skillfactor-pipeline/skills/rental-service-representative-in-construction-and-civil-engineering-machinery/references/tasks.md

Tasks & work activities — rental service representative in construction and civil engineering machinery

Source: O*NET 30.3, occupation 41-2021.00 (Counter and Rental Clerks) — manual nearest-occupation mapping via ISCO group 5249; the official ESCO crosswalk has no entry for this ESCO occupation.

Task statements

• [Core] Compute charges for merchandise or services and receive payments.
• [Core] Prepare merchandise for display or for purchase or rental.
• [Core] Recommend and provide advice on a wide variety of products and services.
• [Core] Answer telephones to provide information and receive orders.
• [Core] Greet customers and discuss the type, quality, and quantity of merchandise sought for rental.
• [Core] Keep records of transactions and of the number of customers entering an establishment.
• [Core] Prepare rental forms, obtaining customer signature and other information, such as required licenses.
• [Core] Receive, examine, and tag articles to be altered, cleaned, stored, or repaired.
• [Core] Inspect and adjust rental items to meet needs of customer.
• [Core] Explain rental fees, policies, and procedures.
• [Core] Reserve items for requested times and keep records of items rented.
• [Core] Receive orders for services, such as rentals, repairs, dry cleaning, and storage.
• [Core] Rent items, arrange for provision of services to customers, and accept returns.
• [Core] Provide information about rental items, such as availability, operation, or description.
• [Core] Advise customers on use and care of merchandise.
• [Supplemental] Allocate equipment to participants in sporting events or recreational activities.

Detailed work activities

• Advise customers on the use of products or services.
• Answer customer questions about goods or services.
• Arrange services or reservations for patrons.
• Calculate costs of goods or services.
• Examine condition of property or products.
• Explain financial information to customers.
• Explain technical product or service information to customers.
• Gather customer or product information to determine customer needs.
• Greet customers, patrons, or visitors.
• Maintain records of sales or other business transactions.
• Prepare sales or other contracts.
• Process sales or other transactions.
• Recommend products or services to customers.
• Sell products or services.
• Set up merchandise displays.
• Take product orders from customers.