af05383bb1
Snapshot before the quality program (relevance gates, tiered mapping, QA linter). v1 is the immutable before/after reference; evidence crawl was at ~175/3039 occupations when tagged. Co-Authored-By: Claude Fable 5 <noreply@anthropic.com> Claude-Session: https://claude.ai/code/session_01PDKeXvpT6tENSvyQGLV1Uq
2.7 KiB
2.7 KiB
name, description
| name | description |
|---|---|
| shop-manager | Occupational skill for the role 'shop manager' (also: retail shop manager, retail store manager, boutique manager, shop general manager, store manager, deputy store manager). Use when the user asks for typical shop manager work such as: Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or performing specific services.; Listen to and resolve customer complaints regarding services, products, or personnel.; Monitor sales staff performance to ensure that goals are met. |
Shop Manager
Shop managers are responsible for activities and staff in specialised shops.
Core workflow
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or performing specific services.
- Listen to and resolve customer complaints regarding services, products, or personnel.
- Monitor sales staff performance to ensure that goals are met.
- Hire, train, and evaluate personnel.
- Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
- Provide staff with assistance in performing difficult or complicated duties.
- Plan and prepare work schedules, and assign employees to specific duties.
- Attend company meetings to exchange product information and coordinate work activities with other departments.
How to use this skill
- Read references/profile.md for the occupation profile and scope.
- Consult references/tasks.md for the full task and activity inventory.
- Check references/skills.md for essential vs. optional competences.
- Check references/tools.md for the software commonly used in this role.
- See references/ai-skills.md — matched external AI agent skills (per-source attribution).
Key competences (essential)
- adhere to organisational guidelines
- apply health and safety standards
- employment law
- ensure client orientation
- ensure compliance with purchasing and contracting regulations
- ensure correct goods labelling
- ensure infrastructure accessibility
- maintain relationship with customers
- maintain relationship with suppliers
- manage budgets
- manage staff
- manage theft prevention
- maximise sales revenues
- measure customer feedback
- monitor customer service
Hot technologies
- Salesforce software
- Microsoft Access
- Microsoft Outlook
- SAP software
- Microsoft Office software
- Microsoft PowerPoint
- Microsoft Project
- Microsoft Excel
- Cisco Webex
- Microsoft Word
Sources: ESCO v1.2.1 (http://data.europa.eu/esco/occupation/9e81adde-9983-44fa-b74b-c548d0dbfbdd), ONET 30.3 (41-1012.00). See manifest.json for licensing/attribution.*