af05383bb1
Snapshot before the quality program (relevance gates, tiered mapping, QA linter). v1 is the immutable before/after reference; evidence crawl was at ~175/3039 occupations when tagged. Co-Authored-By: Claude Fable 5 <noreply@anthropic.com> Claude-Session: https://claude.ai/code/session_01PDKeXvpT6tENSvyQGLV1Uq
32 lines
1.3 KiB
Markdown
32 lines
1.3 KiB
Markdown
# Competences — rental service representative in video tapes and disks
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Source: ESCO v1.2.1 occupation-skill relations (http://data.europa.eu/esco/occupation/d6b339ed-8dc9-4281-8c91-c8287eceee40).
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## Essential
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- **achieve sales targets** (skill/competence)
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- **apply numeracy skills** (skill/competence)
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- **assist customers** (skill/competence)
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- **communicate with customers** (skill/competence)
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- **company policies** (knowledge)
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- **financial capability** (knowledge)
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- **guarantee customer satisfaction** (skill/competence)
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- **handle financial transactions** (skill/competence)
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- **handle rental overdues** (skill/competence)
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- **have computer literacy** (skill/competence)
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- **identify customer's needs** (skill/competence)
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- **maintain inventory of rented items** (skill/competence)
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- **manage claims process** (skill/competence)
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- **perform multiple tasks at the same time** (skill/competence)
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- **process data** (skill/competence)
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- **process payments** (skill/competence)
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- **product comprehension** (knowledge)
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- **provide customer follow-up services** (skill/competence)
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- **provide customers with price information** (skill/competence)
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- **record customers' personal data** (skill/competence)
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- **review completed contracts** (skill/competence)
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- **work independently in rental services** (skill/competence)
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## Optional
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