af05383bb1
Snapshot before the quality program (relevance gates, tiered mapping, QA linter). v1 is the immutable before/after reference; evidence crawl was at ~175/3039 occupations when tagged. Co-Authored-By: Claude Fable 5 <noreply@anthropic.com> Claude-Session: https://claude.ai/code/session_01PDKeXvpT6tENSvyQGLV1Uq
2.7 KiB
2.7 KiB
name, description
| name | description |
|---|---|
| night-auditor | Occupational skill for the role 'night auditor' (also: overnight customer care manager, night time customer auditor, night customer care manager, overnight auditor). Use when the user asks for typical night auditor work such as: Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.; Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.; Clean and maintain lobby and common areas, such as restocking supplies and watering plants. |
Night Auditor
Night auditors oversee night customer care in hospitality establishment and perform a wide variety of activities from front desk to bookkeeping.
Core workflow
- Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
- Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
- Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
- Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies.
- Greet, register, and assign rooms to guests of hotels or motels.
- Verify customers' credit, and establish how the customer will pay for the accommodation.
- Keep records of room availability and guests' accounts, manually or using computers.
- Compute bills, collect payments, and make change for guests.
How to use this skill
- Read references/profile.md for the occupation profile and scope.
- Consult references/tasks.md for the full task and activity inventory.
- Check references/skills.md for essential vs. optional competences.
- Check references/tools.md for the software commonly used in this role.
- See references/ai-skills.md — matched external AI agent skills (per-source attribution).
Key competences (essential)
- assist at check-in
- carry out end of day accounts
- comply with food safety and hygiene
- deal with arrivals in accommodation
- deal with departures in accommodation
- greet guests
- handle customer complaints
- maintain customer records
- maintain customer service
- process payments
- process reservations
Hot technologies
- Yardi software
- Microsoft Outlook
- Microsoft Office software
- Microsoft PowerPoint
- Microsoft Excel
- Microsoft Word
Sources: ESCO v1.2.1 (http://data.europa.eu/esco/occupation/6e6e44ba-d9f0-403b-93d4-a8d4bd67787a), ONET 30.3 (43-4081.00). See manifest.json for licensing/attribution.*