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skillfactor-pipeline af05383bb1 chore: v1 baseline - full 3,039-package catalog with AI-skill enrichment and O*NET backfill 
Snapshot before the quality program (relevance gates, tiered mapping,
QA linter). v1 is the immutable before/after reference; evidence crawl
was at ~175/3039 occupations when tagged.

Co-Authored-By: Claude Fable 5 <noreply@anthropic.com>
Claude-Session: https://claude.ai/code/session_01PDKeXvpT6tENSvyQGLV1Uq
2026-07-09 05:32:49 +02:00

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Competences — customer experience manager

Source: ESCO v1.2.1 occupation-skill relations (http://data.europa.eu/esco/occupation/9c9752b7-3e3b-4a08-8553-b63a013f8072).

Essential

  • analyse business plans (skill/competence)
  • analyse data about clients (skill/competence)
  • comply with food safety and hygiene (skill/competence)
  • design customer experiences (skill/competence)
  • develop strategies for accessibility (skill/competence)
  • ensure cross-department cooperation (skill/competence)
  • ensure information privacy (skill/competence)
  • handle customer complaints (skill/competence)
  • identify stress points of customer interaction (skill/competence)
  • improve business processes (skill/competence)
  • maintain customer records (skill/competence)
  • maintain customer service (skill/competence)
  • manage the customer experience (skill/competence)
  • measure customer feedback (skill/competence)
  • monitor customer behaviour (skill/competence)
  • monitor work for special events (skill/competence)
  • plan medium to long term objectives (skill/competence)
  • provide improvement strategies (skill/competence)
  • relationship marketing (knowledge)
  • use e-tourism platforms (skill/competence)

Optional

  • assist clients with special needs (skill/competence)
  • augmented reality (knowledge)
  • conduct qualitative research (skill/competence)
  • conduct quantitative research (skill/competence)
  • customer segmentation (knowledge)
  • demonstrate intercultural competences in hospitality services (skill/competence)
  • detect drug abuse (skill/competence)
  • develop inclusive communication material (skill/competence)
  • ecotourism (knowledge)
  • educate on sustainable tourism (skill/competence)
  • engage local communities in the management of natural protected areas (skill/competence)
  • greet guests (skill/competence)
  • identify customer's needs (skill/competence)
  • implement marketing strategies (skill/competence)
  • implement sales strategies (skill/competence)
  • improve customer traveling experiences with augmented reality (skill/competence)
  • lead a team in hospitality service (skill/competence)
  • maintain incident reporting records (skill/competence)
  • manage conservation of natural and cultural heritage (skill/competence)
  • manage health and safety standards (skill/competence)
  • measure sustainability of tourism activities (skill/competence)
  • perform market research (skill/competence)
  • plan shifts of employees (skill/competence)
  • promote virtual reality travelling experiences (skill/competence)
  • self-service technologies in tourism (knowledge)
  • support community-based tourism (skill/competence)
  • support local tourism (skill/competence)
  • train employees (skill/competence)
  • virtual reality (knowledge)