skillfactor-pipeline/skills/waiter-waitress/references/tasks.md

Tasks & work activities — waiter/waitress

Source: O*NET 30.3, occupation 35-3023.00 (Fast Food and Counter Workers).

Task statements

• [Core] Communicate with customers regarding orders, comments, and complaints.
• [Core] Accept payment from customers, and make change as necessary.
• [Core] Scrub and polish counters, steam tables, and other equipment, and clean glasses, dishes, and fountain equipment.
• [Core] Perform cleaning duties, such as sweeping, mopping, and washing dishes, to keep equipment and facilities sanitary.
• [Core] Balance receipts and payments in cash registers.
• [Core] Request and record customer orders, and compute bills, using cash registers, multi-counting machines, or pencil and paper.
• [Core] Serve food, beverages, or desserts to customers in such settings as take-out counters of restaurants or lunchrooms, business or industrial establishments, hotel rooms, and cars.
• [Core] Prepare daily food items, and cook simple foods and beverages, such as sandwiches, salads, soups, pizza, or coffee, using proper safety precautions and sanitary measures.
• [Core] Clean and organize eating, service, and kitchen areas.
• [Core] Monitor and order supplies or food items, and restock as necessary to maintain inventory.
• [Core] Brew coffee and tea, and fill containers with requested beverages.
• [Core] Serve customers in eating places that specialize in fast service and inexpensive carry-out food.
• [Core] Collect and return dirty dishes to the kitchen for washing.
• [Core] Wrap menu items such as sandwiches, hot entrees, and desserts for serving or for takeout.
• [Core] Prepare and serve cold drinks, frozen milk drinks, or desserts, using drink-dispensing, milkshake, or frozen-custard machines.
• [Core] Set up dining areas for meals, and clear them following meals.
• [Core] Deliver orders to kitchens, and pick up and serve food when it is ready.
• [Supplemental] Wash dishes, glassware, and silverware after meals.
• [Supplemental] Notify kitchen personnel of shortages or special orders.
• [Supplemental] Select food items from serving or storage areas and place them in dishes, on serving trays, or in take-out bags.
• [Supplemental] Replenish foods at serving stations.
• [Supplemental] Perform personnel activities, such as supervising and training employees.
• [Supplemental] Take customers' orders and write ordered items on tickets, giving ticket stubs to customers when needed to identify filled orders.
• [Supplemental] Distribute food to servers.
• [Supplemental] Add relishes and garnishes to food orders, according to instructions.
• [Supplemental] Arrange tables and decorations according to instructions.
• [Supplemental] Plan, prepare, and deliver meals to individuals with special dietary needs.

Detailed work activities

• Add garnishes to food.
• Arrange food for serving.
• Arrange tables or dining areas.
• Balance receipts.
• Clean food preparation areas, facilities, or equipment.
• Clean food service areas.
• Clean tableware.
• Collect dirty dishes or other tableware.
• Communicate dining or order details to kitchen personnel.
• Communicate with customers to resolve complaints or ensure satisfaction.
• Cook foods.
• Deliver items.
• Manage preparation of special meals or diets.
• Move equipment, supplies or food to required locations.
• Operate cash registers.
• Order materials, supplies, or equipment.
• Package food or supplies.
• Prepare foods or meals.
• Prepare hot or cold beverages.
• Process customer bills or payments.
• Serve food or beverages.
• Stock serving stations or dining areas with food or supplies.
• Take customer orders.
• Train food preparation or food service personnel.