skillfactor-pipeline/skills/attraction-operator/references/tasks.md

Tasks & work activities — attraction operator

Source: O*NET 30.3, occupation 39-3031.00 (Ushers, Lobby Attendants, and Ticket Takers) — manual nearest-occupation mapping via ISCO group 9629; the official ESCO crosswalk has no entry for this ESCO occupation.

Task statements

• [Core] Sell or collect admission tickets, passes, or facility memberships from patrons at entertainment events.
• [Core] Clean facilities.
• [Core] Assist patrons by giving directions to points in or outside of the facility or providing information about local attractions.
• [Supplemental] Lead tours and answer visitors' questions about the exhibits.
• [Supplemental] Schedule or manage staff, such as volunteer usher corps.
• [Core] Greet patrons attending entertainment events.
• [Core] Examine tickets or passes to verify authenticity, using criteria such as color or date issued.
• [Core] Guide patrons to exits or provide other instructions or assistance in case of emergency.
• [Core] Maintain order and ensure adherence to safety rules.
• [Core] Provide assistance with patrons' special needs, such as helping those with wheelchairs.
• [Core] Refuse admittance to undesirable persons or persons without tickets or passes.
• [Core] Settle seating disputes or help solve other customer concerns.
• [Core] Assist patrons in finding seats, lighting the way with flashlights, if necessary.
• [Core] Search for lost articles or for parents of lost children.
• [Supplemental] Count and record number of tickets collected.
• [Supplemental] Operate refreshment stands during intermission or obtain refreshments for press box patrons during performances.
• [Supplemental] Verify credentials of patrons desiring entrance into press box and permit only authorized persons to enter.
• [Supplemental] Distribute programs to patrons.
• [Supplemental] Work with others to change advertising displays.
• [Supplemental] Manage inventory or sale of artist merchandise.
• [Supplemental] Give door checks to patrons who are temporarily leaving establishments.
• [Supplemental] Manage informational kiosks or displays of event signs or posters.
• [Supplemental] Page individuals wanted at the box office.

Detailed work activities

• Arrange artwork, products, or props.
• Assign duties or work schedules to employees.
• Assist individuals with special needs.
• Clean facilities or work areas.
• Collaborate with others to develop or refine designs.
• Greet customers, patrons, or visitors.
• Maintain supply or equipment inventories.
• Mediate disputes.
• Monitor environment to ensure safety.
• Prepare operational reports or records.
• Provide attraction or event information to patrons.
• Provide notifications to customers or patrons.
• Provide patrons with directions to locales or attractions.
• Resolve customer complaints or problems.
• Respond to customer inquiries.
• Respond to customer problems or complaints.
• Sell products or services.
• Supervise service workers.
• Usher patrons to seats or exits.
• Verify patron or staff credentials.