skillfactor-pipeline/skills/cultural-facilities-manager/references/tasks.md

Tasks & work activities — cultural facilities manager

Source: O*NET 30.3, occupation 39-1013.00 (First-Line Supervisors of Gambling Services Workers) — manual nearest-occupation mapping via ISCO group 1431; the official ESCO crosswalk has no entry for this ESCO occupation.

Task statements

• [Core] Monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service.
• [Core] Respond to and resolve patrons' complaints.
• [Core] Observe gamblers' behavior for signs of cheating, such as marking, switching, or counting cards, and notify security staff of suspected cheating.
• [Core] Perform minor repairs or make adjustments to slot machines, resolving problems such as machine tilts and coin jams.
• [Core] Monitor payment of hand-delivered jackpots to ensure promptness.
• [Core] Greet customers and ask about the quality of service they are receiving.
• [Core] Perform paperwork required for monetary transactions.
• [Core] Explain and interpret house rules, such as game rules or betting limits, for patrons.
• [Core] Maintain familiarity with the games at a facility and with strategies or tricks used by cheaters at such games.
• [Core] Reset slot machines after payoffs.
• [Core] Answer patrons' questions about gaming machine functions and payouts.
• [Core] Record the specifics of malfunctioning machines and document malfunctions needing repair.
• [Core] Report customer-related incidents occurring in gaming areas to supervisors.
• [Core] Establish and maintain banks and table limits for each game.
• [Core] Attach "out of order" signs to malfunctioning machines, and notify technicians when machines need to be repaired or removed.
• [Core] Enforce safety rules, and report or remove safety hazards as well as guests who are underage, intoxicated, disruptive, or cheating.
• [Core] Exchange currency for customers, converting currency into requested combinations of bills and coins.
• [Core] Monitor stations and games and move dealers from game to game to ensure adequate staffing.
• [Core] Clean and maintain slot machines and surrounding areas.
• [Core] Evaluate workers' performance and prepare written performance evaluations.
• [Core] Monitor patrons for signs of compulsive gambling, offering assistance if necessary.
• [Supplemental] Record, issue receipts for, and pay off bets.
• [Supplemental] Monitor functioning of slot machine coin dispensers and fill coin hoppers when necessary.
• [Supplemental] Determine how many gaming tables to open each day and schedule staff accordingly.
• [Supplemental] Direct workers compiling summary sheets for each race or event to record amounts wagered and amounts to be paid to winners.
• [Core] Supervise the distribution of complimentary meals, hotel rooms, discounts, or other items given to players, based on length of play and amount bet.
• [Supplemental] Review operational expenses, budget estimates, betting accounts, or collection reports for accuracy.
• [Supplemental] Establish policies on types of gambling offered, odds, or extension of credit.
• [nan] Interview and hire workers.
• [nan] Train, supervise, schedule, and evaluate workers.

Detailed work activities

• Assign duties or work schedules to employees.
• Clean facilities or equipment.
• Communicate with management or other staff to resolve problems.
• Conduct amusement or gaming activities.
• Conduct eligibility or selection interviews.
• Conduct gaming transactions.
• Develop plans for programs or services.
• Distribute resources to patrons or employees.
• Enforce rules or regulations.
• Evaluate employee performance.
• Explain regulations, policies, or procedures.
• Greet customers, patrons, or visitors.
• Hire personnel.
• Maintain financial or account records.
• Maintain knowledge of business operations.
• Manage budgets for personal services operations.
• Monitor operational quality or safety.
• Monitor patron activities to identify problems or potential problems.
• Operate gaming equipment.
• Perform basic equipment maintenance.
• Prepare employee work schedules.
• Prepare operational reports or records.
• Resolve customer complaints or problems.
• Respond to customer inquiries.
• Supervise service workers.
• Train service staff.