# Tasks & work activities — travel agent

Source: O*NET 30.3, occupation 39-7012.00 (Travel Guides).

## Task statements

- **[Core]** Plan tour itineraries, applying knowledge of travel routes and destination sites.
- **[Core]** Resolve any problems with itineraries, service, or accommodations.
- **[Core]** Sell travel packages.
- **[Core]** Arrange for tour or expedition details such as accommodations, transportation, equipment, and the availability of medical personnel.
- **[Core]** Evaluate services received on the tour, and report findings to tour organizers.
- **[Core]** Attend to special needs of tour participants.
- **[Core]** Give advice on sightseeing and shopping.
- **[Core]** Administer first aid to injured group participants.
- **[Supplemental]** Lead individuals or groups to tour site locations and describe points of interest.
- **[Supplemental]** Verify amounts and quality of equipment prior to expeditions or tours.
- **[Supplemental]** Pay bills and record checks issued.
- **[Supplemental]** Provide tourists with assistance in obtaining permits and documents such as visas, passports, and health certificates, and in converting currency.
- **[Supplemental]** Pilot airplanes or drive land and water vehicles to transport tourists to activity or tour sites.
- **[Supplemental]** Set up camps, and prepare meals for tour group members.
- **[Supplemental]** Instruct novices in climbing techniques, mountaineering, and wilderness survival, and demonstrate use of hunting, fishing, and climbing equipment.
- **[Supplemental]** Sell or rent equipment, clothing, and supplies related to expeditions.
- **[Supplemental]** Explain hunting and fishing laws to groups to ensure compliance.

## Detailed work activities

- Administer first aid.
- Arrange services or reservations for patrons.
- Assist individuals with special needs.
- Demonstrate activity techniques or equipment use.
- Drive vehicles to transport patrons.
- Evaluate program effectiveness.
- Explain regulations, policies, or procedures.
- Guide patrons on tours.
- Maintain financial or account records.
- Manage budgets for personal services operations.
- Monitor availability of equipment or supplies.
- Organize recreational activities or events.
- Prepare foods or meals.
- Provide attraction or event information to patrons.
- Report information to managers or other personnel.
- Resolve customer complaints or problems.
- Sell products or services.