af05383bb1
Snapshot before the quality program (relevance gates, tiered mapping, QA linter). v1 is the immutable before/after reference; evidence crawl was at ~175/3039 occupations when tagged. Co-Authored-By: Claude Fable 5 <noreply@anthropic.com> Claude-Session: https://claude.ai/code/session_01PDKeXvpT6tENSvyQGLV1Uq
51 lines
2.1 KiB
Markdown
51 lines
2.1 KiB
Markdown
# Competences โ vehicle rental agent
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Source: ESCO v1.2.1 occupation-skill relations (http://data.europa.eu/esco/occupation/3cc87d40-f402-4f57-9353-4b36a031cfc5).
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## Essential
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- **achieve sales targets** (skill/competence)
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- **apply numeracy skills** (skill/competence)
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- **arrange pickโup** (skill/competence)
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- **arrange rental car drop-off** (skill/competence)
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- **audit closed vehicle rental contracts** (skill/competence)
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- **car controls** (knowledge)
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- **check vehicle damage** (skill/competence)
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- **communicate with customers** (skill/competence)
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- **complete transaction procedures for returned vehicles** (skill/competence)
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- **conduct customer identification** (skill/competence)
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- **contract law** (knowledge)
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- **handle customer complaints** (skill/competence)
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- **handle rental overdues** (skill/competence)
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- **have computer literacy** (skill/competence)
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- **identify customer's needs** (skill/competence)
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- **perform multiple tasks at the same time** (skill/competence)
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- **process data** (skill/competence)
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- **process payments** (skill/competence)
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- **process reservations** (skill/competence)
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- **provide customers with price information** (skill/competence)
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- **record customers' personal data** (skill/competence)
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- **review completed contracts** (skill/competence)
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- **types of vehicles** (knowledge)
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## Optional
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- build rapport with people from different cultural backgrounds (skill/competence)
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- carsharing (knowledge)
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- create solutions to problems (skill/competence)
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- credit card payments (knowledge)
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- deal with pressure from unexpected circumstances (skill/competence)
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- facilitate official agreement (skill/competence)
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- leasing characteristics (knowledge)
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- listen actively (skill/competence)
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- maintain vehicle service (skill/competence)
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- manage theft prevention (skill/competence)
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- operate cash register (skill/competence)
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- show diplomacy (skill/competence)
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- speak different languages (skill/competence)
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- tolerate stress (skill/competence)
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- upsell products (skill/competence)
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- use customer relationship management software (skill/competence)
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- utilise cross-selling (skill/competence)
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- work independently in rental services (skill/competence)
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