feat: customer-contact-centre-information-clerk skill package v0.1.0

2026-08-14 19:14:01 +02:00
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--- a/PROVENANCE.md
+++ b/PROVENANCE.md
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+# Data provenance — customer-contact-centre-information-clerk
+
+Where the content of this skill package comes from, counted by
+content items (tasks, competences, tools, evidence entries, curated
+knowledge). Rendered live by Gitea:
+
+```mermaid
+%%{init: {'theme':'base','themeVariables':{'pie1':'#f9a825','pie2':'#1e88e5','pie3':'#d97757','pie4':'#8e24aa','pieOuterStrokeWidth':'0px','pieSectionTextColor':'#fff'}}}%%
+pie showData
+    title Content sources — customer-contact-centre-information-clerk
+    "ESCO (occupation & competences)" : 33
+    "O*NET (tasks & tools)" : 140
+    "Anthropic official Claude skills" : 5
+    "External AI skill packs (mapped)" : 162
+```
+
+| Source | Items | Share | Files |
+|---|---|---|---|
+| ESCO (occupation & competences) | 33 | 9.7 % | references/profile.md, references/skills.md |
+| O*NET (tasks & tools) | 140 | 41.2 % | references/tasks.md, references/tools.md |
+| Job boards (market evidence) | 0 | 0.0 % | references/market.md (full report) + "Market evidence" headline sections |
+| Wikipedia & AI expert curation | 0 | 0.0 % | glossary, literature, usecases, intake, quality, evals/ |
+| Anthropic official Claude skills | 5 | 1.5 % | references/ai-skills.md, section "anthropics/skills" (official Claude Code skills) |
+| External AI skill packs (mapped) | 162 | 47.6 % | references/ai-skills.md (per-source attribution inside) |
+| Stack Exchange practitioner Q&A (CC-BY-SA) | 0 | 0.0 % | references/practitioner-qa.md (per-entry attribution inside) |
+
+Licensing: O*NET (USDOL/ETA, CC BY 4.0) · ESCO (© European Union) ·
+job-ad evidence via official APIs (JSearch/Adzuna) · Wikipedia content
+paraphrased with source URLs — never copied · external AI skills are
+linked, not copied (Apache-2.0/MIT/source-available, see ai-skills.md).
--- a/SKILL.md
+++ b/SKILL.md
@@ -0,0 +1,59 @@
+---
+name: customer-contact-centre-information-clerk
+description: "Occupational skill for the role 'customer contact centre information clerk' (also: customer information center assistant, client services clerk, customer helpdesk clerk, customer contact center information clerk, customer representative, customer contact clerk). Use when the user asks for typical customer contact centre information clerk work such as: Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.; Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.; Check to ensure that appropriate changes were made to resolve customers' problems."
+---
+
+# Customer Contact Centre Information Clerk
+
+Customer contact centre information clerks provide information to customers via the telephone and other media such as email. They answer inquiries about a company's or oganisation's services, products and policies.
+
+## Core workflow
+
+1. Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
+2. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
+3. Check to ensure that appropriate changes were made to resolve customers' problems.
+4. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
+5. Refer unresolved customer grievances to designated departments for further investigation.
+6. Determine charges for services requested, collect deposits or payments, or arrange for billing.
+7. Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
+
+## How to use this skill
+
+- Read [references/profile.md](references/profile.md) for the occupation profile and scope.
+- Consult [references/tasks.md](references/tasks.md) for the full task and activity inventory.
+- Check [references/skills.md](references/skills.md) for essential vs. optional competences.
+- Check [references/tools.md](references/tools.md) for the software commonly used in this role.
+- See [references/ai-skills.md](references/ai-skills.md) — matched external AI agent skills (per-source attribution).
+
+## Key competences (essential)
+
+- answer incoming calls
+- characteristics of products
+- characteristics of services
+- collect customer data
+- communicate by telephone
+- communicate with customers
+- customer insight
+- customer service
+- establish customer rapport
+- guarantee customer satisfaction
+- keep records of customer interaction
+- perform customer management
+- provide customer follow-up
+- use databases
+
+## Hot technologies
+
+- Intuit QuickBooks
+- Slack
+- Salesforce software
+- Microsoft Access
+- Oracle Database
+- Yardi software
+- Adobe Acrobat
+- Microsoft SharePoint
+- Microsoft Outlook
+- Oracle PeopleSoft
+
+---
+*Sources: ESCO v1.2.1 (http://data.europa.eu/esco/occupation/b7b75eb6-34bc-462d-b412-eed393cc1397), O*NET 30.3 (43-4051.00). See manifest.json for licensing/attribution.*
--- a/manifest.json
+++ b/manifest.json
@@ -0,0 +1,244 @@
+{
+  "name": "customer-contact-centre-information-clerk",
+  "title": "customer contact centre information clerk",
+  "version": "0.1.0",
+  "layer": "core",
+  "language": "en",
+  "generated": "2026-07-07",
+  "ids": {
+    "esco_uri": "http://data.europa.eu/esco/occupation/b7b75eb6-34bc-462d-b412-eed393cc1397",
+    "esco_code": "4222.1",
+    "isco_group": "4222",
+    "onet_soc": "43-4051.00",
+    "crosswalk_match": "closeMatch"
+  },
+  "sources": [
+    {
+      "name": "ESCO",
+      "version": "1.2.1",
+      "url": "https://esco.ec.europa.eu/"
+    },
+    {
+      "name": "O*NET",
+      "version": "30.3",
+      "url": "https://www.onetcenter.org/",
+      "license": "CC BY 4.0"
+    }
+  ],
+  "attribution": "This package includes information from the O*NET Database (v30.3) by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), CC BY 4.0. skillfactor is not endorsed by USDOL/ETA. ESCO data (v1.2.1) (c) European Union, used per the ESCO download conditions: https://esco.ec.europa.eu/en/use-esco/download",
+  "counts": {
+    "tasks": 13,
+    "dwas": 14,
+    "skills_essential": 14,
+    "skills_optional": 18,
+    "software": 112
+  },
+  "enrichment_ai_skills": {
+    "generated": "2026-07-14",
+    "method": "deterministic mapping (ISCO prefix + title/competence keywords)",
+    "sources": {
+      "anthropics/skills": {
+        "repo": "https://github.com/anthropics/skills",
+        "commit": "f6656c1",
+        "license": "Apache-2.0; the document skills (docx/pdf/pptx/xlsx) are source-available \u2014 see the LICENSE.txt in the upstream skill folder",
+        "skills": 2
+      },
+      "wshobson/agents": {
+        "repo": "https://github.com/wshobson/agents",
+        "commit": "6fd3247",
+        "license": "MIT (c) Seth Hobson",
+        "skills": 1
+      },
+      "ConardLi/garden-skills": {
+        "repo": "https://github.com/ConardLi/garden-skills",
+        "commit": "fbd6453",
+        "license": "MIT",
+        "skills": 1
+      },
+      "nexscope-ai/eCommerce-Skills": {
+        "repo": "https://github.com/nexscope-ai/eCommerce-Skills",
+        "commit": "56f3288",
+        "license": "MIT",
+        "skills": 4
+      },
+      "jeremylongshore/claude-code-plugins-plus-skills": {
+        "repo": "https://github.com/jeremylongshore/claude-code-plugins-plus-skills",
+        "commit": "e112938a",
+        "license": "MIT",
+        "skills": 4
+      },
+      "rampstackco/claude-skills": {
+        "repo": "https://github.com/rampstackco/claude-skills",
+        "commit": "bc6d961",
+        "license": "MIT",
+        "skills": 2
+      },
+      "davila7/claude-code-templates": {
+        "repo": "https://github.com/davila7/claude-code-templates",
+        "commit": "fa79251",
+        "license": "MIT",
+        "skills": 8
+      },
+      "mohitagw15856/pm-claude-skills": {
+        "repo": "https://github.com/mohitagw15856/pm-claude-skills",
+        "commit": "876fa30",
+        "license": "MIT",
+        "skills": 8
+      },
+      "affaan-m/everything-claude-code": {
+        "repo": "https://github.com/affaan-m/everything-claude-code",
+        "commit": "ed38744",
+        "license": "MIT",
+        "skills": 1
+      },
+      "brycewang-stanford/Auto-Empirical-Research-Skills": {
+        "repo": "https://github.com/brycewang-stanford/Auto-Empirical-Research-Skills",
+        "commit": "85bf545",
+        "license": "CC-BY-4.0",
+        "skills": 12
+      },
+      "a5c-ai/babysitter": {
+        "repo": "https://github.com/a5c-ai/babysitter",
+        "commit": "44a5d58b",
+        "license": "MIT",
+        "skills": 2
+      },
+      "wanshuiyin/Auto-claude-code-research-in-sleep": {
+        "repo": "https://github.com/wanshuiyin/Auto-claude-code-research-in-sleep",
+        "commit": "eb5c9d7",
+        "license": "MIT",
+        "skills": 2
+      },
+      "giuseppe-trisciuoglio/developer-kit": {
+        "repo": "https://github.com/giuseppe-trisciuoglio/developer-kit",
+        "commit": "306f428",
+        "license": "MIT",
+        "skills": 1
+      },
+      "K-Dense-AI/claude-scientific-skills": {
+        "repo": "https://github.com/K-Dense-AI/claude-scientific-skills",
+        "commit": "4d97e29",
+        "license": "MIT",
+        "skills": 1
+      },
+      "foryourhealth111-pixel/Vibe-Skills": {
+        "repo": "https://github.com/foryourhealth111-pixel/Vibe-Skills",
+        "commit": "34429a8",
+        "license": "Apache-2.0",
+        "skills": 3
+      },
+      "K-Dense-AI/scientific-agent-skills": {
+        "repo": "https://github.com/K-Dense-AI/scientific-agent-skills",
+        "commit": "4d97e29",
+        "license": "MIT",
+        "skills": 1
+      },
+      "zilliztech/mfs": {
+        "repo": "https://github.com/zilliztech/mfs",
+        "commit": "7835289",
+        "license": "Apache-2.0",
+        "skills": 1
+      },
+      "davepoon/buildwithclaude": {
+        "repo": "https://github.com/davepoon/buildwithclaude",
+        "commit": "3c94e0c",
+        "license": "MIT",
+        "skills": 2
+      },
+      "Devin-AXIS/iPolloWork": {
+        "repo": "https://github.com/Devin-AXIS/iPolloWork",
+        "commit": "5107542",
+        "license": "custom (see upstream LICENSE)",
+        "skills": 1
+      },
+      "nWave-ai/nWave": {
+        "repo": "https://github.com/nWave-ai/nWave",
+        "commit": "1d0f13c",
+        "license": "MIT",
+        "skills": 1
+      },
+      "gooseworks-ai/goose-skills": {
+        "repo": "https://github.com/gooseworks-ai/goose-skills",
+        "commit": "94ec916",
+        "license": "no explicit license \u2014 referenced by link only",
+        "skills": 12
+      },
+      "infrasity-labs/dev-gtm-claude-skills": {
+        "repo": "https://github.com/infrasity-labs/dev-gtm-claude-skills",
+        "commit": "02cfefb",
+        "license": "MIT",
+        "skills": 2
+      },
+      "aaron-he-zhu/aaron-marketing-skills": {
+        "repo": "https://github.com/aaron-he-zhu/aaron-marketing-skills",
+        "commit": "b7b0b9f",
+        "license": "Apache-2.0",
+        "skills": 1
+      },
+      "rockscy/solo-skills": {
+        "repo": "https://github.com/rockscy/solo-skills",
+        "commit": "80ec4cf",
+        "license": "MIT",
+        "skills": 2
+      },
+      "alirezarezvani/claude-skills": {
+        "repo": "https://github.com/alirezarezvani/claude-skills",
+        "commit": "0241f43",
+        "license": "MIT",
+        "skills": 1
+      },
+      "anbeime/skill": {
+        "repo": "https://github.com/anbeime/skill",
+        "commit": "ddad607",
+        "license": "no explicit license \u2014 referenced by link only",
+        "skills": 1
+      },
+      "JasonColapietro/suede-creator-skills": {
+        "repo": "https://github.com/JasonColapietro/suede-creator-skills",
+        "commit": "0dc2aef",
+        "license": "MIT",
+        "skills": 1
+      },
+      "browser-act/skills": {
+        "repo": "https://github.com/browser-act/skills",
+        "commit": "51daea1",
+        "license": "MIT",
+        "skills": 1
+      },
+      "jabrena/plinth": {
+        "repo": "https://github.com/jabrena/plinth",
+        "commit": "065eae8",
+        "license": "Apache-2.0",
+        "skills": 1
+      }
+    },
+    "total_skills": 80,
+    "tiers": {
+      "core": 38,
+      "adjacent": 42
+    }
+  },
+  "provenance": {
+    "items": {
+      "esco": 33,
+      "onet": 140,
+      "jobads": 0,
+      "wiki_ai": 0,
+      "anthropic": 5,
+      "ai_skills": 162,
+      "stackx": 0
+    },
+    "share_percent": {
+      "esco": 9.7,
+      "onet": 41.2,
+      "jobads": 0.0,
+      "wiki_ai": 0.0,
+      "anthropic": 1.5,
+      "ai_skills": 47.6,
+      "stackx": 0.0
+    },
+    "method": "content items per source category"
+  },
+  "collar": "white",
+  "computer_work": true
+}
--- a/references/ai-skills.md
+++ b/references/ai-skills.md
@@ -0,0 +1,330 @@
+# External AI agent skills — customer-contact-centre-information-clerk
+
+Proven, publicly available AI agent skills mapped to this occupation.
+Nothing is copied from the sources: every entry is a name, a one-line
+summary and a link to the upstream skill package. Each section names
+its source repository, commit, license and retrieval date.
+
+**Tiers:** `core` = the skill directly exercises a top market hard
+skill, tool or method (from gated job-ad evidence) or an essential
+ESCO competence of this occupation; `adjacent` =
+plausibly useful, secondary. Entries are capped at 12 per source
+and 80 in total per occupation (core first,
+strongest matches survive); everything beyond the caps is excluded
+and logged in the pipeline audit trail, not in this package.
+
+_Matched deterministically (ISCO group + title/competence keywords,
+tiered against market evidence + ESCO essentials) by
+`pipeline/p5_enrich_ai_skills.py` on 2026-07-14._
+
+## Source: anthropics/skills
+
+- Repository: [https://github.com/anthropics/skills](https://github.com/anthropics/skills) (commit `f6656c1`, retrieved 2026-07-14)
+- License: Apache-2.0; the document skills (docx/pdf/pptx/xlsx) are source-available — see the LICENSE.txt in the upstream skill folder
+
+| Skill | Tier | What it adds | Upstream |
+|---|---|---|---|
+| `docx` | adjacent | Use this skill whenever the user wants to create, read, edit, or manipulate Word documents (.docx files) or Word templates (.dotx files). Triggers include: any mention of 'Word doc', 'word document', '.docx', '.dotx', or requests to … | [source](https://github.com/anthropics/skills/tree/main/skills/docx) |
+| `pdf` | adjacent | Use this skill whenever the user wants to do anything with PDF files. This includes reading or extracting text/tables from PDFs, combining or merging multiple PDFs into one, splitting PDFs apart, rotating pages, adding watermarks, creating … | [source](https://github.com/anthropics/skills/tree/main/skills/pdf) |
+
+## Source: wshobson/agents
+
+- Repository: [https://github.com/wshobson/agents](https://github.com/wshobson/agents) (commit `6fd3247`, retrieved 2026-07-14)
+- License: MIT (c) Seth Hobson
+
+| Skill | Tier | What it adds | Upstream |
+|---|---|---|---|
+| `file-conversion` | adjacent | Convert files between formats — PDF to Word, HEIC to JPG, MP4 to MP3, CSV to JSON, EPUB to MOBI, and 999 total routes across images, video, audio, documents, data, fonts, ebooks, and archives. Free via changethisfile.com, no API key or … | [source](https://github.com/wshobson/agents/tree/main/plugins/file-conversion/skills/file-conversion) |
+
+## Source: ConardLi/garden-skills
+
+- Repository: [https://github.com/ConardLi/garden-skills](https://github.com/ConardLi/garden-skills) (commit `fbd6453`, retrieved 2026-07-14)
+- License: MIT
+
+| Skill | Tier | What it adds | Upstream |
+|---|---|---|---|
+| `kb-retriever` | adjacent | 面向本地知识库目录的检索和问答助手。核心流程：(1)分层索引导航 (2)遇到PDF/Excel时必须先读取references学习处理方法 (3)处理文件后再检索。按文件类型组合使用 grep、Read、pdfplumber、pandas 进行渐进式检索，避免整文件加载。用户问题涉及"从知识库目录回答问题/检索信息/查资料"时使用。 | [source](https://github.com/ConardLi/garden-skills/tree/fbd6453/skills/kb-retriever) |
+
+## Source: a5c-ai/babysitter
+
+- Repository: [https://github.com/a5c-ai/babysitter](https://github.com/a5c-ai/babysitter) (commit `44a5d58b`, retrieved 2026-07-14)
+- License: MIT
+
+| Skill | Tier | What it adds | Upstream |
+|---|---|---|---|
+| `comparable-transaction-finder` | core | Searches M&A and funding databases for relevant comparable transactions | [source](https://github.com/a5c-ai/babysitter/tree/44a5d58b/library/specializations/domains/business/venture-capital/skills/comparable-transaction-finder) |
+| `Customer Feedback Aggregation` | adjacent | Aggregate and analyze customer feedback from multiple sources for product insights | [source](https://github.com/a5c-ai/babysitter/tree/44a5d58b/library/specializations/product-management/skills/feedback-aggregation) |
+
+## Source: aaron-he-zhu/aaron-marketing-skills
+
+- Repository: [https://github.com/aaron-he-zhu/aaron-marketing-skills](https://github.com/aaron-he-zhu/aaron-marketing-skills) (commit `b7b0b9f`, retrieved 2026-07-14)
+- License: Apache-2.0
+
+| Skill | Tier | What it adds | Upstream |
+|---|---|---|---|
+| `audience-segment-builder` | adjacent | Use when the user asks to "build audience segments from my customer list", "make value-based / lookalike seed lists", "set up exclusion / suppression segments", or "map audiences to funnel stages across platforms"; turns the user''s OWN … | [source](https://github.com/aaron-he-zhu/aaron-marketing-skills/tree/b7b0b9f/ad/research/audience-segment-builder) |
+
+## Source: affaan-m/everything-claude-code
+
+- Repository: [https://github.com/affaan-m/everything-claude-code](https://github.com/affaan-m/everything-claude-code) (commit `ed38744`, retrieved 2026-07-14)
+- License: MIT
+
+| Skill | Tier | What it adds | Upstream |
+|---|---|---|---|
+| `agentic-os` | core | Build persistent multi-agent operating systems on Claude Code. Covers kernel architecture, specialist agents, slash commands, file-based memory, scheduled automation, and state management without external databases. | [source](https://github.com/affaan-m/everything-claude-code/tree/ed38744/skills/agentic-os) |
+
+## Source: alirezarezvani/claude-skills
+
+- Repository: [https://github.com/alirezarezvani/claude-skills](https://github.com/alirezarezvani/claude-skills) (commit `0241f43`, retrieved 2026-07-14)
+- License: MIT
+
+| Skill | Tier | What it adds | Upstream |
+|---|---|---|---|
+| `product-manager-toolkit` | adjacent | Comprehensive toolkit for product managers including RICE prioritization, customer interview analysis, PRD templates, discovery frameworks, and go-to-market strategies. Use when prioritizing features, synthesizing user research, writing … | [source](https://github.com/alirezarezvani/claude-skills/tree/0241f43/product-team/skills/product-manager-toolkit) |
+
+## Source: anbeime/skill
+
+- Repository: [https://github.com/anbeime/skill](https://github.com/anbeime/skill) (commit `ddad607`, retrieved 2026-07-14)
+- License: no explicit license — referenced by link only
+
+| Skill | Tier | What it adds | Upstream |
+|---|---|---|---|
+| `product-manager-toolkit` | adjacent | Comprehensive toolkit for product managers including RICE prioritization, customer interview analysis, PRD templates, discovery frameworks, and go-to-market strategies. Use for feature prioritization, user research synthesis, requirement … | [source](https://github.com/anbeime/skill/tree/ddad607/skills/product-manager-toolkit/product-manager-toolkit) |
+
+## Source: browser-act/skills
+
+- Repository: [https://github.com/browser-act/skills](https://github.com/browser-act/skills) (commit `51daea1`, retrieved 2026-07-14)
+- License: MIT
+
+| Skill | Tier | What it adds | Upstream |
+|---|---|---|---|
+| `taobao-product-reviews` | adjacent | Fetch customer reviews for a Taobao or Tmall product by itemId, returning reviewer name, date, purchased variant, review text, and photo URLs. Use when user asks to get product reviews from Taobao, scrape Taobao customer feedback, extract … | [source](https://github.com/browser-act/skills/tree/51daea1/solutions/ecommerce/taobao-product-reviews) |
+
+## Source: brycewang-stanford/Auto-Empirical-Research-Skills
+
+- Repository: [https://github.com/brycewang-stanford/Auto-Empirical-Research-Skills](https://github.com/brycewang-stanford/Auto-Empirical-Research-Skills) (commit `85bf545`, retrieved 2026-07-14)
+- License: CC-BY-4.0
+
+| Skill | Tier | What it adds | Upstream |
+|---|---|---|---|
+| `biomedical-skills` | core | 24 biomedical research skills. Trigger: medical research, clinical trials, genomics, bioinformatics. Design: domain databases, wet-lab/dry-lab methods, and ethical compliance guides. | [source](https://github.com/brycewang-stanford/Auto-Empirical-Research-Skills/tree/85bf545/skills/43-wentorai-research-plugins/skills/domains/biomedical) |
+| `boolean-search-guide` | core | Master Boolean operators and advanced search syntax for academic databases | [source](https://github.com/brycewang-stanford/Auto-Empirical-Research-Skills/tree/85bf545/skills/43-wentorai-research-plugins/skills/literature/search/boolean-search-guide) |
+| `conservation-biology-guide` | core | Apply conservation biology methods, databases, and assessment tools | [source](https://github.com/brycewang-stanford/Auto-Empirical-Research-Skills/tree/85bf545/skills/43-wentorai-research-plugins/skills/domains/ecology/conservation-biology-guide) |
+| `database-comparison-guide` | core | Compare major academic databases and when to use each for research | [source](https://github.com/brycewang-stanford/Auto-Empirical-Research-Skills/tree/85bf545/skills/43-wentorai-research-plugins/skills/literature/search/database-comparison-guide) |
+| `deep-literature-search` | core | Multi-source exhaustive literature search across academic databases | [source](https://github.com/brycewang-stanford/Auto-Empirical-Research-Skills/tree/85bf545/skills/43-wentorai-research-plugins/skills/literature/search/deep-literature-search) |
+| `economics-skills` | core | 9 economics skills. Trigger: economic modeling, policy analysis, macroeconomic data, FRED. Design: theory plus empirical methods with standard economics databases. | [source](https://github.com/brycewang-stanford/Auto-Empirical-Research-Skills/tree/85bf545/skills/43-wentorai-research-plugins/skills/domains/economics) |
+| `findpapers-guide` | core | Search multiple academic databases simultaneously with Findpapers | [source](https://github.com/brycewang-stanford/Auto-Empirical-Research-Skills/tree/85bf545/skills/43-wentorai-research-plugins/skills/literature/search/findpapers-guide) |
+| `i1` | core | Paper Retrieval Agent - Multi-database paper fetching from Semantic Scholar, OpenAlex, arXiv Handles rate limiting, deduplication, and PDF URL extraction Use when: fetching papers, searching databases, paper retrieval Triggers: fetch … | [source](https://github.com/brycewang-stanford/Auto-Empirical-Research-Skills/tree/85bf545/skills/25-HosungYou-Diverga/skills/i1) |
+| `law-skills` | core | 9 legal research skills. Trigger: legal research, case law analysis, regulatory compliance. Design: legal databases, citation networks, and judicial analytics tools. | [source](https://github.com/brycewang-stanford/Auto-Empirical-Research-Skills/tree/85bf545/skills/43-wentorai-research-plugins/skills/domains/law) |
+| `literature-review` | core | Conduct comprehensive, systematic literature reviews using multiple academic databases (PubMed, arXiv, bioRxiv, Semantic Scholar, etc.). This skill should be used when conducting systematic literature reviews, meta-analyses, research … | [source](https://github.com/brycewang-stanford/Auto-Empirical-Research-Skills/tree/85bf545/skills/03-K-Dense-AI-claude-scientific-skills/literature-review) |
+| `literature-survey-generator` | core | Generate a complete academic literature survey from scratch using multi-agent orchestration. Searches academic databases (OpenAlex, CrossRef, Unpaywall), downloads PDFs, builds BibTeX, drafts a LaTeX review, compiles it, reviews for … | [source](https://github.com/brycewang-stanford/Auto-Empirical-Research-Skills/tree/85bf545/skills/68-research-productivity-skills/literature-survey-generator) |
+| `notero-zotero-notion-guide` | core | Sync Zotero references and annotations to Notion databases | [source](https://github.com/brycewang-stanford/Auto-Empirical-Research-Skills/tree/85bf545/skills/43-wentorai-research-plugins/skills/tools/knowledge-graph/notero-zotero-notion-guide) |
+
+## Source: davepoon/buildwithclaude
+
+- Repository: [https://github.com/davepoon/buildwithclaude](https://github.com/davepoon/buildwithclaude) (commit `3c94e0c`, retrieved 2026-07-14)
+- License: MIT
+
+| Skill | Tier | What it adds | Upstream |
+|---|---|---|---|
+| `notion-automation` | core | Automate Notion tasks via Rube MCP (Composio): pages, databases, blocks, comments, users. Always search tools first for current schemas. | [source](https://github.com/davepoon/buildwithclaude/tree/3c94e0c/plugins/all-skills/skills/notion-automation) |
+| `market-research` | adjacent | Manages the founder's market understanding — running initial market research, updating findings, and answering questions about market size, customer segments, buying behavior, pricing benchmarks, and industry trends. Use when the … | [source](https://github.com/davepoon/buildwithclaude/tree/3c94e0c/plugins/startup-superpowers/skills/market-research) |
+
+## Source: davila7/claude-code-templates
+
+- Repository: [https://github.com/davila7/claude-code-templates](https://github.com/davila7/claude-code-templates) (commit `fa79251`, retrieved 2026-07-14)
+- License: MIT
+
+| Skill | Tier | What it adds | Upstream |
+|---|---|---|---|
+| `railway-templates` | core | Search and deploy services from Railway's template marketplace. Use when user wants to add a service from a template, find templates for a specific use case, or deploy tools like Ghost, Strapi, n8n, Minio, Uptime Kuma, etc. For databases … | [source](https://github.com/davila7/claude-code-templates/tree/fa79251/cli-tool/components/skills/railway/templates) |
+| `uniprot-database` | core | Direct REST API access to UniProt. Protein searches, FASTA retrieval, ID mapping, Swiss-Prot/TrEMBL. For Python workflows with multiple databases, prefer bioservices (unified interface to 40+ services). Use this for direct HTTP/REST work … | [source](https://github.com/davila7/claude-code-templates/tree/fa79251/cli-tool/components/skills/scientific/uniprot-database) |
+| `gget` | core | CLI/Python toolkit for rapid bioinformatics queries. Preferred for quick BLAST searches. Access to 20+ databases: gene info (Ensembl/UniProt), AlphaFold, ARCHS4, Enrichr, OpenTargets, COSMIC, genome downloads. For advanced BLAST/batch … | [source](https://github.com/davila7/claude-code-templates/tree/fa79251/cli-tool/components/skills/scientific/gget) |
+| `literature-review` | core | Conduct comprehensive, systematic literature reviews using multiple academic databases (PubMed, arXiv, bioRxiv, Semantic Scholar, etc.). This skill should be used when conducting systematic literature reviews, meta-analyses, research … | [source](https://github.com/davila7/claude-code-templates/tree/fa79251/cli-tool/components/skills/scientific/literature-review) |
+| `llm-ops` | core | LLM Operations -- RAG, embeddings, vector databases, fine-tuning, prompt engineering avancado, custos de LLM, evals de qualidade e arquiteturas de IA para producao. | [source](https://github.com/davila7/claude-code-templates/tree/fa79251/cli-tool/components/skills/ai-research/llm-ops) |
+| `rag-engineer` | core | Expert in building Retrieval-Augmented Generation systems. Masters embedding models, vector databases, chunking strategies, and retrieval optimization for LLM applications. Use when: building RAG, vector search, embeddings, semantic … | [source](https://github.com/davila7/claude-code-templates/tree/fa79251/cli-tool/components/skills/ai-research/rag-engineer) |
+| `loki-mode` | adjacent | Multi-agent autonomous startup system for Claude Code. Triggers on "Loki Mode". Orchestrates 100+ specialized agents across engineering, QA, DevOps, security, data/ML, business operations, marketing, HR, and customer success. Takes PRD to … | [source](https://github.com/davila7/claude-code-templates/tree/fa79251/cli-tool/components/skills/ai-research/loki-mode) |
+| `product-manager-toolkit` | adjacent | Comprehensive toolkit for product managers including RICE prioritization, customer interview analysis, PRD templates, discovery frameworks, and go-to-market strategies. Use for feature prioritization, user research synthesis, requirement … | [source](https://github.com/davila7/claude-code-templates/tree/fa79251/cli-tool/components/skills/business-marketing/product-manager-toolkit) |
+
+## Source: Devin-AXIS/iPolloWork
+
+- Repository: [https://github.com/Devin-AXIS/iPolloWork](https://github.com/Devin-AXIS/iPolloWork) (commit `5107542`, retrieved 2026-07-14)
+- License: custom (see upstream LICENSE)
+
+| Skill | Tier | What it adds | Upstream |
+|---|---|---|---|
+| `notion-knowledge` | core | Search connected Notion pages and databases, verify the relevant sources, and produce concise answers that preserve links and uncertainty. | [source](https://github.com/Devin-AXIS/iPolloWork/tree/5107542/examples/plugin-packages/notion/.opencode/skills/notion-knowledge) |
+
+## Source: foryourhealth111-pixel/Vibe-Skills
+
+- Repository: [https://github.com/foryourhealth111-pixel/Vibe-Skills](https://github.com/foryourhealth111-pixel/Vibe-Skills) (commit `34429a8`, retrieved 2026-07-14)
+- License: Apache-2.0
+
+| Skill | Tier | What it adds | Upstream |
+|---|---|---|---|
+| `literature-review` | core | Conduct comprehensive, systematic literature reviews using multiple academic databases (PubMed, arXiv, bioRxiv, Semantic Scholar, etc.). This skill should be used when conducting systematic literature reviews, meta-analyses, research … | [source](https://github.com/foryourhealth111-pixel/Vibe-Skills/tree/34429a8/bundled/skills/literature-review) |
+| `similarity-search-patterns` | core | Implement efficient similarity search with vector databases. Use when building semantic search, implementing nearest neighbor queries, or optimizing retrieval performance. | [source](https://github.com/foryourhealth111-pixel/Vibe-Skills/tree/34429a8/bundled/skills/similarity-search-patterns) |
+| `uniprot-database` | core | Direct REST API access to UniProt. Protein searches, FASTA retrieval, ID mapping, Swiss-Prot/TrEMBL. For broader biological evidence lookup across databases, use bio-database-evidence. Use this for direct HTTP/REST work or UniProt-specific … | [source](https://github.com/foryourhealth111-pixel/Vibe-Skills/tree/34429a8/bundled/skills/uniprot-database) |
+
+## Source: giuseppe-trisciuoglio/developer-kit
+
+- Repository: [https://github.com/giuseppe-trisciuoglio/developer-kit](https://github.com/giuseppe-trisciuoglio/developer-kit) (commit `306f428`, retrieved 2026-07-14)
+- License: MIT
+
+| Skill | Tier | What it adds | Upstream |
+|---|---|---|---|
+| `langchain4j-vector-stores-configuration` | core | Provides configuration patterns for LangChain4J vector stores in RAG applications. Use when building semantic search, integrating vector databases (PostgreSQL/pgvector, Pinecone, MongoDB, Milvus, Neo4j), implementing embedding … | [source](https://github.com/giuseppe-trisciuoglio/developer-kit/tree/306f428/plugins/developer-kit-java/skills/langchain4j-vector-stores-configuration) |
+
+## Source: gooseworks-ai/goose-skills
+
+- Repository: [https://github.com/gooseworks-ai/goose-skills](https://github.com/gooseworks-ai/goose-skills) (commit `94ec916`, retrieved 2026-07-14)
+- License: no explicit license — referenced by link only
+
+| Skill | Tier | What it adds | Upstream |
+|---|---|---|---|
+| `customer-discovery` | adjacent | Discover all customers of a given company by scanning websites, case studies, review sites, press, social media, job postings, and more. Use when you need competitive intelligence on who a company sells to. | [source](https://github.com/gooseworks-ai/goose-skills/tree/94ec916/skills/research/capabilities/customer-discovery) |
+| `ad-angle-miner` | adjacent | Mine the highest-converting ad angles from customer reviews, Reddit complaints, support tickets, and competitor ads. Extracts actual pain language, competitor weaknesses, and outcome phrases that real buyers use. Outputs a ranked angle … | [source](https://github.com/gooseworks-ai/goose-skills/tree/94ec916/skills/ads/composites/ad-angle-miner) |
+| `buyer-persona-generator` | adjacent | Research a company's ideal customer profiles and build detailed synthetic buyer personas. Identifies 4-6 distinct buyer segments through web research, then creates rich, realistic personas with demographics, motivations, skepticism … | [source](https://github.com/gooseworks-ai/goose-skills/tree/94ec916/skills/research/capabilities/buyer-persona-generator) |
+| `company-current-gtm-analysis` | adjacent | Comprehensive GTM analysis of any target company. Researches what a company is currently doing across all go-to-market dimensions — content/blog, founder LinkedIn activity, SEO/traffic, hiring signals, social/community presence, customer … | [source](https://github.com/gooseworks-ai/goose-skills/tree/94ec916/skills/competitive-intel/composites/company-current-gtm-analysis) |
+| `customer-story-builder` | adjacent | Take raw customer inputs — interview transcripts, survey responses, Slack quotes, support tickets, review excerpts — and generate a structured case study draft with problem/solution/result narrative, pull-quotes, metric callouts, and … | [source](https://github.com/gooseworks-ai/goose-skills/tree/94ec916/skills/content/composites/customer-story-builder) |
+| `customer-win-back-sequencer` | adjacent | For churned accounts, research what has changed since they left — new funding, team growth, competitor dissatisfaction, product updates that address their pain — then assess re-engagement potential and generate a personalized win-back … | [source](https://github.com/gooseworks-ai/goose-skills/tree/94ec916/skills/outreach/composites/customer-win-back-sequencer) |
+| `icp-identification` | adjacent | Research a company or idea, define the Ideal Customer Profile, and route to the right next step — either mapping the TAM or finding leads/prospects directly. The entry point for any "find me leads", "map my market", or "who should I sell … | [source](https://github.com/gooseworks-ai/goose-skills/tree/94ec916/skills/lead-generation/capabilities/icp-identification) |
+| `review-intelligence-digest` | adjacent | Scrape G2, Capterra, and Trustpilot reviews for your product and competitors, then extract recurring themes, objections, proof points, and exact customer language for use in messaging. Chains review-site-scraper with LLM analysis. Produces … | [source](https://github.com/gooseworks-ai/goose-skills/tree/94ec916/skills/research/composites/review-intelligence-digest) |
+| `review-scraper` | adjacent | Scrape product reviews from G2, Capterra, and Trustpilot using Apify. Single script with platform dispatch. Use when you need to monitor competitor reviews, track product sentiment, or gather customer feedback from review sites. | [source](https://github.com/gooseworks-ai/goose-skills/tree/94ec916/skills/monitoring/capabilities/review-scraper) |
+| `review-site-scraper` | adjacent | Scrape product reviews from G2, Capterra, and Trustpilot using Apify. Single script with platform dispatch. Use when you need to monitor competitor reviews, track product sentiment, or gather customer feedback from review sites. | [source](https://github.com/gooseworks-ai/goose-skills/tree/94ec916/skills/monitoring/capabilities/review-site-scraper) |
+| `voice-of-customer-synthesizer` | adjacent | Aggregate customer feedback from multiple sources — support tickets, NPS comments, Slack messages, G2 reviews, call transcripts, survey responses — into a unified VoC report with theme clustering, sentiment analysis, trend detection, and … | [source](https://github.com/gooseworks-ai/goose-skills/tree/94ec916/skills/research/composites/voice-of-customer-synthesizer) |
+| `web-archive-scraper` | adjacent | Search the Wayback Machine for archived versions of websites. Extract cached pages, customer lists, testimonials, and partner directories from sites that have changed or gone offline. Uses the free CDX API — no API key needed. | [source](https://github.com/gooseworks-ai/goose-skills/tree/94ec916/skills/research-tools/capabilities/web-archive-scraper) |
+
+## Source: infrasity-labs/dev-gtm-claude-skills
+
+- Repository: [https://github.com/infrasity-labs/dev-gtm-claude-skills](https://github.com/infrasity-labs/dev-gtm-claude-skills) (commit `02cfefb`, retrieved 2026-07-14)
+- License: MIT
+
+| Skill | Tier | What it adds | Upstream |
+|---|---|---|---|
+| `customer-research` | adjacent | When the user wants to conduct, analyze, or synthesize customer research. Use when the user mentions "customer research," "ICP research," "talk to customers," "analyze transcripts," "customer interviews," "survey analysis," "support ticket … | [source](https://github.com/infrasity-labs/dev-gtm-claude-skills/tree/02cfefb/.claude/skills/customer-research) |
+| `product-manager-toolkit` | adjacent | Comprehensive toolkit for product managers including RICE prioritization, customer interview analysis, PRD templates, discovery frameworks, and go-to-market strategies. Use when prioritizing features, synthesizing user research, writing … | [source](https://github.com/infrasity-labs/dev-gtm-claude-skills/tree/02cfefb/.claude/skills/product-manager-toolkit) |
+
+## Source: jabrena/plinth
+
+- Repository: [https://github.com/jabrena/plinth](https://github.com/jabrena/plinth) (commit `065eae8`, retrieved 2026-07-14)
+- License: Apache-2.0
+
+| Skill | Tier | What it adds | Upstream |
+|---|---|---|---|
+| `804-regulations-eu-nis2` | adjacent | Use when reviewing, designing, or modifying Java enterprise systems that may support essential or important entities, critical-sector services, managed service providers, supply-chain dependencies, or cybersecurity incident escalation … | [source](https://github.com/jabrena/plinth/tree/065eae8/skills/804-regulations-eu-nis2) |
+
+## Source: JasonColapietro/suede-creator-skills
+
+- Repository: [https://github.com/JasonColapietro/suede-creator-skills](https://github.com/JasonColapietro/suede-creator-skills) (commit `0dc2aef`, retrieved 2026-07-14)
+- License: MIT
+
+| Skill | Tier | What it adds | Upstream |
+|---|---|---|---|
+| `suede-customer-research` | adjacent | Suede-owned customer-research discipline for interview design, transcript and ticket synthesis, review and forum mining, quote banks, jobs, and evidence-backed personas. Use when discovering or synthesizing what a defined customer segment … | [source](https://github.com/JasonColapietro/suede-creator-skills/tree/0dc2aef/skills/suede-customer-research) |
+
+## Source: jeremylongshore/claude-code-plugins-plus-skills
+
+- Repository: [https://github.com/jeremylongshore/claude-code-plugins-plus-skills](https://github.com/jeremylongshore/claude-code-plugins-plus-skills) (commit `e112938a`, retrieved 2026-07-14)
+- License: MIT
+
+| Skill | Tier | What it adds | Upstream |
+|---|---|---|---|
+| `customerio-debug-bundle` | core | Collect Customer.io debug evidence for support tickets. Use when creating support requests, investigating delivery failures, or documenting integration issues. Trigger: "customer.io debug", "customer.io support ticket", "collect … | [source](https://github.com/jeremylongshore/claude-code-plugins-plus-skills/tree/e112938a/plugins/saas-packs/customerio-pack/skills/customerio-debug-bundle) |
+| `clade-embeddings-search` | core | Implement tool use (function calling) with Claude to let it execute actions, Use when working with embeddings-search patterns. query databases, call APIs, and interact with external systems. Trigger with "anthropic tool use", "claude … | [source](https://github.com/jeremylongshore/claude-code-plugins-plus-skills/tree/e112938a/plugins/saas-packs/claude-pack/skills/clade-embeddings-search) |
+| `notion-search-retrieve` | core | Search Notion workspaces and retrieve pages, databases, and block content using the Notion API. Use when querying databases with filters, searching across a workspace, paginating large result sets, or extracting page content. Trigger with … | [source](https://github.com/jeremylongshore/claude-code-plugins-plus-skills/tree/e112938a/plugins/saas-packs/notion-pack/skills/notion-search-retrieve) |
+| `echo` | adjacent | User researcher — interviews, personas, Jobs-to-Be-Done, and customer feedback synthesis. | [source](https://github.com/jeremylongshore/claude-code-plugins-plus-skills/tree/e112938a/plugins/ai-agency/tonone/skills/echo) |
+
+## Source: K-Dense-AI/claude-scientific-skills
+
+- Repository: [https://github.com/K-Dense-AI/claude-scientific-skills](https://github.com/K-Dense-AI/claude-scientific-skills) (commit `4d97e29`, retrieved 2026-07-14)
+- License: MIT
+
+| Skill | Tier | What it adds | Upstream |
+|---|---|---|---|
+| `literature-review` | core | Conduct comprehensive, systematic literature reviews using multiple academic databases (PubMed, arXiv, bioRxiv, Semantic Scholar, etc.). This skill should be used when conducting systematic literature reviews, meta-analyses, research … | [source](https://github.com/K-Dense-AI/claude-scientific-skills/tree/4d97e29/skills/literature-review) |
+
+## Source: K-Dense-AI/scientific-agent-skills
+
+- Repository: [https://github.com/K-Dense-AI/scientific-agent-skills](https://github.com/K-Dense-AI/scientific-agent-skills) (commit `4d97e29`, retrieved 2026-07-14)
+- License: MIT
+
+| Skill | Tier | What it adds | Upstream |
+|---|---|---|---|
+| `literature-review` | core | Conduct comprehensive, systematic literature reviews using multiple academic databases (PubMed, arXiv, bioRxiv, Semantic Scholar, etc.). This skill should be used when conducting systematic literature reviews, meta-analyses, research … | [source](https://github.com/K-Dense-AI/scientific-agent-skills/tree/4d97e29/skills/literature-review) |
+
+## Source: mohitagw15856/pm-claude-skills
+
+- Repository: [https://github.com/mohitagw15856/pm-claude-skills](https://github.com/mohitagw15856/pm-claude-skills) (commit `876fa30`, retrieved 2026-07-14)
+- License: MIT
+
+| Skill | Tier | What it adds | Upstream |
+|---|---|---|---|
+| `roadmap-presentation` | core | Create structured roadmap presentations calibrated to any audience. Use when asked to build a product roadmap, present roadmap to leadership, create a roadmap slide, or communicate quarterly plans to execs, teams, or customers. Produces an … | [source](https://github.com/mohitagw15856/pm-claude-skills/tree/876fa30/plugins/pm-planning/skills/roadmap-presentation) |
+| `apology-letter` | adjacent | Write a sincere, effective apology to a customer, group, or the public. Use when asked to write an apology, say sorry to a customer or community, make amends after a mistake, or respond to a complaint with an apology. Produces a genuine … | [source](https://github.com/mohitagw15856/pm-claude-skills/tree/876fa30/plugins/pm-crisis/skills/apology-letter) |
+| `discovery-call-prep` | adjacent | Prepare a structured discovery call plan for any prospect. Use when asked to prepare for a sales call, discovery call, prospect meeting, or first call with a potential customer. Produces a call brief with research, hypotheses, questions, … | [source](https://github.com/mohitagw15856/pm-claude-skills/tree/876fa30/plugins/pm-sales/skills/discovery-call-prep) |
+| `discovery-interview-guide` | adjacent | Create a structured user discovery interview guide with screener questions, a discussion guide, and a synthesis framework. Use when planning user interviews, customer discovery sessions, Jobs-to-be-Done research, or problem validation. … | [source](https://github.com/mohitagw15856/pm-claude-skills/tree/876fa30/plugins/pm-discovery/skills/discovery-interview-guide) |
+| `job-story-mapper` | adjacent | Write Jobs-to-be-Done (JTBD) job stories and map customer jobs across functional, social, and emotional dimensions. Use when defining user needs, writing job stories, conducting JTBD research, or reframing features around customer … | [source](https://github.com/mohitagw15856/pm-claude-skills/tree/876fa30/plugins/pm-discovery/skills/job-story-mapper) |
+| `kyc-escalation` | adjacent | Write an internal KYC/AML escalation memo: a factual time-stamped trigger description, customer-profile vs activity mismatch analysis, red-flag taxonomy mapping, outstanding information, and a recommendation with rationale. Use when asked … | [source](https://github.com/mohitagw15856/pm-claude-skills/tree/876fa30/plugins/pm-banking/skills/kyc-escalation) |
+| `lifecycle-crm-plan` | adjacent | Design lifecycle marketing / CRM journeys across the customer lifecycle. Use when asked to plan onboarding emails, lifecycle/CRM campaigns, drip sequences, re-engagement or winback flows, or a messaging calendar. Produces a lifecycle plan … | [source](https://github.com/mohitagw15856/pm-claude-skills/tree/876fa30/plugins/pm-growth/skills/lifecycle-crm-plan) |
+| `voice-of-customer-program` | adjacent | Stand up a Voice of Customer (VoC) program that turns feedback into action. Use when asked to build a VoC program, design a customer feedback loop, consolidate feedback sources, or set up a closed-loop feedback process. Produces a VoC … | [source](https://github.com/mohitagw15856/pm-claude-skills/tree/876fa30/plugins/pm-pmm/skills/voice-of-customer-program) |
+
+## Source: nexscope-ai/eCommerce-Skills
+
+- Repository: [https://github.com/nexscope-ai/eCommerce-Skills](https://github.com/nexscope-ai/eCommerce-Skills) (commit `56f3288`, retrieved 2026-07-14)
+- License: MIT
+
+| Skill | Tier | What it adds | Upstream |
+|---|---|---|---|
+| `tiktok-shop-customer-service` | core | Customer service on TikTok Shop — response time, dispute resolution, auto-replies, buyer satisfaction | [source](https://github.com/nexscope-ai/eCommerce-Skills/tree/56f3288/tiktok-shop-customer-service) |
+| `ecommerce-content-marketing` | adjacent | E-commerce content marketing strategy planner. Generates content calendars, topic ideas, and platform-specific strategies by analyzing customer reviews, trends, competitor content, and SEO opportunities. Two modes: (A) Build — create a … | [source](https://github.com/nexscope-ai/eCommerce-Skills/tree/56f3288/ecommerce-content-marketing) |
+| `market-gap-analysis` | adjacent | Identify underserved market gaps and unmet customer needs in e-commerce. Analyzes competitor blind spots, review pain points, search demand without adequate supply, and emerging customer segments. | [source](https://github.com/nexscope-ai/eCommerce-Skills/tree/56f3288/market-gap-analysis) |
+| `product-review-analysis` | adjacent | Product review analysis and customer feedback intelligence. Pain point identification, praise pattern analysis, feature request extraction, sentiment analysis, and product improvement insights. Use when the user asks about review analysis, … | [source](https://github.com/nexscope-ai/eCommerce-Skills/tree/56f3288/product-review-analysis) |
+
+## Source: nWave-ai/nWave
+
+- Repository: [https://github.com/nWave-ai/nWave](https://github.com/nWave-ai/nWave) (commit `1d0f13c`, retrieved 2026-07-14)
+- License: MIT
+
+| Skill | Tier | What it adds | Upstream |
+|---|---|---|---|
+| `nw-authoritative-sources` | core | Domain-specific authoritative source databases, search strategies by topic category, and source freshness rules | [source](https://github.com/nWave-ai/nWave/tree/1d0f13c/nWave/skills/nw-authoritative-sources) |
+
+## Source: rampstackco/claude-skills
+
+- Repository: [https://github.com/rampstackco/claude-skills](https://github.com/rampstackco/claude-skills) (commit `bc6d961`, retrieved 2026-07-14)
+- License: MIT
+
+| Skill | Tier | What it adds | Upstream |
+|---|---|---|---|
+| `discovery-research-synthesis` | core | Turning research artifacts into actionable PM insight. Customer interviews, user research notes, support ticket reviews, sales call transcripts, survey data, in-app feedback, all synthesized into the decisions they are meant to inform. The … | [source](https://github.com/rampstackco/claude-skills/tree/bc6d961/skills/discovery-research-synthesis) |
+| `user-feedback-aggregation` | adjacent | Collecting and synthesizing user feedback across channels (support tickets, NPS, in-app feedback, sales calls, social mentions, customer councils) into a continuous signal that informs product decisions. The triage discipline that … | [source](https://github.com/rampstackco/claude-skills/tree/bc6d961/skills/user-feedback-aggregation) |
+
+## Source: rockscy/solo-skills
+
+- Repository: [https://github.com/rockscy/solo-skills](https://github.com/rockscy/solo-skills) (commit `80ec4cf`, retrieved 2026-07-14)
+- License: MIT
+
+| Skill | Tier | What it adds | Upstream |
+|---|---|---|---|
+| `bug-from-user` | adjacent | Convert a vague user complaint into a reproducible bug report a solo dev can act on. Use when the user pastes a confusing customer message, says "user says it's broken but I can't repro", "this email makes no sense", or wants to triage a … | [source](https://github.com/rockscy/solo-skills/tree/80ec4cf/skills/bug-from-user) |
+| `email-customer` | adjacent | Draft a polite-but-firm reply to a tricky customer email — refund request, scope creep, complaint, billing dispute. Use when the user pastes a customer email and asks for a reply, mentions "how do I respond", "user is asking for a refund", … | [source](https://github.com/rockscy/solo-skills/tree/80ec4cf/skills/email-customer) |
+
+## Source: wanshuiyin/Auto-claude-code-research-in-sleep
+
+- Repository: [https://github.com/wanshuiyin/Auto-claude-code-research-in-sleep](https://github.com/wanshuiyin/Auto-claude-code-research-in-sleep) (commit `eb5c9d7`, retrieved 2026-07-14)
+- License: MIT
+
+| Skill | Tier | What it adds | Upstream |
+|---|---|---|---|
+| `exa-search` | core | AI-powered web search via Exa with content extraction. Use when user says "exa search", "web search with content", "find similar pages", or needs broad web results beyond academic databases (arXiv, Semantic Scholar). | [source](https://github.com/wanshuiyin/Auto-claude-code-research-in-sleep/tree/eb5c9d7/skills/exa-search) |
+| `prior-art-search` | core | Search patent databases and academic literature for prior art relevant to an invention. Use when user says \"现有技术检索\", \"prior art search\", \"专利检索\", \"check patents\", or wants to find relevant prior art. | [source](https://github.com/wanshuiyin/Auto-claude-code-research-in-sleep/tree/eb5c9d7/skills/prior-art-search) |
+
+## Source: zilliztech/mfs
+
+- Repository: [https://github.com/zilliztech/mfs](https://github.com/zilliztech/mfs) (commit `7835289`, retrieved 2026-07-14)
+- License: Apache-2.0
+
+| Skill | Tier | What it adds | Upstream |
+|---|---|---|---|
+| `mfs-find` | core | Search, grep, browse, and read across registered MFS data sources via the `mfs` CLI — codebases, docs, PDFs, web crawls, databases (postgres/mysql/mongo/snowflake/bigquery), issue trackers (jira/linear/github), CRMs (hubspot), chat … | [source](https://github.com/zilliztech/mfs/tree/7835289/skills/mfs-find) |
--- a/references/profile.md
+++ b/references/profile.md
@@ -0,0 +1,26 @@
+# Occupation profile — customer contact centre information clerk
+
+- **ESCO URI:** http://data.europa.eu/esco/occupation/b7b75eb6-34bc-462d-b412-eed393cc1397
+- **ESCO code:** 4222.1
+- **ISCO-08 group:** 4222 — Contact centre information clerks
+- **O*NET-SOC:** 43-4051.00 — Customer Service Representatives (match: closeMatch)
+
+## Description (ESCO)
+
+Customer contact centre information clerks provide information to customers via the telephone and other media such as email. They answer inquiries about a company's or oganisation's services, products and policies.
+
+## Definition
+
+nan
+
+## Alternative labels
+
+- customer information center assistant
+- client services clerk
+- customer helpdesk clerk
+- customer contact center information clerk
+- customer representative
+- customer contact clerk
+- customer service clerk
+- customer relations representative
+- customer support officer
--- a/references/skills.md
+++ b/references/skills.md
@@ -0,0 +1,41 @@
+# Competences — customer contact centre information clerk
+
+Source: ESCO v1.2.1 occupation-skill relations (http://data.europa.eu/esco/occupation/b7b75eb6-34bc-462d-b412-eed393cc1397).
+
+## Essential
+
+- **answer incoming calls** (skill/competence)
+- **characteristics of products** (knowledge)
+- **characteristics of services** (knowledge)
+- **collect customer data** (skill/competence)
+- **communicate by telephone** (skill/competence)
+- **communicate with customers** (skill/competence)
+- **customer insight** (knowledge)
+- **customer service** (knowledge)
+- **establish customer rapport** (skill/competence)
+- **guarantee customer satisfaction** (skill/competence)
+- **keep records of customer interaction** (skill/competence)
+- **perform customer management** (skill/competence)
+- **provide customer follow-up** (skill/competence)
+- **use databases** (skill/competence)
+
+## Optional
+
+- analyse call performance trends (skill/competence)
+- assist customers (skill/competence)
+- call-centre technologies (knowledge)
+- carry out active selling (skill/competence)
+- contact customers (skill/competence)
+- customer relationship management (knowledge)
+- discern written communication (skill/competence)
+- draft corporate emails (skill/competence)
+- follow up orders for customers (skill/competence)
+- handle helpdesk problems (skill/competence)
+- improve customer interaction (skill/competence)
+- knowledge base (knowledge)
+- measure customer feedback (skill/competence)
+- notify customers on special offers (skill/competence)
+- prepare correspondence for customers (skill/competence)
+- process payments (skill/competence)
+- provide customers with order information (skill/competence)
+- provide customers with price information (skill/competence)
--- a/references/tasks.md
+++ b/references/tasks.md
@@ -0,0 +1,36 @@
+# Tasks & work activities — customer contact centre information clerk
+
+Source: O*NET 30.3, occupation 43-4051.00 (Customer Service Representatives).
+
+## Task statements
+
+- **[Core]** Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
+- **[Core]** Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
+- **[Core]** Check to ensure that appropriate changes were made to resolve customers' problems.
+- **[Core]** Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
+- **[Core]** Refer unresolved customer grievances to designated departments for further investigation.
+- **[Core]** Determine charges for services requested, collect deposits or payments, or arrange for billing.
+- **[Core]** Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
+- **[Supplemental]** Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
+- **[Supplemental]** Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
+- **[Supplemental]** Solicit sales of new or additional services or products.
+- **[Supplemental]** Review insurance policy terms to determine whether a particular loss is covered by insurance.
+- **[Supplemental]** Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
+- **[Supplemental]** Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
+
+## Detailed work activities
+
+- Calculate costs of goods or services.
+- Collect deposits, payments or fees.
+- Discuss goods or services information with customers or patrons.
+- Execute sales or other financial transactions.
+- Maintain financial or account records.
+- Prepare documentation for contracts, transactions, or regulatory compliance.
+- Process customer bills or payments.
+- Promote products, services, or programs.
+- Provide notifications to customers or patrons.
+- Recommend packing or shipping methods.
+- Refer customers to appropriate personnel.
+- Respond to customer problems or complaints.
+- Review customer insurance information.
+- Verify accuracy of financial or transactional data.
--- a/references/tools.md
+++ b/references/tools.md
@@ -0,0 +1,118 @@
+# Tools & technology — customer contact centre information clerk
+
+Source: O*NET 30.3 'Software Skills' for 43-4051.00.
+
+| Software | Category | Hot technology |
+|---|---|---|
+| Intuit QuickBooks | Accounting software | yes |
+| Slack | Cloud-based data access and sharing software | yes |
+| Salesforce software | Customer relationship management CRM software | yes |
+| Microsoft Access | Data base user interface and query software | yes |
+| Oracle Database | Data base user interface and query software | yes |
+| Yardi software | Data base user interface and query software | yes |
+| Adobe Acrobat | Document management software | yes |
+| Microsoft SharePoint | Document management software | yes |
+| Microsoft Outlook | Electronic mail software | yes |
+| Oracle PeopleSoft | Enterprise resource planning ERP software | yes |
+| SAP software | Enterprise resource planning ERP software | yes |
+| Adobe Creative Cloud software | Graphics or photo imaging software | yes |
+| Adobe Illustrator | Graphics or photo imaging software | yes |
+| Adobe Photoshop | Graphics or photo imaging software | yes |
+| MEDITECH software | Medical software | yes |
+| Microsoft Office software | Office suite software | yes |
+| Apple macOS | Operating system software | yes |
+| Microsoft Windows | Operating system software | yes |
+| Microsoft PowerPoint | Presentation software | yes |
+| Microsoft Teams | Project management software | yes |
+| Microsoft Excel | Spreadsheet software | yes |
+| Kronos Workforce Timekeeper | Time accounting software | yes |
+| Zoom | Video conferencing software | yes |
+| Facebook | Web page creation and editing software | yes |
+| Google Docs | Word processing software | yes |
+| Microsoft Word | Word processing software | yes |
+| Citrix cloud computing software | Access software |  |
+| Fund accounting software | Accounting software |  |
+| Sage 50 Accounting | Accounting software |  |
+| Tax software | Accounting software |  |
+| SugarSync | Backup or archival software |  |
+| IBM Cognos Impromptu | Business intelligence and data analysis software |  |
+| Dropbox | Cloud-based data access and sharing software |  |
+| Google Drive | Cloud-based data access and sharing software |  |
+| IBM Domino | Communications server software |  |
+| ShoreTel | Communications server software |  |
+| Padlet | Computer based training software |  |
+| Multi-channel contact center software | Contact center software |  |
+| Timpani Contact Center | Contact center software |  |
+| Timpani Email | Contact center software |  |
+| Applied Systems Vision | Customer relationship management CRM software |  |
+| Austin Logistics CallSelect | Customer relationship management CRM software |  |
+| Austin Logistics CallTech | Customer relationship management CRM software |  |
+| Austin Logistics Valeo | Customer relationship management CRM software |  |
+| Avidian Technologies Prophet | Customer relationship management CRM software |  |
+| Blackbaud The Raiser's Edge | Customer relationship management CRM software |  |
+| Customer account management software | Customer relationship management CRM software |  |
+| Customer complaint ticketing management software | Customer relationship management CRM software |  |
+| Customer service and support software | Customer relationship management CRM software |  |
+| Hosted Support ezSupport Pro | Customer relationship management CRM software |  |
+| Lynk Everest | Customer relationship management CRM software |  |
+| Parature eTicket | Customer relationship management CRM software |  |
+| Sales force automation software | Customer relationship management CRM software |  |
+| Salesforce.com Salesforce CRM | Customer relationship management CRM software |  |
+| Telemation e-CRM | Customer relationship management CRM software |  |
+| SAP Crystal Reports | Data base reporting software |  |
+| Airtable | Data base user interface and query software |  |
+| AS/400 Database | Data base user interface and query software |  |
+| Customer service knowledge generation software | Data base user interface and query software |  |
+| Data entry software | Data base user interface and query software |  |
+| Database software | Data base user interface and query software |  |
+| FileMaker Pro | Data base user interface and query software |  |
+| Stamps.com software | Data base user interface and query software |  |
+| Skype | Desktop communications software |  |
+| Microsoft Publisher | Desktop publishing software |  |
+| Astute Solutions PowerCenter | Electronic mail software |  |
+| IBM Notes | Electronic mail software |  |
+| Microsoft Exchange | Electronic mail software |  |
+| Microsoft Dynamics | Enterprise resource planning ERP software |  |
+| Microsoft Dynamics GP | Enterprise resource planning ERP software |  |
+| NetSuite ERP | Enterprise resource planning ERP software |  |
+| Oracle JD Edwards EnterpriseOne | Enterprise resource planning ERP software |  |
+| Sage MAS 200 ERP | Enterprise resource planning ERP software |  |
+| SAP Business Objects | Enterprise resource planning ERP software |  |
+| IBM Power Systems software | Enterprise system management software |  |
+| Open Text Fax Server, RightFax Edition | Fax software |  |
+| Delphi Technology | Financial analysis software |  |
+| Oracle E-Business Suite Financials | Financial analysis software |  |
+| j2 Global Communications onebox | Helpdesk or call center software |  |
+| ADP Workforce Now | Human resources software |  |
+| Human resource management software HRMS | Human resources software |  |
+| Oracle Taleo | Human resources software |  |
+| LexisNexis | Information retrieval or search software |  |
+| GroupMe | Instant messaging software |  |
+| Microsoft Internet Explorer | Internet browser software |  |
+| Voice over internet protocol VoIP system software | Internet protocol IP multimedia subsystem software |  |
+| iShip | Materials requirements planning logistics and supply chain software |  |
+| Healthcare common procedure coding system HCPCS | Medical software |  |
+| Medical condition coding software | Medical software |  |
+| Medical procedure coding software | Medical software |  |
+| Unified messaging software | Mobile messaging service software |  |
+| Nearpod | Multi-media educational software |  |
+| Active Data Online WebChat | Network conferencing software |  |
+| eStara Softphone | Network conferencing software |  |
+| Parature eRealtime | Network conferencing software |  |
+| Timpani Chat | Network conferencing software |  |
+| Virtual private networking VPN software | Network security and virtual private network VPN equipment software |  |
+| Handheld computer device software | Operating system software |  |
+| Main Street Softworks Monetra | Point of sale POS software |  |
+| Apple Keynote | Presentation software |  |
+| Poll Everywhere | Presentation software |  |
+| McAfee | Transaction security and virus protection software |  |
+| NortonLifeLock cybersecurity software | Transaction security and virus protection software |  |
+| FaceTime | Video conferencing software |  |
+| Google Meet | Video conferencing software |  |
+| LogMeIn GoToMeeting | Video conferencing software |  |
+| YouTube | Video creation and editing software |  |
+| DSC Pacer Interactive Voice Response System | Voice recognition software |  |
+| Google Sites | Web page creation and editing software |  |
+| LinkedIn | Web page creation and editing software |  |
+| Social media sites | Web page creation and editing software |  |
+| Microsoft OneNote | Word processing software |  |