skills-core/customer-service-representative
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skillfactor-pipeline 8fe932e2e6 feat: customer-service-representative skill package v0.1.0
2026-08-14 19:14:33 +02:00

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External AI agent skills — customer-service-representative

Proven, publicly available AI agent skills mapped to this occupation. Nothing is copied from the sources: every entry is a name, a one-line summary and a link to the upstream skill package. Each section names its source repository, commit, license and retrieval date.

Tiers: core = the skill directly exercises a top market hard skill, tool or method (from gated job-ad evidence) or an essential ESCO competence of this occupation; adjacent = plausibly useful, secondary. Entries are capped at 12 per source and 80 in total per occupation (core first, strongest matches survive); everything beyond the caps is excluded and logged in the pipeline audit trail, not in this package.

Matched deterministically (ISCO group + title/competence keywords, tiered against market evidence + ESCO essentials) by pipeline/p5_enrich_ai_skills.py on 2026-07-14.

Source: anthropics/skills

  • Repository: https://github.com/anthropics/skills (commit f6656c1, retrieved 2026-07-14)
  • License: Apache-2.0; the document skills (docx/pdf/pptx/xlsx) are source-available — see the LICENSE.txt in the upstream skill folder
Skill Tier What it adds Upstream
docx adjacent Use this skill whenever the user wants to create, read, edit, or manipulate Word documents (.docx files) or Word templates (.dotx files). Triggers include: any mention of 'Word doc', 'word document', '.docx', '.dotx', or requests to … source
pdf adjacent Use this skill whenever the user wants to do anything with PDF files. This includes reading or extracting text/tables from PDFs, combining or merging multiple PDFs into one, splitting PDFs apart, rotating pages, adding watermarks, creating … source

Source: wshobson/agents

Skill Tier What it adds Upstream
file-conversion adjacent Convert files between formats — PDF to Word, HEIC to JPG, MP4 to MP3, CSV to JSON, EPUB to MOBI, and 999 total routes across images, video, audio, documents, data, fonts, ebooks, and archives. Free via changethisfile.com, no API key or … source

Source: a5c-ai/babysitter

Skill Tier What it adds Upstream
electron-memory-profiler core Profile Electron app memory usage, detect leaks, analyze renderer process memory, and optimize memory consumption source

Source: affaan-m/everything-claude-code

Skill Tier What it adds Upstream
knowledge-ops core Knowledge base management, ingestion, sync, and retrieval across multiple storage layers (local files, MCP memory, vector stores, Git repos). Use when the user wants to save, organize, sync, deduplicate, or search across their knowledge … source
unified-notifications-ops core Operate notifications as one ECC-native workflow across GitHub, Linear, desktop alerts, hooks, and connected communication surfaces. Use when the real problem is alert routing, deduplication, escalation, or inbox collapse. source

Source: basicmachines-co/basic-memory

Skill Tier What it adds Upstream
memory-literary-analysis core Analyze a complete literary work into a structured Basic Memory knowledge graph. Covers schema design, entity seeding, chapter-by-chapter processing, cross-referencing, validation, and visualization. source
memory-ingest core Process unstructured external input (meeting transcripts, conversation logs, pasted documents) into structured Basic Memory entities. Extracts entities, searches for existing matches, proposes new entities with approval, creates notes with … source
memory-curate core Curate the Basic Memory knowledge graph: find orphan notes and suggest links, propose typed relations, merge duplicates, audit tags and folders, and build hub notes. Use to organize, connect, and improve a knowledge base as notes … source

Source: brycewang-stanford/Auto-Empirical-Research-Skills

Skill Tier What it adds Upstream
a1 core VS-Enhanced Research Question Refiner - Prevents Mode Collapse and derives differentiated research questions Enhanced VS 3-Phase process: Modal question avoidance, alternatives presentation, differentiated RQ recommendation Use when: … source
a2 core VS-Enhanced Theoretical Framework Architect with Critique & Visualization Full VS 5-Phase process: Modal theory avoidance, Long-tail exploration, differentiated framework presentation Absorbed A3 (Devil's Advocate) critique and A6 … source
obsidian-project-memory core This skill should be used when the user asks to maintain an Obsidian knowledge base for a research project, import an existing research repository into Obsidian, keep project memory or daily notes synchronized, summarize project context … source
system-profile core Profile a target (script, process, GPU, memory, interconnect) using external tools and code instrumentation. Produces structured performance reports with actionable recommendations. Use when user says "profile", "benchmark", "bottleneck", … source

Source: davepoon/buildwithclaude

Skill Tier What it adds Upstream
pagerduty-automation core Automate PagerDuty tasks via Rube MCP (Composio): manage incidents, services, schedules, escalation policies, and on-call rotations. Always search tools first for current schemas. source
outlook-calendar-automation core Automate Outlook Calendar tasks via Rube MCP (Composio): create events, manage attendees, find meeting times, and handle invitations. Always search tools first for current schemas. source
pdf core Comprehensive PDF manipulation toolkit for extracting text and tables, creating new PDFs, merging/splitting documents, and handling forms. When Claude needs to fill in a PDF form or programmatically process, generate, or analyze PDF … source
helpdesk-automation core Automate HelpDesk tasks via Rube MCP (Composio): list tickets, manage views, use canned responses, and configure custom fields. Always search tools first for current schemas. source
zendesk-automation core Automate Zendesk tasks via Rube MCP (Composio): tickets, users, organizations, replies. Always search tools first for current schemas. source
docx core Comprehensive document creation, editing, and analysis with support for tracked changes, comments, formatting preservation, and text extraction. When Claude needs to work with professional documents (.docx files) for: (1) Creating new … source

Source: davila7/claude-code-templates

Skill Tier What it adds Upstream
Excel Analysis core Analyze Excel spreadsheets, create pivot tables, generate charts, and perform data analysis. Use when analyzing Excel files, spreadsheets, tabular data, or .xlsx files. source
code-review-excellence core Transform code reviews from gatekeeping to knowledge sharing through constructive feedback, systematic analysis, and collaborative improvement. source
crewai core Expert in CrewAI - the leading role-based multi-agent framework used by 60% of Fortune 500 companies. Covers agent design with roles and goals, task definition, crew orchestration, process types (sequential, hierarchical, parallel), memory … source
Windows Privilege Escalation core This skill should be used when the user asks to "escalate privileges on Windows," "find Windows privesc vectors," "enumerate Windows for privilege escalation," "exploit Windows misconfigurations," or "perform post-exploitation privilege … source
latex-posters core Create professional research posters in LaTeX using beamerposter, tikzposter, or baposter. Support for conference presentations, academic posters, and scientific communication. Includes layout design, color schemes, multi-column formats, … source

Source: elementalsouls/Claude-BugHunter

Skill Tier What it adds Upstream
hunt-subdomain core Hunting skill for subdomain takeover vulnerabilities. Includes modern provider fingerprints — Microsoft Azure DevOps cloudapp.azure.com regional-pool re-issue (1-click OAuth ATO via wildcard reply_to, Binary Security), Zendesk … source

Source: glacierphonk/naming

Skill Tier What it adds Upstream
naming core Name products, SaaS, brands, open source projects, bots, and apps. Use when the user needs to name something, find a brand name, or pick a product name. Metaphor-driven process that produces memorable, meaningful names and avoids AI slop. source

Source: gooseworks-ai/goose-skills

Skill Tier What it adds Upstream
voice-of-customer-synthesizer core Aggregate customer feedback from multiple sources — support tickets, NPS comments, Slack messages, G2 reviews, call transcripts, survey responses — into a unified VoC report with theme clustering, sentiment analysis, trend detection, and … source
customer-story-builder core Take raw customer inputs — interview transcripts, survey responses, Slack quotes, support tickets, review excerpts — and generate a structured case study draft with problem/solution/result narrative, pull-quotes, metric callouts, and … source
ad-angle-miner core Mine the highest-converting ad angles from customer reviews, Reddit complaints, support tickets, and competitor ads. Extracts actual pain language, competitor weaknesses, and outcome phrases that real buyers use. Outputs a ranked angle … source
help-center-article-generator core Take support ticket clusters, FAQ patterns, product documentation, or feature specs and generate structured help center articles with step-by-step instructions, screenshot placeholders, troubleshooting sections, and related article links. … source
investor-call-prep core Prepare for investor calls by pulling upcoming meetings from Google Calendar, deeply researching each investor and their firm (website scraping, portfolio analysis, thesis extraction), checking for competitor conflicts, and outputting an … source

Source: harperreed/dotfiles

Skill Tier What it adds Upstream
summarize-meetings core Use when processing, summarizing, or extracting insights from meeting notes in the Obsidian vault. Triggers on "summarize meetings", "process meetings", "meeting summaries", "extract from meetings", "meeting insights". source

Source: hypnguyen1209/offensive-claude

Skill Tier What it adds Upstream
edr-evasion core Use when bypassing EDR/AV to run a payload — hook unhooking, direct/indirect syscalls, PPID spoofing, process injection, AMSI bypass, ETW patching, memory/sleep encryption, behavioral evasion source

Source: infrasity-labs/dev-gtm-claude-skills

Skill Tier What it adds Upstream
customer-research core When the user wants to conduct, analyze, or synthesize customer research. Use when the user mentions "customer research," "ICP research," "talk to customers," "analyze transcripts," "customer interviews," "survey analysis," "support ticket … source

Source: jeremylongshore/claude-code-plugins-plus-skills

Skill Tier What it adds Upstream
customerio-debug-bundle core Collect Customer.io debug evidence for support tickets. Use when creating support requests, investigating delivery failures, or documenting integration issues. Trigger: "customer.io debug", "customer.io support ticket", "collect … source
onenote-debug-bundle core Generate comprehensive diagnostic bundles for OneNote Graph API issues with request tracing and token analysis. Use when debugging OneNote API failures, filing Microsoft support tickets, or analyzing permission issues. Trigger with … source
deepgram-debug-bundle core Collect Deepgram debug evidence for support and troubleshooting. Use when preparing support tickets, investigating issues, or collecting diagnostic information for Deepgram problems. Trigger: "deepgram debug", "deepgram support ticket", … source
twinmind-data-handling core Handle TwinMind meeting data with GDPR compliance: transcript storage, memory vault management, data export, and deletion policies. Use when implementing data handling, or managing TwinMind meeting AI operations. Trigger with phrases like … source
adobe-debug-bundle core Collect Adobe debug evidence for support tickets and troubleshooting. Use when encountering persistent issues, preparing support tickets, or collecting diagnostic information for Adobe API problems. Trigger with phrases like "adobe debug", … source
assemblyai-debug-bundle core Collect AssemblyAI debug evidence for support tickets and troubleshooting. Use when encountering persistent issues, preparing support tickets, or collecting diagnostic information for AssemblyAI problems. Trigger with phrases like … source
bamboohr-debug-bundle core Collect BambooHR debug evidence for support tickets and troubleshooting. Use when encountering persistent issues, preparing support tickets, or collecting diagnostic information for BambooHR API problems. Trigger with phrases like … source
brightdata-debug-bundle core Collect Bright Data debug evidence for support tickets and troubleshooting. Use when encountering persistent issues, preparing support tickets, or collecting diagnostic information for Bright Data problems. Trigger with phrases like … source
canva-debug-bundle core Collect Canva Connect API debug evidence for troubleshooting and support. Use when encountering persistent issues, preparing support tickets, or collecting diagnostic information for Canva API problems. Trigger with phrases like "canva … source
clay-debug-bundle core Collect Clay debug evidence for support tickets and troubleshooting. Use when encountering persistent issues, preparing support tickets, or collecting diagnostic information for Clay integration problems. Trigger with phrases like "clay … source
clerk-debug-bundle core Collect comprehensive debug information for Clerk issues. Use when troubleshooting complex problems, preparing support tickets, or diagnosing intermittent issues. Trigger with phrases like "clerk debug", "clerk diagnostics", "clerk support … source
coderabbit-debug-bundle core Collect CodeRabbit debug evidence for support tickets and troubleshooting. Use when encountering persistent issues, preparing support tickets, or collecting diagnostic information for CodeRabbit problems. Trigger with phrases like … source

Source: K-Dense-AI/claude-scientific-skills

Skill Tier What it adds Upstream
latex-posters core Create professional research posters in LaTeX using beamerposter, tikzposter, or baposter. Support for conference presentations, academic posters, and scientific communication. Includes layout design, color schemes, multi-column formats, … source

Source: K-Dense-AI/scientific-agent-skills

Skill Tier What it adds Upstream
latex-posters core Create professional research posters in LaTeX using beamerposter, tikzposter, or baposter. Support for conference presentations, academic posters, and scientific communication. Includes layout design, color schemes, multi-column formats, … source

Source: mohitagw15856/pm-claude-skills

Skill Tier What it adds Upstream
kyc-escalation core Write an internal KYC/AML escalation memo: a factual time-stamped trigger description, customer-profile vs activity mismatch analysis, red-flag taxonomy mapping, outstanding information, and a recommendation with rationale. Use when asked … source
voice-of-customer-program core Stand up a Voice of Customer (VoC) program that turns feedback into action. Use when asked to build a VoC program, design a customer feedback loop, consolidate feedback sources, or set up a closed-loop feedback process. Produces a VoC … source
lifecycle-crm-plan core Design lifecycle marketing / CRM journeys across the customer lifecycle. Use when asked to plan onboarding emails, lifecycle/CRM campaigns, drip sequences, re-engagement or winback flows, or a messaging calendar. Produces a lifecycle plan … source
help-center-article core Write a help-center / knowledge-base article that actually resolves the issue and deflects tickets. Use when asked to write a help doc, KB article, FAQ entry, how-to, or support documentation. Produces a findable, skimmable article — … source
multi-source-signal-synthesiser core Synthesises user signals from multiple research sources into a unified, weighted insight brief. Use when you have data from interviews, support tickets, NPS verbatims, app reviews, or sales calls and need to reconcile contradictions, … source

Source: mukul975/Anthropic-Cybersecurity-Skills

Skill Tier What it adds Upstream
analyzing-macro-malware-in-office-documents core Analyzes malicious VBA macros embedded in Microsoft Office documents (Word, Excel, PowerPoint) to identify download cradles, payload execution, persistence mechanisms, and anti-analysis techniques. Uses olevba, oledump, and VBA … source
implementing-ticketing-system-for-incidents core Implements an integrated incident ticketing system connecting SIEM alerts to ServiceNow, Jira, or TheHive for structured incident tracking, SLA management, escalation workflows, and compliance documentation. Use when SOC teams need … source
performing-gcp-penetration-testing-with-gcpbucketbrute core Perform GCP security testing using GCPBucketBrute for storage bucket enumeration, gcloud IAM privilege escalation path analysis, and service account permission auditing source
post-exploiting-microsoft-graph-with-graphrunner core Perform recon, persistence, privilege escalation, and data search via the Microsoft Graph API using GraphRunner. source
detecting-t1055-process-injection-with-sysmon core Detect process injection techniques (T1055) including classic DLL injection, process hollowing, and APC injection by analyzing Sysmon events for cross-process memory operations, remote thread creation, and anomalous DLL loading patterns. source
analyzing-heap-spray-exploitation core Detect and analyze heap spray attacks in memory dumps using Volatility3 plugins to identify NOP sled patterns, shellcode landing zones, and suspicious large allocations in process virtual address space. source
analyzing-memory-forensics-with-lime-and-volatility core Performs Linux memory acquisition using LiME (Linux Memory Extractor) kernel module and analysis with Volatility 3 framework. Extracts process lists, network connections, bash history, loaded kernel modules, and injected code from Linux … source
conducting-memory-forensics-with-volatility core Performs memory forensics analysis using Volatility 3 to extract evidence of malware execution, process injection, network connections, and credential theft from RAM dumps captured during incident response. Covers memory acquisition, … source
detecting-aws-cloudtrail-anomalies core Detect unusual API call patterns in AWS CloudTrail logs using boto3, statistical baselining, and behavioral analysis to identify credential compromise, privilege escalation, and unauthorized resource access. source
detecting-process-injection-techniques core Detects and analyzes process injection techniques used by malware including classic DLL injection, process hollowing, APC injection, thread hijacking, and reflective loading. Uses memory forensics, API monitoring, and behavioral analysis … source
scanning-kubernetes-manifests-with-kubesec core Perform security risk analysis on Kubernetes resource manifests using Kubesec to identify misconfigurations, privilege escalation risks, and deviations from security best practices. source
detecting-process-hollowing-technique core Detect process hollowing (T1055.012) by analyzing memory-mapped sections, hollowed process indicators, and parent-child process anomalies in EDR telemetry. source

Source: nexscope-ai/eCommerce-Skills

Skill Tier What it adds Upstream
tiktok-shop-customer-service core Customer service on TikTok Shop — response time, dispute resolution, auto-replies, buyer satisfaction source
product-review-analysis core Product review analysis and customer feedback intelligence. Pain point identification, praise pattern analysis, feature request extraction, sentiment analysis, and product improvement insights. Use when the user asks about review analysis, … source

Source: nexu-io/open-design

Skill Tier What it adds Upstream
creative-director core AI creative director with recursive self-assessment: 20+ methodologies (SIT, TRIZ, Bisociation, SCAMPER, Synectics), 3-axis evaluation calibrated against Cannes/D&AD/HumanKind, 5-phase process from brief to presentation. source

Source: rampstackco/claude-skills

Skill Tier What it adds Upstream
discovery-research-synthesis core Turning research artifacts into actionable PM insight. Customer interviews, user research notes, support ticket reviews, sales call transcripts, survey data, in-app feedback, all synthesized into the decisions they are meant to inform. The … source
user-feedback-aggregation core Collecting and synthesizing user feedback across channels (support tickets, NPS, in-app feedback, sales calls, social mentions, customer councils) into a continuous signal that informs product decisions. The triage discipline that … source

Source: ruvnet/claude-code-flow

Skill Tier What it adds Upstream
cost-counterfactual core Multi-baseline counterfactual cost analysis. Compares actual session spend to hypothetical always-haiku / always-sonnet / always-opus routing baselines. Answers "is the routing earning its keep?" Negative savings flag over-escalation; … source

Source: ruvnet/ruflo

Skill Tier What it adds Upstream
cost-counterfactual core Multi-baseline counterfactual cost analysis. Compares actual session spend to hypothetical always-haiku / always-sonnet / always-opus routing baselines. Answers "is the routing earning its keep?" Negative savings flag over-escalation; … source

Source: samber/cc-skills-golang

Skill Tier What it adds Upstream
golang-security core Security best practices and vulnerability prevention for Golang. Covers injection (SQL, command, XSS), cryptography, filesystem safety, network security, cookies, secrets management, memory safety, and logging. Apply when writing, … source

Source: silverstein/minutes

Skill Tier What it adds Upstream
minutes-ingest core Extract facts from meetings and update your knowledge base — person profiles, chronological log, and index. Use when the user asks "ingest my meetings", "update my knowledge base", "extract facts from meetings", "sync meetings to wiki", … source

Source: snyk/agent-scan

Skill Tier What it adds Upstream
pdf core Comprehensive PDF manipulation toolkit for extracting text and tables, creating new PDFs, merging/splitting documents, and handling forms. When Claude needs to fill in a PDF form or programmatically process, generate, or analyze PDF … source
docx core Comprehensive document creation, editing, and analysis with support for tracked changes, comments, formatting preservation, and text extraction. When Claude needs to work with professional documents (.docx files) for: (1) Creating new … source

Source: staruhub/ClaudeSkills

Skill Tier What it adds Upstream
deep-research core Use this skill when the user wants an evidence-based research memo, literature review, market/policy/technical landscape, or a multi-source decision brief with citations, trade-offs, and a clear conclusion. Best for tasks that need … source

Source: ThinkInAIXYZ/deepchat

Skill Tier What it adds Upstream
pdf core Comprehensive PDF manipulation toolkit for extracting text and tables, creating new PDFs, merging/splitting documents, and handling forms. When Claude needs to fill in a PDF form or programmatically process, generate, or analyze PDF … source
docx core Comprehensive document creation, editing, and analysis with support for tracked changes, comments, formatting preservation, and text extraction. When Claude needs to work with professional documents (.docx files) for: (1) Creating new … source

Source: wanshuiyin/Auto-claude-code-research-in-sleep

Skill Tier What it adds Upstream
system-profile core Profile a target (script, process, GPU, memory, interconnect) for performance analysis. Use when user says "profile", "benchmark", "bottleneck", or wants performance analysis. source