af05383bb1
Snapshot before the quality program (relevance gates, tiered mapping, QA linter). v1 is the immutable before/after reference; evidence crawl was at ~175/3039 occupations when tagged. Co-Authored-By: Claude Fable 5 <noreply@anthropic.com> Claude-Session: https://claude.ai/code/session_01PDKeXvpT6tENSvyQGLV1Uq
41 lines
1.8 KiB
Markdown
41 lines
1.8 KiB
Markdown
# Competences — hospitality establishment receptionist
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Source: ESCO v1.2.1 occupation-skill relations (http://data.europa.eu/esco/occupation/82025c02-9082-416c-998b-f51eb0359ee6).
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## Essential
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- **assist at check-in** (skill/competence)
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- **assist clients with special needs** (skill/competence)
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- **comply with food safety and hygiene** (skill/competence)
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- **deal with arrivals in accommodation** (skill/competence)
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- **deal with departures in accommodation** (skill/competence)
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- **explain features in accommodation venue** (skill/competence)
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- **greet guests** (skill/competence)
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- **handle customer complaints** (skill/competence)
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- **handle financial transactions** (skill/competence)
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- **handover the service area** (skill/competence)
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- **identify customer's needs** (skill/competence)
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- **implement marketing strategies** (skill/competence)
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- **implement sales strategies** (skill/competence)
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- **maintain customer records** (skill/competence)
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- **maintain customer service** (skill/competence)
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- **maintain reception area** (skill/competence)
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- **maintain relationship with customers** (skill/competence)
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- **process booking** (skill/competence)
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- **process payments** (skill/competence)
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- **provide tourism related information** (skill/competence)
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## Optional
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- assess cleanliness of areas (skill/competence)
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- carry out end of day accounts (skill/competence)
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- detect drug abuse (skill/competence)
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- distribute local information materials (skill/competence)
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- ensure the privacy of guests (skill/competence)
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- maintain incident reporting records (skill/competence)
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- process reservations (skill/competence)
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- property management software (knowledge)
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- take room service orders (skill/competence)
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- tend to clients' personal items (skill/competence)
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- train reception staff (skill/competence)
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