af05383bb1
Snapshot before the quality program (relevance gates, tiered mapping, QA linter). v1 is the immutable before/after reference; evidence crawl was at ~175/3039 occupations when tagged. Co-Authored-By: Claude Fable 5 <noreply@anthropic.com> Claude-Session: https://claude.ai/code/session_01PDKeXvpT6tENSvyQGLV1Uq
45 lines
2.0 KiB
Markdown
45 lines
2.0 KiB
Markdown
# Competences — computer and accessories specialised seller
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Source: ESCO v1.2.1 occupation-skill relations (http://data.europa.eu/esco/occupation/4dc6e03f-bfb0-4078-a453-01bd1cb735aa).
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## Essential
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- **advise customers on type of computer equipment** (skill/competence)
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- **apply numeracy skills** (skill/competence)
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- **carry out active selling** (skill/competence)
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- **carry out order intake** (skill/competence)
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- **carry out products preparation** (skill/competence)
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- **characteristics of products** (knowledge)
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- **characteristics of services** (knowledge)
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- **demonstrate products' features** (skill/competence)
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- **e-commerce systems** (knowledge)
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- **ensure compliance with legal requirements** (skill/competence)
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- **examine merchandise** (skill/competence)
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- **explain characteristics of computer peripheral equipment** (skill/competence)
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- **guarantee customer satisfaction** (skill/competence)
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- **identify customer's needs** (skill/competence)
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- **issue sales invoices** (skill/competence)
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- **keep up-to-date to computer trends** (skill/competence)
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- **maintain store cleanliness** (skill/competence)
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- **monitor stock level** (skill/competence)
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- **multimedia systems** (knowledge)
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- **operate cash register** (skill/competence)
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- **organise product display** (skill/competence)
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- **organise storage facilities** (skill/competence)
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- **plan aftersales arrangements** (skill/competence)
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- **prevent shoplifting** (skill/competence)
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- **process refunds** (skill/competence)
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- **product comprehension** (knowledge)
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- **provide customer follow-up services** (skill/competence)
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- **provide customer guidance on product selection** (skill/competence)
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- **sales argumentation** (knowledge)
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- **stock shelves** (skill/competence)
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- **use different communication channels** (skill/competence)
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## Optional
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- add computer components (skill/competence)
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- handle warranty for digital equipment (skill/competence)
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- ICT hardware specifications (knowledge)
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- ICT software specifications (knowledge)
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