skills.md/tools.md use the stricter ≥ 20 % threshold. diff --git a/references/profile.md b/references/profile.md new file mode 100644 index 0000000..17cf54d --- /dev/null +++ b/references/profile.md @@ -0,0 +1,20 @@ +# Occupation profile — ticket sales agent + +- **ESCO URI:** http://data.europa.eu/esco/occupation/bdf2dd9d-6c92-46f4-a8e7-76c12302d3e7 +- **ESCO code:** 4221.3 +- **ISCO-08 group:** 4221 — Travel consultants and clerks +- **O*NET-SOC:** 43-4181.00 — Reservation and Transportation Ticket Agents and Travel Clerks (match: exactMatch) + +## Description (ESCO) + +Ticket sales agents provide initial service to customers, sell travel tickets and fit the reservation offer to customers' queries and needs. + +## Definition + +nan + +## Alternative labels + +- ticket booking agent +- ticket reservation agent +- ticket agent diff --git a/references/skills.md b/references/skills.md new file mode 100644 index 0000000..dc17e62 --- /dev/null +++ b/references/skills.md @@ -0,0 +1,62 @@ +# Competences — ticket sales agent + +Source: ESCO v1.2.1 occupation-skill relations (http://data.europa.eu/esco/occupation/bdf2dd9d-6c92-46f4-a8e7-76c12302d3e7). + +## Essential + +- **assist clients with special needs** (skill/competence) +- **cancellation policies of service providers** (knowledge) +- **communicate with customers** (skill/competence) +- **handle personal identifiable information** (skill/competence) +- **have computer literacy** (skill/competence) +- **inform customers of activity changes** (skill/competence) +- **keep up to date on local events** (skill/competence) +- **maintain customer service** (skill/competence) +- **process booking** (skill/competence) +- **process payments** (skill/competence) +- **provide tourism related information** (skill/competence) +- **quote prices** (skill/competence) +- **respond to customers' inquiries** (skill/competence) +- **sell tickets** (skill/competence) +- **upsell products** (skill/competence) +- **use global distribution system** (skill/competence) + +## Optional + +- apply foreign languages in tourism (skill/competence) +- assist customers with self-service ticketing machines (skill/competence) +- comply with food safety and hygiene (skill/competence) +- maintain customer records (skill/competence) +- speak different languages (skill/competence) +- stay up-to-date with current events (skill/competence) + + + +## Market evidence (job-ad analysis, 12 ads, as of 2026-07-20) + +Share of analyzed job ads mentioning the item (threshold ≥ 20 %). Source: JSearch/Adzuna APIs. + +### Hard skills + +- customer service — **67 %** +- ticket sales — **42 %** +- communication — **42 %** +- sales — **33 %** +- sales processing — **17 %** +- customer engagement — **17 %** +- auditing — **17 %** +- guest service — **17 %** + +### Responsibilities + +- ticket sales — **50 %** +- meeting sales goals — **25 %** +- product explanation — **17 %** +- register audits — **17 %** +- answering questions — **17 %** +- customer engagement — **17 %** +- tour promotion — **17 %** +- sales goal achievement — **17 %** +- guest communication — **17 %** + + diff --git a/references/tasks.md b/references/tasks.md new file mode 100644 index 0000000..a2dbd3d --- /dev/null +++ b/references/tasks.md @@ -0,0 +1,48 @@ +# Tasks & work activities — ticket sales agent + +Source: O*NET 30.3, occupation 43-4181.00 (Reservation and Transportation Ticket Agents and Travel Clerks). + +## Task statements + +- **[Core]** Keep information facilities clean during operation. +- **[Core]** Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers. +- **[Core]** Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers. +- **[Core]** Answer inquiries regarding information, such as schedules, accommodations, procedures, or policies. +- **[Core]** Assemble and issue required documentation, such as tickets, travel insurance policies, or itineraries. +- **[Core]** Determine whether space is available on travel dates requested by customers, assigning requested spaces when available. +- **[Core]** Inform clients of essential travel information, such as travel times, transportation connections, or medical and visa requirements. +- **[Core]** Maintain computerized inventories of available passenger space and provide information on space reserved or available. +- **[Core]** Confer with customers to determine their service requirements and travel preferences. +- **[Core]** Examine passenger documentation to determine destinations and to assign boarding passes. +- **[Core]** Provide boarding or disembarking assistance to passengers needing special assistance. +- **[Core]** Check baggage and cargo and direct passengers to designated locations for loading. +- **[Core]** Announce arrival and departure information, using public address systems. +- **[Core]** Trace lost, delayed, or misdirected baggage for customers. +- **[Supplemental]** Open or close information facilities. +- **[Supplemental]** Prepare customer invoices and accept payment. +- **[Supplemental]** Promote particular destinations, tour packages, and other travel services. +- **[Supplemental]** Provide clients with assistance in preparing required travel documents and forms. +- **[Supplemental]** Provide customers with travel suggestions and information sources, such as guides, directories, brochures, or maps. +- **[Supplemental]** Contact customers or travel agents to advise them of travel conveyance changes or to confirm reservations. +- **[Supplemental]** Contact motel, hotel, resort, and travel operators to obtain current advertising literature. + +## Detailed work activities + +- Assist disabled or incapacitated individuals. +- Assist individuals with paperwork. +- Calculate costs of goods or services. +- Clean facilities or equipment. +- Collect deposits, payments or fees. +- Compile data or documentation. +- Discuss goods or services information with customers or patrons. +- Explain regulations, policies, or procedures. +- Handle luggage or other possessions for patrons. +- Maintain inventory records. +- Maintain security. +- Make travel, accommodations, or entertainment arrangements for others. +- Obtain information about goods or services. +- Promote products, services, or programs. +- Provide notifications to customers or patrons. +- Provide transportation information to passengers or customers. +- Review customer information. +- Track goods or materials. diff --git a/references/tools.md b/references/tools.md new file mode 100644 index 0000000..7c58e31 --- /dev/null +++ b/references/tools.md @@ -0,0 +1,26 @@ +# Tools & technology — ticket sales agent + +Source: O*NET 30.3 'Software Skills' for 43-4181.00. + +| Software | Category | Hot technology | +|---|---|---| +| Microsoft Access | Data base user interface and query software | yes | +| Microsoft Outlook | Electronic mail software | yes | +| Microsoft Office software | Office suite software | yes | +| Microsoft PowerPoint | Presentation software | yes | +| Microsoft Excel | Spreadsheet software | yes | +| Microsoft Word | Word processing software | yes | +| Property scheduling software | Calendar and scheduling software | | +| Amadeus Altea Reservation | Data base user interface and query software | | +| Computer reservation system CRS software | Data base user interface and query software | | +| Galileo 360 Fares | Data base user interface and query software | | +| GuestServe | Data base user interface and query software | | +| MICROS Systems OPERA Property Management System PMS | Data base user interface and query software | | +| Property management system PMS software | Data base user interface and query software | | +| Sabre Airline Solutions SabreSonic Ticket | Data base user interface and query software | | +| Worldspan Go! | Data base user interface and query software | | +| Email software | Electronic mail software | | +| Delphi Technology | Financial analysis software | | +| Web browser software | Internet browser software | | +| Corel WordPerfect Office Suite | Office suite software | | +| MICROS Systems MICROS 9700 HMS | Point of sale POS software | |