# Tasks & work activities — veterinary receptionist

Source: O*NET 30.3, occupation 43-4171.00 (Receptionists and Information Clerks) — manual nearest-occupation mapping via ISCO group 4226; the official ESCO crosswalk has no entry for this ESCO occupation.

## Task statements

- **[Core]** Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
- **[Core]** Receive payment and record receipts for services.
- **[Core]** Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
- **[Core]** Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
- **[Core]** Hear and resolve complaints from customers or the public.
- **[Core]** File and maintain records.
- **[Core]** Transmit information or documents to customers, using computer, mail, or facsimile machine.
- **[Core]** Schedule appointments and maintain and update appointment calendars.
- **[Supplemental]** Analyze data to determine answers to questions from customers or members of the public.
- **[Core]** Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
- **[Supplemental]** Keep a current record of staff members' whereabouts and availability.
- **[Core]** Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
- **[Supplemental]** Calculate and quote rates for tours, stocks, insurance policies, or other products or services.
- **[Supplemental]** Take orders for merchandise or materials and send them to the proper departments to be filled.
- **[Supplemental]** Process and prepare memos, correspondence, travel vouchers, or other documents.
- **[Supplemental]** Schedule space or equipment for special programs and prepare lists of participants.
- **[Supplemental]** Enroll individuals to participate in programs and notify them of their acceptance.
- **[Core]** Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.

## Detailed work activities

- Analyze operational or research data.
- Answer telephones to direct calls or provide information.
- Calculate costs of goods or services.
- Clean facilities or equipment.
- Collect deposits, payments or fees.
- Discuss goods or services information with customers or patrons.
- Distribute incoming mail.
- File documents or records.
- Greet customers, patrons, or visitors.
- Operate computers or computerized equipment.
- Order materials, supplies, or equipment.
- Prepare business correspondence.
- Proofread documents, records, or other files to ensure accuracy.
- Provide notifications to customers or patrons.
- Record personnel information.
- Respond to customer problems or complaints.
- Schedule appointments.
- Schedule operational activities.
- Send information, materials or documentation.
- Sort mail.