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skillfactor-pipeline af05383bb1 chore: v1 baseline - full 3,039-package catalog with AI-skill enrichment and O*NET backfill

Snapshot before the quality program (relevance gates, tiered mapping,
QA linter). v1 is the immutable before/after reference; evidence crawl
was at ~175/3039 occupations when tagged.

Co-Authored-By: Claude Fable 5 <noreply@anthropic.com>
Claude-Session: https://claude.ai/code/session_01PDKeXvpT6tENSvyQGLV1Uq

2026-07-09 05:32:49 +02:00

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name, description

name	description
call-centre-analyst	Occupational skill for the role 'call centre analyst' (also: CRM data analyst, call centre reporting analyst, marketing data analyst, call center agent, trainee data analyst, call center analyst). Use when the user asks for typical call centre analyst work such as: typical call centre analyst responsibilities

Call Centre Analyst

Call centre analysts examine data regarding incoming or outgoing customer calls. They prepare reports and visualisation.

Core workflow

How to use this skill

Read references/profile.md for the occupation profile and scope.
Consult references/tasks.md for the full task and activity inventory.
Check references/skills.md for essential vs. optional competences.
Check references/tools.md for the software commonly used in this role.
See references/ai-skills.md — matched external AI agent skills (per-source attribution).

Key competences (essential)

analyse call centre activities
analyse call performance trends
apply numeracy skills
apply statistical analysis techniques
call quality assurance management
call routing
call-centre technologies
carry out statistical forecasts
complete evaluation forms of calls
comply with legal regulations
create solutions to problems
gather data
have computer literacy
inspect data
perform data analysis

Hot technologies

Adobe Acrobat
Apple macOS
Facebook
Google Docs
Henry Schein Dentrix
IBM SPSS Statistics
Intuit QuickBooks
MEDITECH software
Microsoft Access
Microsoft Excel

Sources: ESCO v1.2.1 (http://data.europa.eu/esco/occupation/30ca97f4-a4fd-4189-a781-ac08f6b09b78), ONET 30.3 (43-1011.00, manual nearest match). See manifest.json for licensing/attribution.*

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