skillfactor-pipeline/skills/event-assistant/references/tasks.md

Tasks & work activities — event assistant

Source: O*NET 30.3, occupation 13-1121.00 (Meeting, Convention, and Event Planners).

Task statements

• [Core] Consult with customers to determine objectives and requirements for events, such as meetings, conferences, and conventions.
• [Core] Monitor event activities to ensure compliance with applicable regulations and laws, satisfaction of participants, and resolution of any problems that arise.
• [Core] Confer with staff at a chosen event site to coordinate details.
• [Core] Review event bills for accuracy and approve payment.
• [Core] Plan and develop programs, agendas, budgets, and services according to customer requirements.
• [Core] Coordinate services for events, such as accommodation and transportation for participants, facilities, catering, signage, displays, special needs requirements, printing and event security.
• [Core] Arrange the availability of audio-visual equipment, transportation, displays, and other event needs.
• [Core] Inspect event facilities to ensure that they conform to customer requirements.
• [Core] Maintain records of event aspects, including financial details.
• [Core] Conduct post-event evaluations to determine how future events could be improved.
• [Core] Negotiate contracts with such service providers and suppliers as hotels, convention centers, and speakers.
• [Core] Meet with sponsors and organizing committees to plan scope and format of events, to establish and monitor budgets, or to review administrative procedures and event progress.
• [Core] Direct administrative details, such as financial operations, dissemination of promotional materials, and responses to inquiries.
• [Core] Evaluate and select providers of services according to customer requirements.
• [Core] Read trade publications, attend seminars, and consult with other meeting professionals to keep abreast of meeting management standards and trends.
• [Core] Hire, train, and supervise volunteers and support staff required for events.
• [Supplemental] Organize registration of event participants.
• [Supplemental] Design and implement efforts to publicize events and promote sponsorships.
• [Supplemental] Obtain permits from fire and health departments to erect displays and exhibits and serve food at events.
• [Supplemental] Promote conference, convention and trades show services by performing tasks such as meeting with professional and trade associations, and producing brochures and other publications.
• [Supplemental] Develop event topics and choose featured speakers.

Detailed work activities

• Authorize financial actions.
• Conduct eligibility or selection interviews.
• Conduct surveys in organizations.
• Confer with others about financial matters.
• Confer with personnel to coordinate business operations.
• Correspond with customers to answer questions or resolve complaints.
• Create marketing materials.
• Develop financial or business plans.
• Inspect facilities or equipment to ensure specifications are met.
• Market products, services, or events.
• Monitor organizational compliance with regulations.
• Negotiate contracts with clients or service providers.
• Obtain documentation to authorize activities.
• Organize special events.
• Oversee business processes.
• Prepare financial documents.
• Supervise employees.
• Train personnel to enhance job skills.
• Update professional knowledge.
• Verify accuracy of records.