# Competences — tour operator representative

Source: ESCO v1.2.1 occupation-skill relations (http://data.europa.eu/esco/occupation/b5d76ddd-f59a-491a-9543-f6c0e2d8a950).

## Essential

- **apply foreign languages in tourism** (skill/competence)
- **assist clients with special needs** (skill/competence)
- **build a network of suppliers in tourism** (skill/competence)
- **collect tourist information** (skill/competence)
- **communicate with customers** (skill/competence)
- **create solutions to problems** (skill/competence)
- **develop inclusive communication material** (skill/competence)
- **devise special promotions** (skill/competence)
- **ecotourism** (knowledge)
- **educate on sustainable tourism** (skill/competence)
- **engage local communities in the management of natural protected areas** (skill/competence)
- **geographical areas relevant to tourism** (knowledge)
- **handle customer complaints** (skill/competence)
- **handle personal identifiable information** (skill/competence)
- **maintain customer service** (skill/competence)
- **make logistical arrangements** (skill/competence)
- **manage conservation of natural and cultural heritage** (skill/competence)
- **manage health and safety standards** (skill/competence)
- **manage visitor flows in natural protected areas** (skill/competence)
- **measure customer feedback** (skill/competence)
- **process booking** (skill/competence)
- **process payments** (skill/competence)
- **provide customised products** (skill/competence)
- **provide performance feedback** (skill/competence)
- **self-service technologies in tourism** (knowledge)
- **support community-based tourism** (skill/competence)
- **support local tourism** (skill/competence)
- **upsell products** (skill/competence)
- **work in a hospitality team** (skill/competence)

## Optional

- augmented reality (knowledge)
- ensure infrastructure accessibility (skill/competence)
- implement marketing strategies (skill/competence)
- implement sales strategies (skill/competence)
- improve customer traveling experiences with augmented reality (skill/competence)
- maintain customer records (skill/competence)
- manage the customer experience (skill/competence)
- negotiate service with providers (skill/competence)
- negotiate supplier arrangements (skill/competence)
- prepare travel packages (skill/competence)
- promote virtual reality travelling experiences (skill/competence)
- use e-tourism platforms (skill/competence)
- virtual reality (knowledge)