af05383bb1
Snapshot before the quality program (relevance gates, tiered mapping, QA linter). v1 is the immutable before/after reference; evidence crawl was at ~175/3039 occupations when tagged. Co-Authored-By: Claude Fable 5 <noreply@anthropic.com> Claude-Session: https://claude.ai/code/session_01PDKeXvpT6tENSvyQGLV1Uq
2.9 KiB
2.9 KiB
name, description
| name | description |
|---|---|
| receptionist | Occupational skill for the role 'receptionist' (also: front desk receptionist, medical receptionist, corporate receptionist, office receptionist, receiving clerk, company secretary). Use when the user asks for typical receptionist work such as: Prepare documents and correspondence, such as damage claims, credit and billing inquiries, invoices, and service complaints.; Compile data from records to prepare periodic reports.; Read incoming correspondence to ascertain nature of writers' concerns and to determine disposition of correspondence. |
Receptionist
Receptionists are responsible for the reception area of a business. They answer the phone, greet guests, pass information, respond to inquiries and instruct visitors. They are the first point of contact for clients and customers.
Core workflow
- Prepare documents and correspondence, such as damage claims, credit and billing inquiries, invoices, and service complaints.
- Compile data from records to prepare periodic reports.
- Read incoming correspondence to ascertain nature of writers' concerns and to determine disposition of correspondence.
- Maintain files and control records to show correspondence activities.
- Gather records pertinent to specific problems, review them for completeness and accuracy, and attach records to correspondence as necessary.
- Route correspondence to other departments for reply.
- Compose letters in reply to correspondence concerning such items as requests for merchandise, damage claims, credit information requests, delinquent accounts, incorrect billing, or unsatisfactory service.
How to use this skill
- Read references/profile.md for the occupation profile and scope.
- Consult references/tasks.md for the full task and activity inventory.
- Check references/skills.md for essential vs. optional competences.
- Check references/tools.md for the software commonly used in this role.
- See references/ai-skills.md — matched external AI agent skills (per-source attribution).
Key competences (essential)
- adhere to organisational guidelines
- administer appointments
- communicate by telephone
- communicate verbal instructions
- communicate with customers
- company policies
- customer service
- disseminate internal communications
- disseminate messages to people
- greet guests
- maintain logbooks
- maintain reception area
- use microsoft office
Hot technologies
- Microsoft Access
- Microsoft SharePoint
- Microsoft Outlook
- SAP software
- Epic Systems
- Microsoft Office software
- Microsoft Windows
- Microsoft PowerPoint
- Microsoft Excel
- Microsoft Word
Sources: ESCO v1.2.1 (http://data.europa.eu/esco/occupation/f7b04542-d8c7-42db-8475-e63b507cce82), ONET 30.3 (43-4021.00). See manifest.json for licensing/attribution.*