# Tools & technology — ticket sales agent

Source: O*NET 30.3 'Software Skills' for 43-4181.00.

| Software | Category | Hot technology |
|---|---|---|
| Microsoft Access | Data base user interface and query software | yes |
| Microsoft Outlook | Electronic mail software | yes |
| Microsoft Office software | Office suite software | yes |
| Microsoft PowerPoint | Presentation software | yes |
| Microsoft Excel | Spreadsheet software | yes |
| Microsoft Word | Word processing software | yes |
| Property scheduling software | Calendar and scheduling software |  |
| Amadeus Altea Reservation | Data base user interface and query software |  |
| Computer reservation system CRS software | Data base user interface and query software |  |
| Galileo 360 Fares | Data base user interface and query software |  |
| GuestServe | Data base user interface and query software |  |
| MICROS Systems OPERA Property Management System PMS | Data base user interface and query software |  |
| Property management system PMS software | Data base user interface and query software |  |
| Sabre Airline Solutions SabreSonic Ticket | Data base user interface and query software |  |
| Worldspan Go! | Data base user interface and query software |  |
| Email software | Electronic mail software |  |
| Delphi Technology | Financial analysis software |  |
| Web browser software | Internet browser software |  |
| Corel WordPerfect Office Suite | Office suite software |  |
| MICROS Systems MICROS 9700 HMS | Point of sale POS software |  |