af05383bb1
Snapshot before the quality program (relevance gates, tiered mapping, QA linter). v1 is the immutable before/after reference; evidence crawl was at ~175/3039 occupations when tagged. Co-Authored-By: Claude Fable 5 <noreply@anthropic.com> Claude-Session: https://claude.ai/code/session_01PDKeXvpT6tENSvyQGLV1Uq
62 lines
3.9 KiB
Markdown
62 lines
3.9 KiB
Markdown
# Tasks & work activities — funeral services director
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Source: O*NET 30.3, occupation 11-9171.00 (Funeral Home Managers).
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## Task statements
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- **[Core]** Attend or make presentations at community events to promote funeral home services or build community relationships.
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- **[Core]** Conduct market research and analyze industry trends.
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- **[Core]** Consult with families or friends of the deceased to arrange funeral details, such as obituary notice wording, casket selection, or plans for services.
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- **[Core]** Direct and supervise work of embalmers, funeral attendants, death certificate clerks, cosmetologists, or other staff.
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- **[Core]** Direct or monitor administrative, support, repair, or maintenance services for funeral homes.
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- **[Core]** Monitor funeral service operations to ensure that they comply with applicable policies, regulations, and laws.
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- **[Core]** Negotiate contracts for prearranged funeral services.
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- **[Core]** Offer counsel and comfort to families and friends of the deceased.
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- **[Core]** Plan and implement changes to service offerings to meet community needs or increase funeral home revenues.
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- **[Core]** Plan and implement sales promotions or other marketing strategies and activities for funeral home operations.
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- **[Core]** Respond to customer complaints, legal inquiries, payment negotiations, or other post-service matters.
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- **[Core]** Review financial statements, sales or activity reports, or other performance data to identify opportunities for cost reductions or service improvements.
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- **[Core]** Schedule funerals, burials, or cremations.
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- **[Core]** Sell funeral services, products, or merchandise to clients.
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- **[Core]** Set marketing, sales, or other financial goals for funeral service establishments and monitor progress toward these goals.
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- **[Core]** Set prices or credit terms for funeral products or services.
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- **[Core]** Complete and maintain records, such as state-required documents, tracking documents, or product inventories.
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- **[Core]** Evaluate the performance of vendors, contract employees, or other service providers to ensure quality and cost-efficiency.
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- **[Core]** Explain goals, policies, or procedures to staff members.
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- **[Core]** Identify skill development needs for funeral home staff.
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- **[Core]** Interview and hire new employees.
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- **[Core]** Schedule work hours for funeral home or contract employees.
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- **[Core]** Deliver death certificates to medical facilities or offices to obtain signatures from legally authorized persons.
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## Detailed work activities
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- Advise customers on technical or procedural issues.
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- Analyze data to inform operational decisions or activities.
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- Analyze financial records to improve efficiency.
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- Analyze market research data.
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- Communicate organizational policies and procedures.
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- Complete documentation required by programs or regulations.
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- Coordinate regulatory documentation activities.
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- Deliver items.
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- Determine pricing or monetary policies.
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- Develop marketing plans or strategies.
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- Develop operating strategies, plans, or procedures.
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- Develop organizational goals or objectives.
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- Direct facility maintenance or repair activities.
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- Establish interpersonal business relationships to facilitate work activities.
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- Evaluate capabilities or training needs.
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- Hire personnel.
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- Implement organizational process or policy changes.
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- Interview employees, customers, or others to collect information.
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- Maintain operational records.
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- Monitor organizational compliance with regulations.
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- Monitor performance of organizational members or partners.
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- Negotiate sales or lease agreements for products or services.
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- Prepare reports related to compliance matters.
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- Prepare staff schedules or work assignments.
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- Promote products, services, or programs.
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- Provide counsel, comfort, or encouragement to individuals or families.
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- Resolve customer complaints or problems.
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- Schedule activities or facility use.
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- Supervise employees.
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