a2f17bdc12
Compile complete (10 professions x 150 attributed entries). The lint gate correctly blocked the v1-grade carrier packages (truncation defect); regen_skillmd.py brings them to reference SKILL.md quality (full competences, clean intro, market sections preserved) - all 9 published through the gate. Global stackx provenance: 1,350 items, measured. Co-Authored-By: Claude Fable 5 <noreply@anthropic.com> Claude-Session: https://claude.ai/code/session_01PDKeXvpT6tENSvyQGLV1Uq
111 lines
5.9 KiB
Markdown
111 lines
5.9 KiB
Markdown
# Tools & technology — call centre analyst
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Source: O*NET 30.3, occupation 43-1011.00 (First-Line Supervisors of Office and Administrative Support Workers) — manual nearest-occupation mapping via ISCO group 3341; the official ESCO crosswalk has no entry for this ESCO occupation.
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| Software | Category | Hot technology |
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| Adobe Acrobat | Document management software | yes |
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| Apple macOS | Operating system software | yes |
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| Facebook | Web page creation and editing software | yes |
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| Google Docs | Word processing software | yes |
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| Henry Schein Dentrix | Medical software | yes |
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| IBM SPSS Statistics | Analytical or scientific software | yes |
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| Intuit QuickBooks | Accounting software | yes |
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| MEDITECH software | Medical software | yes |
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| Microsoft Access | Data base user interface and query software | yes |
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| Microsoft Excel | Spreadsheet software | yes |
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| Microsoft Office software | Office suite software | yes |
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| Microsoft Outlook | Electronic mail software | yes |
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| Microsoft PowerPoint | Presentation software | yes |
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| Microsoft Project | Project management software | yes |
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| Microsoft SharePoint | Document management software | yes |
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| Microsoft Teams | Project management software | yes |
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| Microsoft Visio | Process mapping and design software | yes |
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| Microsoft Windows | Operating system software | yes |
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| Microsoft Word | Word processing software | yes |
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| Mozilla Firefox | Internet browser software | yes |
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| Oracle Database | Data base user interface and query software | yes |
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| Oracle PeopleSoft | Enterprise resource planning ERP software | yes |
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| Salesforce software | Customer relationship management CRM software | yes |
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| SAP software | Enterprise resource planning ERP software | yes |
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| Slack | Cloud-based data access and sharing software | yes |
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| Tableau | Business intelligence and data analysis software | yes |
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| Yardi software | Data base user interface and query software | yes |
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| ADP Workforce Now | Human resources software | |
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| Blackbaud The Raiser's Edge | Customer relationship management CRM software | |
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| Blackboard software | Data base user interface and query software | |
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| Bookkeeping software | Accounting software | |
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| Citrix cloud computing software | Access software | |
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| Contract management software | Project management software | |
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| Data entry software | Data base user interface and query software | |
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| Database software | Data base user interface and query software | |
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| Delphi Technology | Financial analysis software | |
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| Document management system software | Document management software | |
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| Dropbox | Cloud-based data access and sharing software | |
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| Evernote | Word processing software | |
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| FileMaker Pro | Data base user interface and query software | |
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| Fund accounting software | Accounting software | |
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| Google Drive | Cloud-based data access and sharing software | |
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| GroupMe | Instant messaging software | |
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| Handheld computer device software | Operating system software | |
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| HCSS HeavyBid | Project management software | |
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| HCSS HeavyJob | Project management software | |
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| Healthcare common procedure coding system HCPCS | Medical software | |
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| Human resource management software HRMS | Human resources software | |
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| IBM Cognos Impromptu | Business intelligence and data analysis software | |
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| IBM Domino | Communications server software | |
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| IBM Notes | Electronic mail software | |
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| JamBoard | Graphics or photo imaging software | |
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| LexisNexis | Information retrieval or search software | |
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| LogMeIn GoToMeeting | Video conferencing software | |
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| Loom | Video creation and editing software | |
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| Medical condition coding software | Medical software | |
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| Medical procedure coding software | Medical software | |
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| Microsoft Dynamics | Enterprise resource planning ERP software | |
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| Microsoft Dynamics GP | Enterprise resource planning ERP software | |
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| Microsoft Exchange | Electronic mail software | |
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| Microsoft Internet Explorer | Internet browser software | |
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| Microsoft Publisher | Desktop publishing software | |
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| MicroStrategy | Business intelligence and data analysis software | |
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| Minitab | Analytical or scientific software | |
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| Nearpod | Multi-media educational software | |
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| NetSuite ERP | Enterprise resource planning ERP software | |
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| NortonLifeLock cybersecurity software | Transaction security and virus protection software | |
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| Oracle E-Business Suite Financials | Financial analysis software | |
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| Oracle Eloqua | Customer relationship management CRM software | |
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| Oracle Fusion Applications | Enterprise resource planning ERP software | |
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| Oracle Hyperion | Enterprise resource planning ERP software | |
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| Oracle JD Edwards EnterpriseOne | Enterprise resource planning ERP software | |
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| Oracle PeopleSoft Financials | Enterprise resource planning ERP software | |
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| Oracle Taleo | Human resources software | |
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| Padlet | Computer based training software | |
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| Payroll software | Time accounting software | |
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| Qlik Tech QlikView | Business intelligence and data analysis software | |
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| Quicken | Accounting software | |
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| Sage 50 Accounting | Accounting software | |
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| SAP Business Objects | Enterprise resource planning ERP software | |
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| SAP Crystal Reports | Data base reporting software | |
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| Screencastify | Video creation and editing software | |
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| SmugMug Flickr | Graphics or photo imaging software | |
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| Social media sites | Web page creation and editing software | |
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| Tax software | Accounting software | |
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| Web browser software | Internet browser software | |
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| Work scheduling software | Calendar and scheduling software | |
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| YouTube | Video creation and editing software | |
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<!-- market-evidence -->
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## Market evidence (job-ad analysis, 18 ads, as of 2026-07-09)
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Share of analyzed job ads mentioning the item (threshold ≥ 20 %). Source: JSearch/Adzuna APIs.
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### Tools
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- Power BI — **44 %**
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- SQL — **28 %**
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- Tableau — **22 %**
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- Salesforce — **22 %**
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- Microsoft Excel — **22 %**
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<!-- market-evidence -->
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