47 lines
2.0 KiB
Markdown
47 lines
2.0 KiB
Markdown
---
|
|
name: aftersales-service-manager
|
|
description: "Occupational skill for the role 'aftersales service manager' (also: after sales service manager, aftersales coordinator). Use when the user asks for typical aftersales service manager work such as: typical aftersales service manager responsibilities"
|
|
---
|
|
|
|
# Aftersales Service Manager
|
|
|
|
Aftersales service managers are responsible for the lifecycle of the products delivered to customers for at least the warranty period, after which, in accordance with customer needs, for the sale of spare parts and technical support. They recruit the staff and collaborators, exercise leadership, and follow KPIs for products stocks, margins and orders. Ensure that safety rules and procedures are followed by the whole team. Manage the claims and guarantee-related processes.
|
|
|
|
## Core workflow
|
|
|
|
|
|
## How to use this skill
|
|
|
|
- Read [references/profile.md](references/profile.md) for the occupation profile and scope.
|
|
- Consult [references/tasks.md](references/tasks.md) for the full task and activity inventory.
|
|
- Check [references/skills.md](references/skills.md) for essential vs. optional competences.
|
|
- Check [references/tools.md](references/tools.md) for the software commonly used in this role.
|
|
- See [references/ai-skills.md](references/ai-skills.md) — matched external AI agent skills (per-source attribution).
|
|
|
|
## Key competences (essential)
|
|
|
|
- apply health and safety standards
|
|
- apply safety management
|
|
- execute after sales activities
|
|
- follow safety precautions in work practices
|
|
- manage health and safety standards
|
|
- sales activities
|
|
- sales department processes
|
|
- supervise worker safety
|
|
|
|
## Hot technologies
|
|
|
|
- Adobe Acrobat
|
|
- Adobe Creative Cloud software
|
|
- Bentley MicroStation
|
|
- Eclipse IDE
|
|
- Facebook
|
|
- Google Analytics
|
|
- Google Docs
|
|
- HubSpot software
|
|
- Hypertext markup language HTML
|
|
- IBM SPSS Statistics
|
|
|
|
---
|
|
*Sources: ESCO v1.2.1 (http://data.europa.eu/esco/occupation/a2ade835-81c2-452e-a4d8-a90348bbe378), O*NET 30.3 (11-2022.00, manual nearest match). See manifest.json for licensing/attribution.*
|