62 lines
3.4 KiB
Markdown
62 lines
3.4 KiB
Markdown
---
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name: business-service-manager
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description: "Occupational skill for the role 'business service manager' (also: professional services consultant, service operations manager, professional services manager, corporate services consultant, professional services executive, corporate service manager). Use when the user asks for typical business service manager work such as: Resolve customer complaints or answer customers' questions regarding policies and procedures.; Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.; Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes."
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---
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# Business Service Manager
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Business service managers are reponsible for the provision of professional services to companies. They organise the provision of services tailored to the needs of the client and liaise with clients to agree on the contractual obligations for both parties.
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## Core workflow
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1. Resolve customer complaints or answer customers' questions regarding policies and procedures.
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2. Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
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3. Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
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4. Implement corporate or departmental policies, procedures, and service standards in conjunction with management.
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5. Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
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6. Train or instruct employees in job duties or company policies or arrange for training to be provided.
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7. Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.
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8. Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
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## How to use this skill
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- Read [references/profile.md](references/profile.md) for the occupation profile and scope.
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- Consult [references/tasks.md](references/tasks.md) for the full task and activity inventory.
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- Check [references/skills.md](references/skills.md) for essential vs. optional competences.
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- Check [references/tools.md](references/tools.md) for the software commonly used in this role.
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- See [references/ai-skills.md](references/ai-skills.md) — matched external AI agent skills (per-source attribution).
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## Key competences (essential)
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- conclude business agreements
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- consult with business clients
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- develop business plans
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- ensure compliance with purchasing and contracting regulations
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- identify clients' needs
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- identify necessary human resources
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- implement strategic management
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- implement strategic planning
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- keep personal administration
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- maintain contract administration
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- maintain professional administration
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- make strategic business decisions
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- manage administrative systems
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- manage budgets
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- office administration
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## Hot technologies
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- Intuit QuickBooks
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- IBM SPSS Statistics
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- Tableau
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- Slack
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- Salesforce software
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- Microsoft Access
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- Oracle Database
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- Yardi software
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- Adobe Acrobat
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- Microsoft SharePoint
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---
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*Sources: ESCO v1.2.1 (http://data.europa.eu/esco/occupation/3c136897-4e0e-41ef-bb57-d8152323b93a), O*NET 30.3 (43-1011.00). See manifest.json for licensing/attribution.*
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