# Tasks & work activities — tour operator representative

Source: O*NET 30.3, occupation 39-7011.00 (Tour Guides and Escorts) — manual nearest-occupation mapping via ISCO group 4221; the official ESCO crosswalk has no entry for this ESCO occupation.

## Task statements

- **[Core]** Research various topics, including site history, environmental conditions, and clients' skills and abilities to plan appropriate expeditions, instruction, and commentary.
- **[Supplemental]** Train other guides and volunteers.
- **[Core]** Conduct educational activities for school children.
- **[Core]** Escort individuals or groups on cruises, sightseeing tours, or through places of interest, such as industrial establishments, public buildings, or art galleries.
- **[Core]** Describe tour points of interest to group members, and respond to questions.
- **[Core]** Monitor visitors' activities to ensure compliance with establishment or tour regulations and safety practices.
- **[Supplemental]** Greet and register visitors, and issue any required identification badges or safety devices.
- **[Supplemental]** Distribute brochures, show audiovisual presentations, and explain establishment processes and operations at tour sites.
- **[Core]** Provide directions and other pertinent information to visitors.
- **[Supplemental]** Provide for physical safety of groups, performing such activities as providing first aid or directing emergency evacuations.
- **[Supplemental]** Provide information about wildlife varieties and habitats, as well as any relevant regulations, such as those pertaining to hunting and fishing.
- **[Supplemental]** Collect fees and tickets from group members.
- **[Supplemental]** Teach skills, such as proper climbing methods, and demonstrate and advise on the use of equipment.
- **[Core]** Select travel routes and sites to be visited based on knowledge of specific areas.
- **[Supplemental]** Solicit tour patronage and sell souvenirs.
- **[Supplemental]** Speak foreign languages to communicate with foreign visitors.
- **[Supplemental]** Assemble and check the required supplies and equipment prior to departure.
- **[Supplemental]** Drive motor vehicles to transport visitors to establishments and tour site locations.
- **[Supplemental]** Perform clerical duties, such as filing, typing, operating switchboards, or routing mail and messages.

## Detailed work activities

- Administer first aid.
- Collect fares or payment from customers.
- Demonstrate activity techniques or equipment use.
- Distribute resources to patrons or employees.
- Drive vehicles to transport patrons.
- Explain regulations, policies, or procedures.
- Gather information in order to provide services to clients.
- Greet customers, patrons, or visitors.
- Guide patrons on tours.
- Monitor availability of equipment or supplies.
- Monitor patron activities to identify problems or potential problems.
- Organize recreational activities or events.
- Perform administrative or clerical tasks.
- Promote products, services, or programs.
- Provide attraction or event information to patrons.
- Provide patrons with directions to locales or attractions.
- Respond to customer inquiries.
- Sell products or services.
- Teach daily living skills or behaviors.
- Train service staff.
- Translate information for others.