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skillfactor-pipeline/skills/crisis-helpline-operator/references/tools.md
skillfactor-pipeline af05383bb1 chore: v1 baseline - full 3,039-package catalog with AI-skill enrichment and O*NET backfill 
Snapshot before the quality program (relevance gates, tiered mapping,
QA linter). v1 is the immutable before/after reference; evidence crawl
was at ~175/3039 occupations when tagged.

Co-Authored-By: Claude Fable 5 <noreply@anthropic.com>
Claude-Session: https://claude.ai/code/session_01PDKeXvpT6tENSvyQGLV1Uq
2026-07-09 05:32:49 +02:00

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Tools & technology — crisis helpline operator

Source: O*NET 30.3 'Software Skills' for 43-5031.00.

Software Category Hot technology
Microsoft Access Data base user interface and query software yes
Microsoft SharePoint Document management software yes
Microsoft Outlook Electronic mail software yes
SAP software Enterprise resource planning ERP software yes
Microsoft Office software Office suite software yes
Microsoft PowerPoint Presentation software yes
Microsoft Excel Spreadsheet software yes
Microsoft Word Word processing software yes
911 system information databases Data base user interface and query software
Law enforcement information databases Data base user interface and query software
National Crime Information Center (NCIC) database Data base user interface and query software
National Law Enforcement Telecommunications System NLETS Data base user interface and query software
Geographic information system GIS systems Geographic information system
Computer aided dispatch software Helpdesk or call center software
Spillman Technologies Spillman Computer-Aided Dispatch Helpdesk or call center software
Web browser software Internet browser software
Intrado SchoolMessenger Mobile messaging service software
Corel WordPerfect Office Suite Office suite software