skillfactor-pipeline/skills/social-security-officer/references/tasks.md

Tasks & work activities — social security officer

Source: O*NET 30.3, occupation 43-4061.00 (Eligibility Interviewers, Government Programs).

Task statements

• [Core] Answer applicants' questions about benefits and claim procedures.
• [Core] Interview benefits recipients at specified intervals to certify their eligibility for continuing benefits.
• [Core] Interpret and explain information such as eligibility requirements, application details, payment methods, and applicants' legal rights.
• [Core] Initiate procedures to grant, modify, deny, or terminate assistance, or refer applicants to other agencies for assistance.
• [Core] Compile, record, and evaluate personal and financial data to verify completeness and accuracy, and to determine eligibility status.
• [Core] Interview and investigate applicants for public assistance to gather information pertinent to their applications.
• [Core] Check with employers or other references to verify answers and obtain further information.
• [Core] Keep records of assigned cases, and prepare required reports.
• [Core] Compute and authorize amounts of assistance for programs, such as grants, monetary payments, and food stamps.
• [Supplemental] Schedule benefits claimants for adjudication interviews to address questions of eligibility.
• [Supplemental] Prepare applications and forms for applicants for such purposes as school enrollment, employment, and medical services.
• [Supplemental] Refer applicants to job openings or to interviews with other staff, in accordance with administrative guidelines or office procedures.
• [Supplemental] Provide social workers with pertinent information gathered during applicant interviews.
• [Supplemental] Monitor the payments of benefits throughout the duration of a claim.
• [Supplemental] Provide applicants with assistance in completing application forms, such as those for job referrals or unemployment compensation claims.
• [Supplemental] Investigate claimants for the possibility of fraud or abuse.
• [Supplemental] Conduct annual, interim, and special housing reviews and home visits to ensure conformance to regulations.

Detailed work activities

• Administer personnel recruitment or hiring activities.
• Assist individuals with paperwork.
• Calculate financial data.
• Compile data or documentation.
• Explain regulations, policies, or procedures.
• Interview employees, customers, or others to collect information.
• Investigate personal characteristics or activities of individuals.
• Monitor financial information.
• Obtain personal or financial information about customers or applicants.
• Prepare documentation for contracts, transactions, or regulatory compliance.
• Provide information to coworkers.
• Record information about legal matters.
• Refer customers to appropriate personnel.
• Schedule appointments.