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skillfactor-pipeline/skills/call-centre-analyst/references/market.md
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Co-Authored-By: Claude Fable 5 <noreply@anthropic.com>
Claude-Session: https://claude.ai/code/session_01PDKeXvpT6tENSvyQGLV1Uq
2026-07-10 03:39:52 +02:00

2.5 KiB

Market evidence report — call-centre-analyst

Source: 18 real job ads (JSearch API, countries: us 13, gb 5), extracted into the MSSQL evidence store; as of 2026-07-09. This report contains extracted, aggregated facts only — no ad text is reproduced (copyright / platform terms).

Seniority distribution

Seniority Ads Share
mid 14 78 %
senior 3 17 %
junior 1 6 %

Tools — full market ranking

# Item Ads Share
1 Power BI 8 44 %
2 SQL 5 28 %
3 Microsoft Excel 4 22 %
4 Salesforce 4 22 %
5 Tableau 4 22 %

Hard skills — full market ranking

# Item Ads Share
1 data analysis 14 78 %
2 customer segmentation 4 22 %
3 data integration 3 17 %
4 statistical modeling 3 17 %

Methods — full market ranking

# Item Ads Share

Responsibilities — full market ranking

# Item Ads Share
1 report creation 4 22 %
2 data collection 3 17 %

Regional breakdown

Corpus note: 18 relevant ads in total — below the 100-ad target for a fully reliable ranking. Percentages above should be read as indicative.

US (us)

Insufficient evidence — 13 ads (minimum for a regional ranking: 30). No ranking is reported for this region.

UK (gb)

Insufficient evidence — 5 ads (minimum for a regional ranking: 30). No ranking is reported for this region.

EU/DACH (de, at, ch, nl)

Insufficient evidence — 0 ads (minimum for a regional ranking: 30). No ranking is reported for this region.

Job title variants in the market

Title Ads
CRM Analyst 4
Senior Data Analyst - CRM 2
Sr. Analyst, CRM Analytics 2
CRM Analyst - Reactivations - Remote Work 1
CRM Analyst for Sustainable Water Solutions 1
CRM Analytics & Data Specialist 1
CRM Data Analyst 1
CRM Data Analyst: Insights & Dashboards (Hybrid) 1
CRM Insights & Loyalty Analytics Analyst 1
Junior CRM Associate Analyst 1
Marketing Data Analyst: Power BI Insights & CRM Integrity 1
Senior Customer Data Analyst - Analytics & CRM Insights 1
Sr CRM Data Analyst 1

Methodology: entities extracted per ad ({hard_skills, tools, methods, responsibilities, seniority}), normalized, counted as DISTINCT ads per entity; report threshold ≥ 3 ads. Headline sections in skills.md/tools.md use the stricter ≥ 20 % threshold.