af05383bb1
Snapshot before the quality program (relevance gates, tiered mapping, QA linter). v1 is the immutable before/after reference; evidence crawl was at ~175/3039 occupations when tagged. Co-Authored-By: Claude Fable 5 <noreply@anthropic.com> Claude-Session: https://claude.ai/code/session_01PDKeXvpT6tENSvyQGLV1Uq
58 lines
3.1 KiB
Markdown
58 lines
3.1 KiB
Markdown
# Tasks & work activities — sales assistant
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Source: O*NET 30.3, occupation 41-2031.00 (Retail Salespersons).
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## Task statements
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- **[Core]** Greet customers and ascertain what each customer wants or needs.
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- **[Core]** Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
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- **[Core]** Compute sales prices, total purchases, and receive and process cash or credit payment.
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- **[Core]** Watch for and recognize security risks and thefts and know how to prevent or handle these situations.
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- **[Core]** Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
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- **[Core]** Answer questions regarding the store and its merchandise.
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- **[Core]** Describe merchandise and explain use, operation, and care of merchandise to customers.
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- **[Core]** Ticket, arrange, and display merchandise to promote sales.
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- **[Core]** Place special orders or call other stores to find desired items.
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- **[Core]** Demonstrate use or operation of merchandise.
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- **[Core]** Clean shelves, counters, and tables.
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- **[Core]** Exchange merchandise for customers and accept returns.
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- **[Core]** Inventory stock and requisition new stock.
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- **[Core]** Prepare merchandise for purchase or rental.
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- **[Supplemental]** Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
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- **[Supplemental]** Maintain records related to sales.
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- **[Supplemental]** Prepare sales slips or sales contracts.
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- **[Supplemental]** Bag or package purchases and wrap gifts.
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- **[Supplemental]** Help customers try on or fit merchandise.
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- **[Supplemental]** Sell or arrange for delivery, insurance, financing, or service contracts for merchandise.
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- **[Supplemental]** Estimate and quote trade-in allowances.
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- **[Supplemental]** Estimate cost of repair or alteration of merchandise.
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- **[Supplemental]** Estimate quantity and cost of merchandise required, such as paint or floor covering.
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- **[Supplemental]** Rent merchandise to customers.
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## Detailed work activities
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- Advise customers on the use of products or services.
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- Answer customer questions about goods or services.
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- Arrange delivery of goods or services.
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- Arrange services or reservations for patrons.
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- Assist customers with product selection.
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- Calculate costs of goods or services.
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- Clean work areas.
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- Demonstrate products to consumers.
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- Estimate costs or terms of sales.
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- Explain technical product or service information to customers.
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- Gather customer or product information to determine customer needs.
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- Greet customers, patrons, or visitors.
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- Maintain records of sales or other business transactions.
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- Monitor inventories of products or materials.
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- Monitor work areas to provide security.
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- Package materials or products.
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- Prepare sales or other contracts.
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- Process sales or other transactions.
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- Purchase stocks of merchandise or supplies.
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- Recommend products or services to customers.
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- Reconcile records of sales or other financial transactions.
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- Review laws or regulations to maintain professional knowledge.
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- Sell products or services.
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- Set up merchandise displays.
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