# Competences — ticket sales agent

Source: ESCO v1.2.1 occupation-skill relations (http://data.europa.eu/esco/occupation/bdf2dd9d-6c92-46f4-a8e7-76c12302d3e7).

## Essential

- **assist clients with special needs** (skill/competence)
- **cancellation policies of service providers** (knowledge)
- **communicate with customers** (skill/competence)
- **handle personal identifiable information** (skill/competence)
- **have computer literacy** (skill/competence)
- **inform customers of activity changes** (skill/competence)
- **keep up to date on local events** (skill/competence)
- **maintain customer service** (skill/competence)
- **process booking** (skill/competence)
- **process payments** (skill/competence)
- **provide tourism related information** (skill/competence)
- **quote prices** (skill/competence)
- **respond to customers' inquiries** (skill/competence)
- **sell tickets** (skill/competence)
- **upsell products** (skill/competence)
- **use global distribution system** (skill/competence)

## Optional

- apply foreign languages in tourism (skill/competence)
- assist customers with self-service ticketing machines (skill/competence)
- comply with food safety and hygiene (skill/competence)
- maintain customer records (skill/competence)
- speak different languages (skill/competence)
- stay up-to-date with current events (skill/competence)

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## Market evidence (job-ad analysis, 12 ads, as of 2026-07-20)

Share of analyzed job ads mentioning the item (threshold ≥ 20 %). Source: JSearch/Adzuna APIs.

### Hard skills

- customer service — **67 %**
- ticket sales — **42 %**
- communication — **42 %**
- sales — **33 %**
- sales processing — **17 %**
- customer engagement — **17 %**
- auditing — **17 %**
- guest service — **17 %**

### Responsibilities

- ticket sales — **50 %**
- meeting sales goals — **25 %**
- product explanation — **17 %**
- register audits — **17 %**
- answering questions — **17 %**
- customer engagement — **17 %**
- tour promotion — **17 %**
- sales goal achievement — **17 %**
- guest communication — **17 %**

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