a2f17bdc12
Compile complete (10 professions x 150 attributed entries). The lint gate correctly blocked the v1-grade carrier packages (truncation defect); regen_skillmd.py brings them to reference SKILL.md quality (full competences, clean intro, market sections preserved) - all 9 published through the gate. Global stackx provenance: 1,350 items, measured. Co-Authored-By: Claude Fable 5 <noreply@anthropic.com> Claude-Session: https://claude.ai/code/session_01PDKeXvpT6tENSvyQGLV1Uq
2.9 KiB
QA sample — call-centre-manager
1 of 11 records (2%). Judge each extraction against QUALITY_BAR.md 'Extraction quality': faithful, no invented items, plausible seniority.
Experienced Call CenterClient Services Manager (gb)
Ad (first 2000 chars):
POSITION OVERVIEW
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.
At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.
We are hiring an Experienced Client Services Manager to manage client relationships and ensure consistent service delivery within our contact center. You will act as the primary point of contact, oversee SLAs and KPIs, and work with internal teams to resolve issues and drive improvements.
The ideal candidate has experience in client services within a BPO, strong communication skills, and the ability to manage multiple accounts while delivering data-driven insights and supporting account growth.
To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. POSITION RESPONSIBILITIES
Key Responsibilities: • Serve as the primary point of contact for assigned client accounts. • Conduct regular business reviews and performance presentations. • Monitor service delivery and ensure adherence to SLAs and KPIs. • Collaborate with operations, QA, and training teams to resolve issues. • Identify opportunities for account growth and service improvement. • Manage client onboarding, transitions, and change re
Extraction:
{
"hard_skills": [
"client relationship management",
"service delivery monitoring",
"data analysis",
"account management"
],
"tools": [],
"methods": [
"business process outsourcing (BPO)"
],
"responsibilities": [
"client account management",
"sla adherence",
"issue resolution",
"account growth identification",
"performance presentation"
],
"qualifications": [
"3+ years client services experience",
"bachelor's degree in business or communications"
],
"soft_skills": [
"communication skills",
"relationship management"
],
"seniority": "mid"
}