skillfactor-pipeline/skills/street-warden/references/tasks.md

Tasks & work activities — street warden

Source: O*NET 30.3, occupation 33-3041.00 (Parking Enforcement Workers).

Task statements

• [Core] Patrol an assigned area by vehicle or on foot to ensure public compliance with existing parking ordinance.
• [Core] Maintain close communications with dispatching personnel, using two-way radios or cell phones.
• [Core] Write warnings and citations for illegally parked vehicles.
• [Core] Respond to and make radio dispatch calls regarding parking violations and complaints.
• [Core] Train new or temporary staff.
• [Core] Identify vehicles in violation of parking codes, checking with dispatchers when necessary to confirm identities or to determine whether vehicles need to be booted or towed.
• [Core] Perform simple vehicle maintenance procedures, such as checking oil and gas, and report mechanical problems to supervisors.
• [Core] Observe and report hazardous conditions, such as missing traffic signals or signs, and street markings that need to be repainted.
• [Core] Investigate and answer complaints regarding contested parking citations, determining their validity and routing them appropriately.
• [Core] Maintain assigned equipment and supplies, such as hand-held citation computers, citation books, rain gear, tire-marking chalk, and street cones.
• [Core] Provide information to the public regarding parking regulations and facilities, and the location of streets, buildings and points of interest.
• [Core] Appear in court at hearings regarding contested traffic citations.
• [Core] Make arrangements for illegally parked or abandoned vehicles to be towed, and direct tow-truck drivers to the correct vehicles.
• [Core] Perform traffic control duties such as setting up barricades and temporary signs, placing bags on parking meters to limit their use, or directing traffic.
• [Core] Enter and retrieve information pertaining to vehicle registration, identification, and status, using hand-held computers.
• [Core] Prepare and maintain required records, including logs of parking enforcement activities, and records of contested citations.
• [Supplemental] Mark tires of parked vehicles with chalk and record time of marking, and return at regular intervals to ensure that parking time limits are not exceeded.
• [Supplemental] Provide assistance to motorists needing help with problems, such as flat tires, keys locked in cars, or dead batteries.
• [Supplemental] Collect coins deposited in meters.
• [Supplemental] Locate lost, stolen, and counterfeit parking permits, and take necessary enforcement action.
• [Supplemental] Wind parking meter clocks.
• [Supplemental] Assign and review the work of subordinates.

Detailed work activities

• Assist motorists or pedestrians.
• Block physical access to restricted areas.
• Collect deposits, payments or fees.
• Communicate situation details to appropriate personnel.
• Confiscate prohibited or dangerous items.
• Direct vehicle traffic.
• Evaluate employee performance.
• Inform the public about policies, services or procedures.
• Investigate transportation incidents, violations, or complaints.
• Issue warnings or citations.
• Locate suspicious objects or vehicles.
• Maintain mechanical equipment.
• Maintain operational records.
• Maintain supply or equipment inventories.
• Monitor environmental conditions to detect hazards.
• Monitor vehicle movement or location.
• Patrol properties to maintain safety.
• Relay information about incidents or emergencies to personnel using phones or two-way radios.
• Relay information between personnel.
• Respond to customer problems or complaints.
• Testify at legal or legislative proceedings.
• Train employees in proper work procedures.
• Use databases to locate investigation details or other information.